Wayne O
Wayne O at O'Steen Acura of Athens

Wayne O

Service Director

O'Steen Acura of Athens

2890 Atlanta Hwy
Athens, GA 30606

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4.9
29 Reviews
4.9

29 Reviews

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29 Reviews of Wayne O

July 22, 2026

Dealership Rating
Employee Rating

The staff handled a unique electrical problem with my twenty-year-old "Ratmobile" V50 Volvo with complete aplomb and determination to find out what the problem was and also find out how to get parts and More

by WINK213094
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Metz, Jesus S

Jul 22, 2026

O'Steen Acura of Athens responded

Thank you for trusting our team with your twenty-year-old Volvo V50. We’re proud our staff stayed determined to diagnose the tricky electrical problem, secure the necessary parts, and complete the repair. It’s an honor you’ve chosen us for four Volvos over the past twenty years.

July 21, 2026

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Excellent service people were friendly and helpful service department was great service tec. Was very helpful More

by ceitza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

O'Steen Acura of Athens responded

We’re glad our service team was friendly and that our technician provided helpful support. Thank you for trusting us with your Volvo S90. We look forward to assisting you again.

July 20, 2026

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Great service dealership. They make their repairs good if things go wrong when you get the car home. More

by KATHERINEBUTLER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2026

O'Steen Acura of Athens responded

We’re pleased to hear your Acura TL service went smoothly and that any post-service concerns were handled promptly. Thank you for trusting our team to keep your Acura running at its best.

July 14, 2026

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Great dealership friendly courteous kind just amazing experience only dealership I will be going to visit. Extremely helpful More

by JUMAANE MAYBERRY SR
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Recommend Dealer
Yes

Other Employees Tagged: Teana M, Robin Metz

Jul 14, 2026

O'Steen Acura of Athens responded

How great to hear that our team’s friendly and courteous approach made your Volvo S60 service so enjoyable. We’re delighted you found everyone extremely helpful and that we’ll be your go-to service destination. We look forward to assisting you again on your next visit.

July 10, 2026

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Recent service visit was exceptional! Jesus and Trey made me feel welcomed as soon as I walked in the door - genuine, authentic. They treated my car with respect and were attentive to d More

by Jdoherty145ga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teana M, Jesus S , Trey

Jul 10, 2026

O'Steen Acura of Athens responded

JD,Thank you for taking the time to share such a thoughtful review! We are truly grateful for your kind words and are delighted to hear that your recent service visit was exceptional. It's wonderful to know that Jesus and Trey made you feel genuinely welcomed from the moment you walked through our doors and that they treated both you and your vehicle with the care and attention you deserve. We're also thrilled to hear that Teana and Wayne helped carry that positive experience throughout your visit. Your comment that you'll remember how our team made you feel means the world to us. Creating a welcoming, authentic, and caring environment is exactly what we strive for every day. Thank you again for choosing O'Steen Volvo & Acura of Athens. We sincerely appreciate your trust and look forward to providing you with the same exceptional experience at your next visit! -AS

June 23, 2026

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I was expecting a tough time but everyone was super helpful and friendly. The service department has definitely step up their game. Thank you!! More

by delenestrad
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: DeeAnn S

Jun 23, 2026

O'Steen Acura of Athens responded

We’re glad we could exceed your expectations by offering helpful and friendly service for your Honda Civic. Thank you for sharing your positive experience.

June 18, 2026

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Great service and communication with me. And even the service tech was friendly and welcoming to my needs. Comfortable lounge with good snacks while I waited. More

by BMOORESTEPHENS1119
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Recommend Dealer
Yes

Other Employees Tagged: Teana M, Robin Metz, Josh O, DeeAnn S, Jesus S , Front receptionist / CSR

Jun 18, 2026

O'Steen Acura of Athens responded

We appreciate your kind words about our communication and the welcoming approach of our service tech. We’re glad you found the lounge comfortable and enjoyed the snacks while your Volvo was being serviced.

June 09, 2026

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I have been dealing with the Athens Volvo dealership for five years now and for the first time and these five years, I was very disappointed with my recent visit to the service department there. Because I r More

by CAROLEBLAND08
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Teana M, Robin Metz

Jun 13, 2026

O'Steen Acura of Athens responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 07, 2026

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The people are friendly. They’re on point. They do a good job and they do it right the first time. More

by andrewelder51
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Josh O

Jun 07, 2026

O'Steen Acura of Athens responded

We appreciate you noting our team’s friendly attitude and attention to detail. It’s wonderful to hear we got everything right the first time on your Acura.

June 06, 2026

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Excellent People and Service Department. Service is always prompt when waiting in lobby for service or repair. More

by owenupchurch
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Metz

Jun 06, 2026

O'Steen Acura of Athens responded

It’s great to hear the service team provided prompt attention while you waited in the lobby for your Volvo S80. Your five-star rating means a lot to us. We look forward to assisting with your Volvo needs again.

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