Wilder Hickman | Page 10

This is my first Mercedes, definitely not my last. Frank Costa was terrific. He listened to my needs, found the perfect fit for me. He was attentive throughout the purchase process and has stayed in t Frank Costa was terrific. He listened to my needs, found the perfect fit for me. He was attentive throughout the purchase process and has stayed in touch, making sure all was going well. My first annual service just occurred, an excellent experience. The staff and service managers were incredibly helpful. They provided a loaner for the day. When I returned at the suggested time, the car was ready. Clean and shiny like new. Excellence - dealership and staff!!! More

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Great service. Very knowledgable. No pressure sale very appealing. Sales rep very informative. Great experience. Very knowledgable. No pressure sale very appealing. Sales rep very informative. Great experience. More

by mhughes110 Verified Customer Verified Customer

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Ragina is intentive to my concerns and detail oriented. She took the time to check which proceedures had been performed within the last few years at other dealer shops. This helped to have the essential She took the time to check which proceedures had been performed within the last few years at other dealer shops. This helped to have the essential work completed in a timely manner and within my budget. Service reception desk seemed to be uncertain and disorganized about my car reservation for matinenance, when Ragina had invited me to leave my car prior to 12 noon to begin the service. More

by EastCoast Verified Customer Verified Customer

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I purchased a Certified Pre-Owned Mercedes at a dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlot dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlothian worked diligently to diagnose my problem and to ensure the warranty covered the lengthy repair. Their communication was outstanding, and they made sure I was taken care of with excellence. They made a difficult situation an opportunity to demonstrate a superior customer service experience, and I am so grateful for their hard work and professionalism! Both Alan Mansfield, my service advisor, and Wilder Hickman, the service manager, treated me with respect and went the extra mile to help me. More

by hope5 Verified Customer Verified Customer

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The dealership allowed me to make a service appointment at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way More

by stevepetock Verified Customer Verified Customer

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Great service…. Work completed when told! Friendly service; clean well kept customer wait room. Thank you Work completed when told! Friendly service; clean well kept customer wait room. Thank you More

by GDABOUT59 Verified Customer Verified Customer

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Great experience overall. Service was excellent and would recommend taking your mercedes to Mercedes of Midlothian anytime. Service was excellent and would recommend taking your mercedes to Mercedes of Midlothian anytime. More

by FOURBRUZ Verified Customer Verified Customer

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Service dept. is great. Always have vehicle ready and work done correctly. I usually drop off the previous night and they call next day when ready. is great. Always have vehicle ready and work done correctly. I usually drop off the previous night and they call next day when ready. More

by harrysisk51 Verified Customer Verified Customer

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Service writer Allen and the Service Manager are personable and professional. They listen attentively to all concerns personable and professional. They listen attentively to all concerns More

by pk855 Verified Customer Verified Customer

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Wonderful experience, classic Mercedes service and it’s always the best energy everytime. Will return again always the best energy everytime. Will return again More

by BRYCEEBROOKSS Verified Customer Verified Customer

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