Walter Patro

I'm back after my initial review got removed for absolutely no good reason. I feel like Springfield Hyundai did not like what I had to say, so it was taken down. An associate called "Walter" treated absolutely no good reason. I feel like Springfield Hyundai did not like what I had to say, so it was taken down. An associate called "Walter" treated me horribly in the service department. He tried his best to not help me, and also, he tried to overcharge me. I am disgusted with him in particular, and my advice is... if you are a woman, skip right over this dude. More

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It was a very smooth and amazing experience trading in my Venue with Tucson. Gene took extra care with helping me get what I wanted and also setting up the the new vehicle. Thank you Gene, Springfield Hyunda Venue with Tucson. Gene took extra care with helping me get what I wanted and also setting up the the new vehicle. Thank you Gene, Springfield Hyundai More

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Service is terrible! A service manager contacted me requesting a description of the problem I was having after I had already entered it online when I made the appointment A service manager contacted me requesting a description of the problem I was having after I had already entered it online when I made the appointment as well as wrot it out on the night drop off envelope. He then gave the wrong information to the technician. Their supposed "electrical expert" could not diagnose my charging problem. Returned a week later and the technician left a message for me to call but not his name. Had to call the dealership 5 times until I could speak to a human. Service did not have a Level 1 charger to diagnose my problem. Then, I was told that this was not their problem and I should return to the selling dealership. Hyundai corporate confirmed that I could take my vehicle to any dealership for service. This is standard for most, if not all, ar manufacturers. Do not go to this dealership for service if you want to get your problem solved! More

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