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Wilder Hickman
Wilder Hickman at Mercedes-Benz of Midlothian

Wilder Hickman | Page 2

Service Manager

Mercedes-Benz of Midlothian

12200 Midlothian Tpke
Midlothian, VA 23113

4.7
103 Reviews

Wilder Hickman is the Service Manager at Mercedes-Benz of Midlothian and has over 17 years of automotive experience. Wilder grew up in Fredericksburg, VA, but his passion for cars prompted a move to Houston, TX to train as an automotive technician. Upon graduation, he was accepted into the Mercedes-Benz ELITE technician program and moved to Massachusetts for specialized training in MB vehicles and systems; he graduated as valedictorian. Wilder has leveraged his years of technical experience to bring top-tier customer service to our Service Department. Wilder’s interests are spending time with his wife and their animals. He enjoys board games and spending time outdoors.

4.7

103 Reviews

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103 Reviews of Wilder Hickman

August 11, 2025

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Employee Rating

Consistently exceeding expectations, MB Midlothian is a top tier service (and sales) provider, I recommend without hesitation. More

by JQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz, Nicole Cutler , Scott Lambert, Alan Mansfield, Wil Turner, Ryan Pulley, General Manager

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August 07, 2025

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Employee Rating

I am always satisfied with the service and wouldn't take my vehicle anywhere else. More

by Beautiful soul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mansfield

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August 01, 2025

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Employee Rating

Excellent service, sincere interest in making things right. They take pride in their work and want the customer happy. More

by SPIKENFINNEGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mansfield

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July 30, 2025

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Employee Rating

Service was on point & the staff is extremely courteous. My car was ready at the promised time. More

by shanecancersurvivor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz, Nicole Cutler , Wayne Booth, Scott Lambert, Alan Mansfield, Wil Turner

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July 29, 2025

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Employee Rating

My favorite dealership for any of my family and friends to buys cars from. The inventory manager is a great guy. More

by Robert C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz, Nicole Cutler , Scott Lambert, Alan Mansfield, Wil Turner

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July 29, 2025

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Employee Rating

Every one is so professional and friendly and helpful with everything that I ask or needed More

by ALCOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ragina Fitz, Nicole Cutler , Scott Lambert, Alan Mansfield

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July 29, 2025

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Employee Rating

Wonderful job! Went above and beyond. I dropped my car off for an oil change and they washed, vacuumed, and even put air in my tires and turned the service light of More

by CAMELLIAPATMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ragina Fitz, Nicole Cutler , Scott Lambert, Alan Mansfield

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July 28, 2025

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Employee Rating

We live in NC but we continue to bring our Mercedes to Midlothian Wilder is amazing! The service is top notch! Thanks More

by fennerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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July 26, 2025

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They did a great job. Updated the software. Resolved all our issues with a smile More

by PBOLESTA
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Lambert

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July 24, 2025

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Employee Rating

I dealt with the service manager (Mr Hickman). He was known and professional. My vehicle was repaired properly and completed on schedule More

by LeoSuggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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