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Wil Jones
Wil Jones at North Penn Mazda

Wil Jones

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,287 Reviews

Dealership Experience

10 yrs, 3 mos

Industry Experience

31 yrs, 11 mos

4.9

1,287 Reviews

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1287 Reviews of Wil Jones

October 17, 2025

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Employee Rating

The staff was congenial and answered all my questions. It was a pleasure doing business with North Penn Mazda. More

by BRENBARDEN
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hamilton, Dan Oestreich

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Oct 17, 2025

North Penn Mazda responded

Thank you so much, Bren! We’re thrilled to hear you had such a pleasant experience with our team. It was a pleasure working with you as well, and we truly appreciate you choosing North Penn Mazda!

October 15, 2025

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North Penn always goes above and beyond to help me when buying a car and this time was no different. More

by BRIANSUNDBERG2215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Keith Fluehr

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Oct 15, 2025

North Penn Mazda responded

Thank you so much for your continued trust and loyalty! We’re thrilled to hear that each experience with us has been just as great as the last. Enjoy your new ride, and we look forward to helping you again in the future! 🚗💙

October 14, 2025

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Employee Rating

The staff was friendly upon my entrance - advised on where I should go initially and the gentleman who met me at my car when I pulled into the bay was very nice - I even offered him the candy in my car More

by rrubin96
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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Oct 14, 2025

North Penn Mazda responded

Thanks so much for the awesome review! We’re glad the team made you feel welcome (and that candy offer definitely scored you extra points 🍬). Can’t wait to see you again for your next visit!

October 12, 2025

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Always great service! I had a loaner this time while my car was serviced. Great experience. More

by zinna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

North Penn Mazda responded

Thank you for the great review, Zinna! We’re so glad to hear you had another positive experience with us. It’s our pleasure to provide a loaner while your car is being serviced, and we’re happy to know everything went smoothly. We look forward to taking care of you again soon!

October 09, 2025

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Friendly service, attentive staff, and knowledgeable mechanics. This team is top-notch - they pay attention to every detail! I never would take my car anywhere else. More

by SUSAN.TOMLINSON03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young, Caitlin Landis, Robert Bell , Caitlin Landis

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Oct 09, 2025

North Penn Mazda responded

Thank you for taking my call earlier. I am glad that I was able to answer your questions and give you a better explanation about the repairs. As I stated, if there is anything else I can do please don't hesitate to reach out to me directly. Sincerely, Amanda Young Mazda Service Manager

October 08, 2025

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All parties worked well to get my car back to me as soon as possible and kept me informed of progress. They also took it upon themselves to set up a loaner vehicle. More

by gracemessana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 08, 2025

North Penn Mazda responded

Thanks so much for the awesome feedback! Our North Penn team was happy to keep you updated and get you back on the road as soon as possible. We’re glad the loaner helped make your visit a smooth one. We’re here when you need us — here’s to many more miles ahead!

October 07, 2025

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Employee Rating

I have done almost all the services for my CX5 at NPenn since I brought it new there. It has been a pleasant experience every time. They also send you a video report of the service which is awesome. Highly More

by SAJIMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Bell , TJ

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Oct 07, 2025

North Penn Mazda responded

Thank you so much for your continued trust and loyalty to North Penn Mazda! We’re thrilled to hear that you’ve had consistently positive experiences with our service team and enjoy our video inspection reports. Your recommendation means a lot to us, and we look forward to keeping your Mazda CX-5 running smoothly for many miles to come! — The North Penn Mazda Team

October 04, 2025

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Employee Rating

Very pleased with service provided. From setting the appointment to the quality of work performed. I was very satisfied. More

by briansarristraining
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

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Oct 06, 2025

North Penn Mazda responded

Thank you so much for your kind words and for taking the time to share your experience, Brian! We’re thrilled to hear that everything—from scheduling your appointment to the quality of service—met your expectations. We truly appreciate your trust in us and look forward to serving you again in the future!

October 02, 2025

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Employee Rating

Wil is always extremely polite and helpful. He helped me pick the correct service and not over pay when I scheduled the wrong thing. More

by SANDRA.KILBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

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Oct 03, 2025

North Penn Mazda responded

Thank you for sharing your experience! We’re so glad to hear that Wil was able to help you choose the right service and ensure you didn’t overpay. He’s an important part of our team, and we’ll be sure to share your kind words with him. We look forward to assisting you again!

September 25, 2025

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Employee Rating

I will never take my car anywhere else-they are wonderful! Kind and very helpful!! More

by JVORONIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julian

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Sep 26, 2025

North Penn Mazda responded

Thank you so much for your wonderful feedback! We’re so glad to hear that our team has earned your trust and that you wouldn’t take your car anywhere else. Your kind words mean the world to us, and we look forward to continuing to provide you with excellent care every visit!

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