Wally Thom | Page 20

New car buyer The staff was patient with all questions and made sure we had everything answered. I felt comfortable purchasing my vehicle at this dealership. Thank The staff was patient with all questions and made sure we had everything answered. I felt comfortable purchasing my vehicle at this dealership. Thank you. More

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Great Experience We had a great experience leasing our Kia from Wally and Brandon! Very helpful and knowledgeable. They were very nice and easy to work with during the We had a great experience leasing our Kia from Wally and Brandon! Very helpful and knowledgeable. They were very nice and easy to work with during the process. More

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Amazing, efficient, effective. My experience was amazing! The experience was efficient, effective and with the upmost professionalism. Brandon, Wally and Mike made the process easy My experience was amazing! The experience was efficient, effective and with the upmost professionalism. Brandon, Wally and Mike made the process easy and I will definitely recommend to family and friends. Couldn’t be happier! More

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Purchase a new car Very friendly and welcoming staff, and nice atmosphere with good choices of vehicles . They answered all my questions and took care of concerns on th Very friendly and welcoming staff, and nice atmosphere with good choices of vehicles . They answered all my questions and took care of concerns on the car history. More

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Quick, accurate and effecient The salesman, W. Thom was informative and took the time to explain the various electronic gagedtry that we were not use to. Greg the new car manager The salesman, W. Thom was informative and took the time to explain the various electronic gagedtry that we were not use to. Greg the new car manager took the time to introduce himself. He took an interest in our search for a new Kia Soul. The General Manager also spoke with us and reinforced the methods that would be used by the Darrow dealership. This WAS a pleasant experience. No fads or fancy "up" sale methods. As very senior citizens we were made comfortable in what could have been a nerve racking merry-go-round! Thanks for your time and consideration in assisting us in our purchase! More

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Christmas Miracle The staff at Russ Darrow Kia helped make a difficult time less painful for us. They were understanding of our circumstances and did everything they c The staff at Russ Darrow Kia helped make a difficult time less painful for us. They were understanding of our circumstances and did everything they could to get our family back on the road without breaking the bank right before Christmas. More

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Great service Salesman was friendly and very helpful. Made transaction easy . Would definitely recommend. Same goes for the people in the finance department. I wa Salesman was friendly and very helpful. Made transaction easy . Would definitely recommend. Same goes for the people in the finance department. I was in and out in a timely matter. Thank you. More

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Straightforward experience Wally was very straightforward and was able to answer all of the questions I had. The manager Greg was very knowledgeable and offered some insight int Wally was very straightforward and was able to answer all of the questions I had. The manager Greg was very knowledgeable and offered some insight into the car buying process/market. This was my first car buying experience and compared to other dealerships, they were the most honest. More

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Definitely Recommend KIA of Waukesha I worked with Wally Thom and he was awesome! He was the ONLY salesman that explained the features of the vehicle I was interested in. At other deale I worked with Wally Thom and he was awesome! He was the ONLY salesman that explained the features of the vehicle I was interested in. At other dealerships the salespeople were more (only) interested in my budget & what I was currently driving, etc. Some were overly aggressive and I immediately knew I didn't want to buy a car from them. Wally didn't pry or try to coax details out of me so he could use my responses in an attempt to sell me a car that would "perfectly meet all my needs" as one person put it. There's an emotional component to any 'big purchase' process and I felt completely comfortable throughout the various stages and I was there a long time, on multiple days. Before going in though, I did my research (which is key) and so I was ready to discuss some preliminary numbers. Wally was super respectful as he explained the cost breakdown and available incentives. I went in by myself and never once regreted not having backup. Greg Wargo also assisted me in getting the best deal for my specific needs & situation. I got a great deal on the car I really wanted and I didn't have to settle. The best part was that there was zero manipulation and no game playing during the price negotiation. Its worth noting that I'm a gal with a good b.s. detector. I know I put Greg & Wally to work 😊 and they in turn, crafted a package to work for me. I will definitely be referring others to them for a similar, positive experience. Sincerely, M. More

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Easy fast experience Wally was a great resource. He listened to what I really wanted and helped me find the best choice. Once we decided on my new car Greg helped make all Wally was a great resource. He listened to what I really wanted and helped me find the best choice. Once we decided on my new car Greg helped make all the paperwork smooth and easy. This is definitely where I will buy my next car. More

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