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Wil Jones
Wil Jones at North Penn Mazda
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Wil Jones

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,210 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

31 yrs, 6 mos

4.9

1,210 Reviews

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1210 Reviews of Wil Jones

May 12, 2025

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Employee Rating

Great service and prompt response from service representative. Satisfactory work done to replace battery under warranty More

by bkipnis
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

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May 10, 2025

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Good service as always Good service, fast and everyone are very professional and helpful! I will be back for another service for sure More

by Beckyhsun
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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May 10, 2025

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Quick response and turnaround time Job was done efficiently in the time allotted I was satisified More

by PPIUNTI
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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May 10, 2025

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Satisfied with Mazda mechanics loaner car and sales personnel. Dealership is good. Thank u very much More

by taichibiker
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Yes
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May 08, 2025

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I like the fact that the tech sends a customer a vid of updates repairs and recommendations.Everyone there is very nice.Diffrent from most places. More

by dogwood3208
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

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May 07, 2025

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Very helpful and professional. Thank you very much North Penn Mazda. Thank you very much More

by JENNAKATIS
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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May 07, 2025

North Penn Mazda responded

Thank you so much. We truly appreciate your kind words and are so glad to hear that you had a helpful and professional experience with us. It means the world to our team at North Penn Mazda to know we could provide the service you deserve. Thank you very much for choosing us — we look forward to seeing you again! 🚗✨

May 06, 2025

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the service seemed good on a routine oil change and tire rotation. I did not like being charged a fee for using my credit card. Please consider incorporating this fee into your service charges. I will NEVER More

by BROOKE.LEIBFREID
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Recommend Dealer
No
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May 07, 2025

North Penn Mazda responded

Thank you for your feedback and for choosing us for your recent service visit. We’re glad to hear the oil change and tire rotation met your expectations. We understand your frustration regarding the credit card fee. While this fee helps offset processing costs, we recognize that it can be inconvenient. Your suggestion to incorporate it into the service pricing is appreciated, and we will take it into consideration as we evaluate our policies. Your satisfaction is important to us, and we hope to continue earning your business. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out directly. Amanda Young Service Manager 215-822 1361 x 1329 amanda@northpennmazda.com

May 02, 2025

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Great place was in and out of there for my inspection and got a free car wash service tech also sent me video of everything on my car which was cool honest and knowledgeable people here I’ll be back More

by BFRESH326
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Recommend Dealer
Yes
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May 02, 2025

North Penn Mazda responded

Thank you so much for the fantastic review! We're thrilled to hear that your inspection went smoothly and that you appreciated the complimentary car wash and the detailed video from our service tech. It's great to know our team's honesty and expertise made a positive impression — that's exactly the experience we strive to deliver every time. We truly appreciate your support and look forward to seeing you again soon!

May 01, 2025

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i live next to another local Mazda dealer and i still only take my car to north Penn Mazda because of the service and trust i have in their service team. More

by khooper850
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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May 01, 2025

North Penn Mazda responded

Thank you so much for the incredible review! It truly means the world to us that, even with another Mazda dealer nearby, you choose to bring your vehicle to us. Your trust and continued loyalty to our service team is the highest compliment we could receive. We're honored to be your go-to for all things Mazda, and we’ll keep working hard to earn that trust every time you visit. Thanks again for being part of the North Penn Mazda family!

April 29, 2025

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Always a good experience with Mazda and Will Jones. Very good and always updates on my car. More

by BETT19501
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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Apr 29, 2025

North Penn Mazda responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear that you've consistently had a great experience with Mazda and with Wil Jones. Providing excellent service and keeping our customers informed every step of the way is what we strive for. We truly appreciate your continued trust and loyalty—see you next time!

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