Walter Cook | Page 3

No hassle deal I searched for my car on true car.company. Within minutes I was contacted by salesman Anthony Davenport. I met Anthony at the dealership and made a d I searched for my car on true car.company. Within minutes I was contacted by salesman Anthony Davenport. I met Anthony at the dealership and made a deal in less than 1 hr. More

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Best car buying experience ever! We had a fantastic, low stress car buying experience at this dealership! Brandon was very knowledgeable and helpful in our quest to find our 2016 Hon We had a fantastic, low stress car buying experience at this dealership! Brandon was very knowledgeable and helpful in our quest to find our 2016 Honda Odyssey EX. The whole staff at this dealership was friendly and helpful. This experience put the car buying experience in a whole new light for me - no longer is at a process I dread:) More

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Excellent Dealer. Wonderful Service Brandon was very patient to learn our needs before suggesting a vehicle. We test-drove two cars and looked at a third before making our selection. Brandon was very patient to learn our needs before suggesting a vehicle. We test-drove two cars and looked at a third before making our selection. More

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Mr. Anthony Davenport This is my second time buying a car at this dealership. I called Mr. Davenport who also sold me my first car. Told him when I would return from d This is my second time buying a car at this dealership. I called Mr. Davenport who also sold me my first car. Told him when I would return from deployment and when I would be ready to buy. I had an excellence experience. He had recommendations based on my past experience. Car sales went very smoothly and no hassles. Would highly recommend him to all of my friends and relatives. I have recommended him to my sister who also purchased a car from him. More

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2015 Honda Fit Ramon Hart of Ourisman's Honda of Laurel sold me my 2015 Honda Fit in February. He actually came in on his day off because I couldn't make it on the d Ramon Hart of Ourisman's Honda of Laurel sold me my 2015 Honda Fit in February. He actually came in on his day off because I couldn't make it on the day I originally scheduled. Ramon made my first car buying experience easy and pleasant. He was very knowledgeable about the Honda Fit's features and although it was freezing cold outside, he stood by my door patiently going over every detail twice! He kept a smile on his face the entire time. When I had to come into the dealership a couple of days after our first meeting, he greeted my family by their names without having to ask again and shook everyone's hand. Ramon made me feel welcomed and that my business was appreciated. I will definitely recommend him to my family and friends in the future and will definitely go back to him for my next car. I give my experience 5 stars. Chris Huff More

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I went to Ourisman Honda to look at a 2013 Pilot I saw on their website. I had just walked out of a Toyota dealership a few days before because it was an unfriendly and bad shopping experience. I will never their website. I had just walked out of a Toyota dealership a few days before because it was an unfriendly and bad shopping experience. I will never go back there again for any reason. Everyone at Ourisman Honda was friendly and professional. The car buying process went very smoothly and now I am the owner of a 2013 Honda Pilot. I highly recommend this dealership. More

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My wife and I were in the market for a second car so we could work different shifts. We had been looking for a few days before we were referred to Marshall. I contacted him on the weekend, and by Monday, could work different shifts. We had been looking for a few days before we were referred to Marshall. I contacted him on the weekend, and by Monday, he had a few options for us to consider. We worked on getting the pre-approval, and kept speaking about options. At first, we couldn't afford the Honda Fit, so we tried other avenues. Every used vehicle that I found that I think would work well for us, Marshall would check to see if it was still available, and every time it was sold. It was then that we started to give up hope. Marshall went above and beyond, searching for alternatives. Eventually he was able to secure a great interest rate, and helped ensure that we could afford the new Honda. We made a 2 hour trip to Ourisman Honda, and got started. The sale was smooth, even though I was under the weather. I would absolutely recommend anyone purchase a vehicle from Ourisman, and make sure that you see Marshall. He was a pleasure to deal with, great guy, and very hard working. He wants YOU to be happy with your purchase, not his wallet. Rare breed in the car industry these days. More

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What a great car-buying experience at Ourisman! Each step in the process – from the initial research and question-asking phase, to test driving, to working out financing – was smooth, comfortable, and pressu in the process – from the initial research and question-asking phase, to test driving, to working out financing – was smooth, comfortable, and pressure-free. In sales, Marshall was a great pleasure to work with – friendly, accessible, and extremely knowledgeable, he provided the information I needed in a way that was fact-based, clear, and free from the confusion and discomfort often associated with the car buying experience. It was a refreshing change from the typical dealership experience - relaxing, informative, and downright enjoyable. In finance, Walter was wonderful to work with, as well – easygoing and straightforward, he kept each step clear and understandable, and made the process as quick and easy as possible. Since my purchase, I’ve also been impressed with the service department at Ourisman – the staff is friendly and professional and maintenance was taken care of efficiently, without the pressure to add extra (unneeded) services. With approachable, knowledgeable staff and particularly strong customer service, Ourisman is clearly a cut above the rest - they have my highest recommendation. More

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I was very pleased with the service I received from Marshall and Walter when we leased our Honda Fit. The only thing I would suggest is the dealership offer gifts to their customers after they purchas Marshall and Walter when we leased our Honda Fit. The only thing I would suggest is the dealership offer gifts to their customers after they purchase or lease a new vehicle. Come on, it would not be that much of a loss to offer a t-shirt, golf xxxxx or a hat would it? Also, the Honda that I leased did not come with a rear cover for the trunk space to keep items I have in the back concealed from prying eyes. What is the deal with that? Again, overall I was pleased with the service I received from Marshall and Walter but the dealership could offer some comfort items to make me remember Ourisman Honda when I go golfing or have the sun blocked from my eyes when I go fishing with my new Honda hat... More

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I was very pleased with the customer service that I had received from the associates. After coming in at 6:30pm at night, and wanting to drive off the lot that same evening, the representatives really cam received from the associates. After coming in at 6:30pm at night, and wanting to drive off the lot that same evening, the representatives really came through for me. I stated what I wanted as far as make and price, he showed me the inventory, which wasn't much, but I understand being that you sell Honda's, and I was off running or driving. He let me take care of what I needed to take care of and then come back to the dealership to finish the process. I definitely recommend this dealership to family and friends. More

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