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Wendell Gray
Wendell Gray at Shottenkirk Ford Granbury
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Wendell Gray

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
83 Reviews
4.8

83 Reviews

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83 Reviews of Wendell Gray

April 24, 2024

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Employee Rating

This service department always does an excellent job. Very timely, always courteous, and knowledgeable. I will continue to use this shop. More

by JON.RICHARDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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Apr 25, 2024

Shottenkirk Ford Granbury responded

JON, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 20, 2024

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I enjoyed buying a car from this dealers, I really enjoyed the salesman Hunter Perry, you should look him up if your in the market for a new Car, this guy knows what he’s talking about!! Seriously he More

by Goodlookincountry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Hunter Perry

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April 13, 2024

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Melissa was very respectful and accommodating, however the service was extremely slow as well as pricy. More

by Randy McEntire
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melissa Cates, Tom Dyer, Brian Curtis

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Apr 15, 2024

Shottenkirk Ford Granbury responded

Randy, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

April 11, 2024

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The service center has very friendly and attentive personnel. They got me in and out in the time they had quoted me. More

by Angelakimbrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Helpful
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Apr 12, 2024

Shottenkirk Ford Granbury responded

Angela, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 10, 2024

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Employee Rating

Melissa was very professional and handle our business. Great to work with her and would recommend her for future business More

by CECH608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Helpful
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Apr 12, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

March 25, 2024

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This a great dealership in Grandbury. They performed the work I needed and the job was done right. More

by JosT56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Ryan Hudson, Matt Jewett

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Mar 26, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

March 23, 2024

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Awesome service staff. I just wish the app would reset after the oil change. Will have to go to manual to figure it out More

by j.wiersema
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Mar 25, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

March 09, 2024

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Excellent Customer Service! I appreciate how I was listened too and all of my needs were met. Awesome experience! More

by rickhico
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quinlan Case , Josh Greene

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Mar 10, 2024

Shottenkirk Ford Granbury responded

rickhico, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

February 26, 2024

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Employee Rating

Came in and they took care of me very fast and with great service. Would recommend their service department! More

by h_brookshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Ryan Hudson

Helpful
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Feb 27, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 24, 2024

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Employee Rating

My truck was issue was fixed in a timely manner and the people were friendly More

by taylorgrimes121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Ryan Hudson

Helpful
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Feb 26, 2024

Shottenkirk Ford Granbury responded

taylor, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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