Wendy Huckaby | Page 9

Vehicle still pulling to left hard. Had to call back to be told to buy new tires. Spent 200 bucks to have a slightly less left pull. The more I think about it, I should’ve been told to Had to call back to be told to buy new tires. Spent 200 bucks to have a slightly less left pull. The more I think about it, I should’ve been told to buy tires before lining my vehicle. More

by Ws Verified Customer Verified Customer

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Called dealership to make appointment for a common problem with the starter ground connection terminal and to have basic service as well as tire rotation conducted on my 2023 longhorn limited. My phon problem with the starter ground connection terminal and to have basic service as well as tire rotation conducted on my 2023 longhorn limited. My phone call was answered by an AI assistant, which was annoying as xxxx. I asked AI to be transferred to a human. I made an appointment, and I showed up early. Wgen I pulked into the service lane, I waited 20 minutes for someone to approach me! Once they did, I thoroughly explained my issues and what I needed. I was told it would take 2 to 3 hours and that they would send me a text telling me when it was ready and any other things they found that would be suggested fixes. I dropped it off at 10:00 a.m. At 6:30 p.m. I had not heard from them, so I called for an update! After being put on hold for 20 minutes, I was told that they forwarded my info to the service manager for priority and that they would call me back ASAP with an update. Now it it 8:00 p.m. and the service department is closed and I have no answers or vehicle! I am a disabled veteran and have no means of transportation. I am more than xxxxxx off at this dealership at this point. Zero communication, and they have left me stranded and in harms way with no transportation. I will never do business with them again and I will certainly share my experience with my fellow veterans at the VA and in the community! More

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Wendy was great! Worked to help get me in and done with a full oil change and tire rotation. Always appreciate the service at your lacation! Worked to help get me in and done with a full oil change and tire rotation. Always appreciate the service at your lacation! More

by Matthew Verified Customer Verified Customer

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Fantastic. Communicative. Easy She was easy to work with and very communicative. The reverse still sticks a bit so I will keep an eye on it but Wendy was fantas Communicative. Easy She was easy to work with and very communicative. The reverse still sticks a bit so I will keep an eye on it but Wendy was fantastic More

by Agerkertp Verified Customer Verified Customer

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Great place great service, staff were amazing. If I had to say something negative , waited too long outside before someone came out If I had to say something negative , waited too long outside before someone came out More

by Ggelliott Verified Customer Verified Customer

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Wendy is very professional and tries very hard to make sure that I was satisfied. However, the technician was unable to resolve the issue. I am waiting for another part to come in so that the technician c sure that I was satisfied. However, the technician was unable to resolve the issue. I am waiting for another part to come in so that the technician can try again. More

by MIKECIO1 Verified Customer Verified Customer

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The dealership was very clean and the curb appeal was superb, I didn't like the fact that the warranty work that was performed still cost me money although it was covered by my insurance plan the technic superb, I didn't like the fact that the warranty work that was performed still cost me money although it was covered by my insurance plan the technician broke my hood and we had to pay for the new part. I was not completely satisfied with that but what can I do it was needed, but wasn't happy with that part. More

by lavallperry Verified Customer Verified Customer

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Just made me feel like my vehicle was top priority. Kept checking in with me regularly as the process went on. I will be back. Kept checking in with me regularly as the process went on. I will be back. More

by colterannk Verified Customer Verified Customer

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Wendy Huckbay was the person who helped me. She was awesome and very helpful. She did an excellent job! She was awesome and very helpful. She did an excellent job! More

by desmond.palaphanh Verified Customer Verified Customer

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Love Wendy huckieby , brought truck in for oil change,, they heard ticking in engine ( thank god) and did fantastic warranty work on cam replacement! I wish I could meet engine mechanic! He did fantastic they heard ticking in engine ( thank god) and did fantastic warranty work on cam replacement! I wish I could meet engine mechanic! He did fantastic work !! More

by jjguarrera Verified Customer Verified Customer

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