Wendy Nava Villagrana

Longo Toyota responded

Thank you so much for your kind words! We’re thrilled to hear you found our dealership clean, friendly, and fast. Our team takes pride in being helpful, patient, and honest, and we’re glad that came through during your visit. We’re also happy you enjoyed the complimentary snacks and shuttle service! It means a lot to know you had a great experience with us - Longo Toyota

Longo Toyota responded

Thank you for your kind review. We are delighted to hear that you were pleased with the results of your dent repair and that your vehicle looks as good as new. Wendy and the entire Longo team are committed to delivering exceptional service, and your feedback affirms our dedication to excellence. We truly appreciate your trust in us and look forward to assisting you again in the future.

Longo Toyota responded

Thank you for your kind words! We’re glad to hear you received great customer service and that Cassey was able to assist with everything you needed. Your positive feedback means a lot to our team, and we appreciate you taking the time to share your experience. Team Longo

Longo Toyota responded

Thank you very much for taking the time to share your kind words online. We’re thrilled to hear that you had a positive experience with our dealership. It's always our goal to deliver on our promises with timely completion, and we’re glad this stood out to you. Team Longo

Longo Toyota responded

Thank you so much for taking the time to share your experience on DealerRater. We’re truly grateful for your kind words and for being a loyal customer over the years. It means a lot to hear that our team has consistently provided you with helpful, dependable service — it's exactly what we strive for every day. Team Longo

Longo Toyota responded

We appreciate you taking the time to share feedback about your experience. My name is Laura Montes, Guest Relations Supervisor. I gave you a call and we briefly spoke, but I understand it wasn’t the right time for a conversation. If you’d like to further discuss your visit, please don’t hesitate to reach out to me directly at: D: (626) 580-6134 E: Laura.Montes@LongoToyota.com

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Wendy provided you with top-notch, friendly service. We strive to ensure that every step of the process, exceeds expectations, and it's wonderful to know that Wendy has helped make your experience exceptional.

Longo Toyota responded

Wow! Thank you for your incredible review and for sharing your experience with Wendy and our team at Longo. We’re so happy to hear that Wendy went above and beyond to ensure your 4Runner was ready when you needed it. She truly is a rockstar, and we’ll be sure to pass along your kind words! Team Longo

Longo Toyota responded

Thank you for choosing Longo Toyota for your service needs! We truly appreciate you taking the time to share your experience. We're thrilled to hear that Wendy Nava provided you with exceptional service. She is indeed a valued member of our team, and we’ll be sure to share your kind words with her. Knowing that she was able to assist you with your questions and ensure you left happy means the world to us!

Longo Toyota responded

Thank you for sharing your feedback, and we sincerely apologize for the extended wait and poor communication you experienced during your recent visit. We take guest feedback seriously at Longo Toyota, and we understand how frustrating delays and lack of updates can be. Our Service Manager, Jesus Chacara, would appreciate the opportunity to speak with you directly to address your concerns. He can be reached at 626-567-0508 or via email at jesus.chacara@longotoyota.com.