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Whitney Robinson
Whitney Robinson at INFINITI Stuart
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Whitney Robinson | Page 3

Service Advisor

INFINITI Stuart

3970 SE Federal Hwy
Stuart, FL 34997

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4.8
263 Reviews

Dealership Experience

10 yrs, 7 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English English

4.8

263 Reviews

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263 Reviews of Whitney Robinson

January 30, 2024

Dealership Rating
Employee Rating

Whitney always does good work. We have been pleased with the dealership and service so far More

by speedpass18
Recommend Dealer
Yes

Other Employees Tagged: Whitney Lovatt

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Jan 31, 2024

INFINITI Stuart responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott O'Keefe Service Manager (772) 254-8222

January 29, 2024

Dealership Rating
Employee Rating

She is fantastic! ! Always take extra good care of me and other guests. I appreciate it. More

by cassidymaebass
Recommend Dealer
Yes

Other Employees Tagged: Whitney Lovatt

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Jan 29, 2024

INFINITI Stuart responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Cassidy, and don't hesitate to let us know if we can be of further assistance. Scott O'Keefe Service Manager (772) 254-8222

January 27, 2024

Dealership Rating
Employee Rating

Mixed up my car with another and was going to put 2 tires on. Disappointed in my service this time More

by DEBCATT2
Recommend Dealer
No

Other Employees Tagged: Whitney Lovatt

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Feb 01, 2024

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlos Gonzalez General Manager (772) 254-8222

January 15, 2024

Dealership Rating
Employee Rating

I have been unable to get a call back about service items Need to speck with Whitney about service items. More

by KATHY.CRAWFORD
Recommend Dealer
No

Other Employees Tagged: Whitney Lovatt

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Jan 18, 2024

INFINITI Stuart responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlos Gonzalez General Manager (772) 254-8222

January 13, 2024

Dealership Rating
Employee Rating

I went in for service, paid a hefty price, and the problem was never solved. Have been there 3 times now and the issue persists. Dealership still have not made it right. More

by jtt0128
Recommend Dealer
No

Other Employees Tagged: Whitney Lovatt

Helpful
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Jan 15, 2024

INFINITI Stuart responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlos Gonzalez General Manager (772) 254-8222

Jan 15, 2024

jtt0128 responded

I’ve been waiting for you guys to reach back out to me. You have all my contact information, I’ve reached out several times now and have not heard back.

January 12, 2024

Dealership Rating
Employee Rating

We drive extra miles to have our QX 80 serviced by Whitney and Scott. Very professional and knowledgeable. Excellent trained technicians and reliable service. More

by EDK923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott O'Keefe

Helpful
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Jan 14, 2024

INFINITI Stuart responded

Thank you! Whitney, Scott, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222

December 15, 2023

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Employee Rating

Joshua was fair in negotiating a price for the car and was willing to take a deposit so I could buy the car from Lemage that has been my salesman for 5 years. There was no pressure to buy today. 1st class More

by ERICFINKEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Limage Succes, Mario Murgado JR, Joshua Muir

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Dec 15, 2023

INFINITI Stuart responded

Thank you for sharing your experience with us, Eric! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Carlos Gonzalez General Manager (772) 254-8222

December 14, 2023

Dealership Rating
Employee Rating

Whitney was fantastic. Very friendly and excellent communication skills. I feel Ike I can trust her completely. More

by RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Dec 15, 2023

INFINITI Stuart responded

We are very happy to hear that Whitney provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott O'Keefe Service Manager (772) 254-8222

December 04, 2023

Dealership Rating
Employee Rating

Unfortunately I would not recommend this dealership to anyone, from my dealings with the service department to the sales manager the experience was horrible. More

by Amanzo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Pedro Sanchez

Helpful
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Dec 04, 2023

INFINITI Stuart responded

We would like to extend our sincerest apologies that your experience with our dealership did not meet your expectations. We take all feedback seriously and are committed to providing excellent service to all our customers. We strive to maintain the highest standards of customer satisfaction, and we regret that we fell short in your case. We would greatly appreciate the opportunity to hear more about your specific experience and address any concerns you may have. Our team is dedicated to making every customer’s visit a positive and memorable one, and we would welcome the chance to make things right. We are committed to resolving any issues and ensuring that you have the best possible experience with us. Please feel free to reach out to us directly so that we can discuss your experience in more detail and work towards a resolution that leaves you completely satisfied. Your feedback is valuable to us, and we thank you for bringing your concerns to our attention. We hope to have the opportunity to restore your trust and demonstrate our commitment to providing exceptional customer service. Sincerely, Carlos Gonzalez General Manager (772) 254-8222

December 03, 2023

Dealership Rating
Employee Rating

Mr. Robinson was The Perfect Salesperson, as he made it easy to stay with Infinite. Infinite Stuart has been my dealer of choice since we moved to Florida just over four years ago. More

by Lalbano137
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Robinson, Mario Murgado JR

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Dec 04, 2023

INFINITI Stuart responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Austin Robinson met your expectations. Thank you again for choosing INFINITI Stuart, we look forward to having you as one of our valued customers for many more years to come! Carlos Gonzalez General Manager (772) 254-8222

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