Wilber Escobar | Page 5

Great service by Lexus! Wilber went above and beyond my expectations for this service. Lexus provided solutions to problems I didn’t know my car had them, without by Lexus! Wilber went above and beyond my expectations for this service. Lexus provided solutions to problems I didn’t know my car had them, without paying any extra. Awesome! More

by antoniosantana517 Verified Customer Verified Customer

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Great deals!! Everyone was supper helpful!!! Price was perfect, did and got everything I could ask for! Worked with me on price of car, scheduled all my appointment Everyone was supper helpful!!! Price was perfect, did and got everything I could ask for! Worked with me on price of car, scheduled all my appointments for maintenance and gave me a great view of my future experience here. I love it! More

by ANDROWF Verified Customer Verified Customer

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Great service, very fast! I have a 2015 IS-250 F-Sport and have been taking my Lexus to Westside to be serviced ever since I’ve taken delivery of the car. I’ve had mixed experi I have a 2015 IS-250 F-Sport and have been taking my Lexus to Westside to be serviced ever since I’ve taken delivery of the car. I’ve had mixed experiences with Westside’s service, although overall it has been good! I always make an appointment ahead of time and I’ve just gone in for scheduled maintenance and minor issues with my door locks. Last time I went in I was recommend by the service advisor to have a wheel alignment done and after many misalignment issues and having to make a two hour trip back to Westside for it to be fixed, everything was well taken care of and they were very accommodating with my schedule. Overall, the services that have been performed on my vehicle have been great besides some small bumps in the road and they are very fast in getting my vehicle done! More

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All was fine. Everyone was so friendly. In and out quickly! Will return here for all device and next new car as well. Great place. Lounge nice too. Everyone was so friendly. In and out quickly! Will return here for all device and next new car as well. Great place. Lounge nice too. More

by glynn736 Verified Customer Verified Customer

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Always a pleasure Even though my car was totaled. The amount of concern for my safety, was very heart warming! I will miss my car but will miss having a reason to visit Even though my car was totaled. The amount of concern for my safety, was very heart warming! I will miss my car but will miss having a reason to visit! More

by melissa.m.boyle Verified Customer Verified Customer

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fixed windshield; misplaced cap; made pay full amount , not I had my windshield replaced. When I picked up car, it needed something recalibrated or something so had to keep it for longer. That was still all go I had my windshield replaced. When I picked up car, it needed something recalibrated or something so had to keep it for longer. That was still all good but once I got home, found that my cap for the charging outlet on instrument panel was missing. It was laying next to it, not in slot when I dropped it off. I understand it might not be that big of a deal but it is the principal of it. I would like another one. I’m also not sure why you don’t allow to only pay deductible and insurance company pays their portion. I have Amica. I had ran into a friend who works there when I was getting the loaner and he said there would be no problem only paying my deductible. Not what happened at all. More

by debbiegpressler Verified Customer Verified Customer

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Great Experience I had to drive 3 hours to Westside. I was greeted by name and they took care of some major work. Everything was completed by the date promised. My c I had to drive 3 hours to Westside. I was greeted by name and they took care of some major work. Everything was completed by the date promised. My car was washed and filled with gas when I picked it up !! More

by texangreg Verified Customer Verified Customer

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Out of warranty repair The two tape strips on the roof of my 2014 LS 470 were peeling off. The vehicle had 25,000 miles and spent most of its life in a garage. It was a fe The two tape strips on the roof of my 2014 LS 470 were peeling off. The vehicle had 25,000 miles and spent most of its life in a garage. It was a few months past warranty but Lexus made a complimentary repair. More

by sharkeygk Verified Customer Verified Customer

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Excellent service ! Wilber is awesome ! Easy in and out, explain the whole process. Also review vehicle for potential issues and or recommendations. A full report was provided with details Easy in and out, explain the whole process. Also review vehicle for potential issues and or recommendations. A full report was provided with details of the work done. Highly recommend this service center. More

by microhouston Verified Customer Verified Customer

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Second purchase through Internet sales The internet sales manager responded to my inquiry about a trade-in estimation and my preferences in a late model previously owned Lexus. He schedule The internet sales manager responded to my inquiry about a trade-in estimation and my preferences in a late model previously owned Lexus. He scheduled an appointment on the next day. He had the best match ready to view when I arrived. He postponed his lunch to see me at my best time. Many other thoughtful actions on his part resulted in my purchase of an excellently maintained Lexus certified car. The financial officer also assisted my wife and I to make some alternatives in added coverage. I’m glad I returned to Westside after our first Lexus purchase seven years previously. Ronald B Rea More

by ronald.rea Verified Customer Verified Customer

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