Wilder Hickman | Page 9

This was my 2nd pre-owned GLS from this dealership, and I was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair. I am grateful to the pre-owned service line manager, who was also receptive and extremely helpful in helping me achieve resolution. More

by npchell Verified Customer Verified Customer

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Overpriced labor charges ,are ridiculous! Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Senior Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Seniors!! More

by Burlock131 Verified Customer Verified Customer

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As usual, the service experience was great. I do wish they would reestablish their loaner cars. That makes getting service easier. I do wish they would reestablish their loaner cars. That makes getting service easier. More

by JOSEPH.HANCE Verified Customer Verified Customer

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I brought my car in for scheduled maintenance and had an appointment. Unfortunately it took nearly two days for the service to be performed and no one informed me that my car would not be ready by the end o appointment. Unfortunately it took nearly two days for the service to be performed and no one informed me that my car would not be ready by the end of the first day. More

by PATRICKSANTANGELO Verified Customer Verified Customer

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I have been a customer of Mercedes Benz of Midlothian for almost 15 years. I have nothing but respect and appreciation for the people who work in sales as well as service. The staff goes above and beyond to almost 15 years. I have nothing but respect and appreciation for the people who work in sales as well as service. The staff goes above and beyond to ensure a quality experience. More

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Excellent Service was done By tecnition & service team everything done perfectly I was very satisfied everything done perfectly I was very satisfied More

by mat4601 Verified Customer Verified Customer

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My first time at the dealer. We also have a GLS 450 that I will get serviced there next time. We also have a GLS 450 that I will get serviced there next time. More

by ANDYWAHL Verified Customer Verified Customer

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I always have a great experience at a Mercedes Midlothian. Top notch service and customer care. Midlothian. Top notch service and customer care. More

by Williamshope35 Verified Customer Verified Customer

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This is my first Mercedes, definitely not my last. Frank Costa was terrific. He listened to my needs, found the perfect fit for me. He was attentive throughout the purchase process and has stayed in t Frank Costa was terrific. He listened to my needs, found the perfect fit for me. He was attentive throughout the purchase process and has stayed in touch, making sure all was going well. My first annual service just occurred, an excellent experience. The staff and service managers were incredibly helpful. They provided a loaner for the day. When I returned at the suggested time, the car was ready. Clean and shiny like new. Excellence - dealership and staff!!! More

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Great service. Very knowledgable. No pressure sale very appealing. Sales rep very informative. Great experience. Very knowledgable. No pressure sale very appealing. Sales rep very informative. Great experience. More

by mhughes110 Verified Customer Verified Customer

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