Wendy Wall | Page 4

The service on my car yesterday was excellent—completed in a reasonable amount of time with friendly, professional staff. I would absolutely give the Forest City Honda team 5 stars. However, since leavi in a reasonable amount of time with friendly, professional staff. I would absolutely give the Forest City Honda team 5 stars. However, since leaving the dealership just over 24 hours ago, I’ve been contacted six times asking me to rate my experience. Thursday, March 26, 2026: 1:30 pm – Service appointment (about an hour) 2:30 pm – Phone call immediately after leaving Friday, March 27, 2026: 11:19 am – Email 11:42 am – Phone call with voicemail 11:44 am – Text message 3:20 pm – Another text 4:52 pm – Another phone call with voicemail I had every intention of completing the survey this weekend when I have a little more time, but this level of follow-up is extremely excessive. While I’m very pleased with the service itself, the repeated contact has started to feel overwhelming. I understand that customer ratings are important—I’m a business owner myself—but a single email followed by a courtesy reminder a few days later would feel much more customer-friendly. What started as a great experience has unfortunately been overshadowed by the volume of follow-up requests. Terri Edwards Columbus, NC More

by TERRI10 Verified Customer Verified Customer

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The appointment was easily scheduled. Upon arrival, I was pleasantly greeted by the service department. The work was completed in a very reasonable time. Upon arrival, I was pleasantly greeted by the service department. The work was completed in a very reasonable time. More

by chrisstamey Verified Customer Verified Customer

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I was out and about and my battery died. It gave me one more chance so I went to Honda on a Saturday around lunch to ask them to check it and it was the battery. They put in a new one even It gave me one more chance so I went to Honda on a Saturday around lunch to ask them to check it and it was the battery. They put in a new one even though I was not scheduled. I am so appreciative of their work. Great job!!! More

by DONNAW63 Verified Customer Verified Customer

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Very informative and helpful to resolve an issue with our 24 Honda CRV. Great service as usual 24 Honda CRV. Great service as usual More

by BUFF_CRYSTAL Verified Customer Verified Customer

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My car was repaired under extended warranty with no cost to me. Roddrick and Wendy have the best customer service around. Everything was done quickly an completely. Thank you FC HONDA , I will forever come to me. Roddrick and Wendy have the best customer service around. Everything was done quickly an completely. Thank you FC HONDA , I will forever come to you for my service needs. More

by blantonmary71 Verified Customer Verified Customer

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Wendy has excellent customer service and multitasking skills. I am 75 percent happy with my repair but the brake sensor is no working like it used to. I will be calling for a follow up skills. I am 75 percent happy with my repair but the brake sensor is no working like it used to. I will be calling for a follow up More

by dhconard81 Verified Customer Verified Customer

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Love this dealer, great place highly recommend, they go beyond and above for your service and sells beyond and above for your service and sells More

by oliverjackie1962 Verified Customer Verified Customer

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Windy was amazing. She kept us informed about what was going on and arranged for a car for us while ours was being worked on. She kept us informed about what was going on and arranged for a car for us while ours was being worked on. More

by BILLDIWARD Verified Customer Verified Customer

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They were busy but were able to get my service done in a timely manner. timely manner. More

by JACKBENNETT2257 Verified Customer Verified Customer

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They were super helpful and communicative about the whole process. Best experience I have ever had with dropping off my vehicle to have work done. I will definitely be returning when it is time for my next s process. Best experience I have ever had with dropping off my vehicle to have work done. I will definitely be returning when it is time for my next service. Wendy and Darlene were the best! More

by ARMCJUNKIN Verified Customer Verified Customer

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