Wendy Wall | Page 5

Mrs. Wendy always goes all out to help when I come in for service! She’s a great asset to FC Honda dealership! service! She’s a great asset to FC Honda dealership! More

by vdubjetta07 Verified Customer Verified Customer

Print

My car was taken in at the designated time. Service time was very acceptable. Wendy pointed out some services that should be performed along with indicating available cost saving opportunities. Service time was very acceptable. Wendy pointed out some services that should be performed along with indicating available cost saving opportunities.. All in all a very good service experience. Thanks! More

by REVHAUG2 Verified Customer Verified Customer

Print

Thank you to Wendy, and all of those in the service department for being kind, friendly and professional. Great job finding the problem with my Civic and then repairing in a timely manner. department for being kind, friendly and professional. Great job finding the problem with my Civic and then repairing in a timely manner. More

by chrisstamey Verified Customer Verified Customer

Print

Very pleasant and answered my questions professionally. Would recommend them to anyone for their business Would recommend them to anyone for their business More

by DEMPERIO63 Verified Customer Verified Customer

Print

Always there when I need them. They do great work. Dependable, hard working group. I love them. They do great work. Dependable, hard working group. I love them. More

by BETHM97 Verified Customer Verified Customer

Print

I can always depend on them. I have used them for years, and plan to continue. I have used them for years, and plan to continue. More

by SHEILA50 Verified Customer Verified Customer

Print

Price was fair, expected higher . ...............will use them for other services in the future of my ownership of our CR-V ...............will use them for other services in the future of my ownership of our CR-V More

by DAVIDJUDY01 Verified Customer Verified Customer

Print

Wendy and Darlene do a wonderful job. They’re both friendly and professional. The service department and parts department are both friendly and helpful. They’re both friendly and professional. The service department and parts department are both friendly and helpful. More

by DrGadget Verified Customer Verified Customer

Print

The service on my car yesterday was excellent—completed in a reasonable amount of time with friendly, professional staff. I would absolutely give the Forest City Honda team 5 stars. However, since leavi in a reasonable amount of time with friendly, professional staff. I would absolutely give the Forest City Honda team 5 stars. However, since leaving the dealership just over 24 hours ago, I’ve been contacted six times asking me to rate my experience. Thursday, March 26, 2026: 1:30 pm – Service appointment (about an hour) 2:30 pm – Phone call immediately after leaving Friday, March 27, 2026: 11:19 am – Email 11:42 am – Phone call with voicemail 11:44 am – Text message 3:20 pm – Another text 4:52 pm – Another phone call with voicemail I had every intention of completing the survey this weekend when I have a little more time, but this level of follow-up is extremely excessive. While I’m very pleased with the service itself, the repeated contact has started to feel overwhelming. I understand that customer ratings are important—I’m a business owner myself—but a single email followed by a courtesy reminder a few days later would feel much more customer-friendly. What started as a great experience has unfortunately been overshadowed by the volume of follow-up requests. Terri Edwards Columbus, NC More

by TERRI10 Verified Customer Verified Customer

Print

The appointment was easily scheduled. Upon arrival, I was pleasantly greeted by the service department. The work was completed in a very reasonable time. Upon arrival, I was pleasantly greeted by the service department. The work was completed in a very reasonable time. More

by chrisstamey Verified Customer Verified Customer

Print