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Wilder Hickman
Wilder Hickman | Page 9
Service Manager
Mercedes-Benz of Midlothian
12200 Midlothian Tpke
Midlothian, VA 23113
105 Reviews
Wilder Hickman is the Service Manager at Mercedes-Benz of Midlothian and has over 17 years of automotive experience. Wilder grew up in Fredericksburg, VA, but his passion for cars prompted a move to Houston, TX to train as an automotive technician. Upon graduation, he was accepted into the Mercedes-Benz ELITE technician program and moved to Massachusetts for specialized training in MB vehicles and systems; he graduated as valedictorian. Wilder has leveraged his years of technical experience to bring top-tier customer service to our Service Department. Wilder’s interests are spending time with his wife and their animals. He enjoys board games and spending time outdoors.
Read more105 Reviews
Write a Review105 Reviews of Wilder Hickman
July 31, 2024
Could not find paperwork or keys. Had to wait 15 minutes. Charged 3% for using credit card. Had to wait 15 minutes. Charged 3% for using credit card. More
by pngerbino
Verified CustomerOther Employees Tagged: Ragina Fitz
July 25, 2024
This was my 2nd pre-owned GLS from this dealership, and I was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair. I am grateful to the pre-owned service line manager, who was also receptive and extremely helpful in helping me achieve resolution. More
by npchell
Other Employees Tagged: Ragina Fitz
July 24, 2024
Overpriced labor charges ,are ridiculous! Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Senior Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Seniors!! More
by Burlock131
Other Employees Tagged: Ragina Fitz
July 23, 2024
As usual, the service experience was great. I do wish they would reestablish their loaner cars. That makes getting service easier. I do wish they would reestablish their loaner cars. That makes getting service easier. More
by JOSEPH.HANCE
Other Employees Tagged: Ragina Fitz , Ryan Pulley, Rick in service
July 19, 2024
I brought my car in for scheduled maintenance and had an appointment. Unfortunately it took nearly two days for the service to be performed and no one informed me that my car would not be ready by the end o appointment. Unfortunately it took nearly two days for the service to be performed and no one informed me that my car would not be ready by the end of the first day. More
by PATRICKSANTANGELO
Other Employees Tagged: Ragina Fitz , Ryan Pulley
July 17, 2024
I have been a customer of Mercedes Benz of Midlothian for almost 15 years. I have nothing but respect and appreciation for the people who work in sales as well as service. The staff goes above and beyond to almost 15 years. I have nothing but respect and appreciation for the people who work in sales as well as service. The staff goes above and beyond to ensure a quality experience. More
by AMG
Other Employees Tagged: Ragina Fitz , Tim Lyons
June 23, 2024
Excellent Service was done By tecnition & service team everything done perfectly I was very satisfied everything done perfectly I was very satisfied More
by mat4601
Other Employees Tagged: Ragina Fitz
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