Wiley Bass | Page 22

Not Happy With My Experience I have purchased two cars from Green Ford in the past and had great experiences. This time, however, was not an experience I wish to repeat. I reached I have purchased two cars from Green Ford in the past and had great experiences. This time, however, was not an experience I wish to repeat. I reached out ahead of my visit and plainly stated what range I needed my payments and what I was looking to purchase. Someone contacted me and said they could help me with what I needed. I went to the dealership on a Monday evening and the price was above what I had said I wanted. When I wasn't happy with the payment presented I was told if I couldn't afford that payment then most likely I couldn't afford the payment I was asking for originally. Feeling insulted, I left. I got a call from them saying they found something that may work. I went in the following Tuesday after work and spoke with a different salesman. I test drove the car and it seemed fine. It had a tremble when you mashed the brakes. I commented on it. Our salesman insisted he didn't feel anything. He preferred to speak to my husband instead of me even though I was the one purchasing the car. Once we looked at the car in the dark we noticed a headlamp was out. The salesman arranged to have it fixed and to have it cleaned up since the cleaning crew had left for the day. I was to bring it back and leave it for the weekend to be cleaned and the headlamp fixed. I dropped it off that Saturday. Picked it up late Monday evening. The headlamp was fixed but it was not cleaned as promised. The dealership cleans up any car they sell. Well, except for mine I guess. The salesman also said he would ask the service department to check out the tremble while they were fixing the headlamp. It was not looked at. When I mentioned it again the salesman said. I can't help you the car was sold as is. To top it off on the way home the airbag malfunction message came on! I spoke with someone who called me to check on my experience about all of these issues and was told the manager would love to speak to me but he was tied up in meetings. I reached out through email and was told I would get a call at a specific time but no one ever called. It is sad to say but I will never buy from Green Ford again and I will definitely not recommend it to my friends and family. The whole experience left me feeling like I was tricked and cheated into buying a car that I will pay on for four years that most likely will break before it's paid for. I am not pleased at all with Green Ford. More

by AWILSON30 Verified Customer Verified Customer

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Great experience I came in from out of town after looking online and the sales people had the trucks ready for me to look at it was a painless process to complete the I came in from out of town after looking online and the sales people had the trucks ready for me to look at it was a painless process to complete the sale and was an overall great experience. More

by ASNIDER0627 Verified Customer Verified Customer

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Will continue to return for all my vehicle needs. I will continue to come back to Green for all my business and personal vehicle needs. I can’t say enough good things about Jeremy and Wiley. They answ I will continue to come back to Green for all my business and personal vehicle needs. I can’t say enough good things about Jeremy and Wiley. They answered all my questions and worked with me to meet every need I had. More

by DH.RRINC Verified Customer Verified Customer

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It was a great experience I received excellent attention from the moment I drove into the service center. The attendant gave me his full cooperation and kept me informed throug I received excellent attention from the moment I drove into the service center. The attendant gave me his full cooperation and kept me informed throughout in a very expeditious manner. He also communicated with our warranty company and helped us get that taken care of. More

by REVMFRENCHER Verified Customer Verified Customer

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New Truck purchase They worked very hard on putting a deal together . They understood where I wanted to be. They listen to what I had to say. If I was in market for a They worked very hard on putting a deal together . They understood where I wanted to be. They listen to what I had to say. If I was in market for another vehicle I would go there first More

by PETE_RIGNEY Verified Customer Verified Customer

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They took care . Had to do everything over the phone and it was one of the easiest car purchases I’ve ever had. They made process easy for may son. Had to do everything over the phone and it was one of the easiest car purchases I’ve ever had. They made process easy for may son. More

by KNKABU Verified Customer Verified Customer

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Excellent This was my first time visiting Green Ford and my experience was great. I would highly recommend Green Ford to anyone and everyone. I got the Works on This was my first time visiting Green Ford and my experience was great. I would highly recommend Green Ford to anyone and everyone. I got the Works on my 2019 Ford Edge Titanium and the service people were so nice and the service was done in a timely manner. Thanks for the Excellent Service at Green Ford! It’s where i will go for all my service needs!!! More

by sharonpalmer48 Verified Customer Verified Customer

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Super duty. Just like my truck service was Super Duty. Appointment was on time, fast service and service writers were friendly. Truck was parked right outside doo Just like my truck service was Super Duty. Appointment was on time, fast service and service writers were friendly. Truck was parked right outside door with quick check out. More

by REVERHART1960 Verified Customer Verified Customer

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Chevy owner Well we bought a 15 Chevy Silverado and had all the promises of 1st oil change on the house. Well we make the appt and when we get there they have to Well we bought a 15 Chevy Silverado and had all the promises of 1st oil change on the house. Well we make the appt and when we get there they have to take info again not sure about appt. We requested they oil plus tire rotate & balance. Well come time to check out 1: they are trying to charge me, 2: they cant really answer if tires were balanced b/c that should be what I paid for. . ... needless to say they couldn't figure out you guys sell Chevys as well and it was free... ... Nice people and quick aside from that. More

by NAVYGRL81 Verified Customer Verified Customer

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Great experience Polite and respectful staff easy to work with easy And quick loan process worked with my limited availability and even offered to pick me up from trai Polite and respectful staff easy to work with easy And quick loan process worked with my limited availability and even offered to pick me up from train station to get my new car thanks for your help More

by JJEJJ10 Verified Customer Verified Customer

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