William Barnes
William Barnes at Nissan of St. Augustine

William Barnes

General Manager

Nissan of St. Augustine

2755 US-1 South
St. Augustine, FL 32086

not yet
rated
38 Reviews

I have been in the auto industry for 35 years… I like to work and invest in the community as well as our staff. I have a hippie wife and 7 kids between us. I am socially active in the Rotary Club of St Augustine, The St Johns Chamber of Commerce, The Flagler Chamber of Commerce and The St Augustine Old Town Business Network International… I love this town!!!

not yet
rated

38 Reviews

Write a Review

Dealership Experience

6 yrs, 3 mos

Industry Experience

40 yrs, 11 mos

38 Reviews of William Barnes

November 27, 2023

Dealership Rating
Employee Rating

What a wonderful experience I had at Nissan St. Augustine and just have to share it. From the moment my grandson and I drove up, meeting and working with Walter Cooper, his knowledge and patience More

by Susan Wetherington
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Cortez , Walter Cooper

Nov 30, 2023

Nissan of St. Augustine responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

November 09, 2023

Dealership Rating
Employee Rating

Impeccable customer service. Bill, Layne and James were so patient and helpful. They did not pressure me or try to sell me something that I could not afford. I went in with More

by bcnanny65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clayton Fields, James Wright, Cynthia Benefield , Layne Parks

Nov 15, 2023

Nissan of St. Augustine responded

Bcnanny65, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of St. Augustine! Thank you so much again for your feedback! We hope you have a great day!

February 10, 2021

Dealership Rating
Employee Rating

Avoid this dealer. I had too many problems to list here. The first was the salesman said he would negotiate, but the sales manager walked over and said he would not. This happened twice on two cars. The More

by neveragain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 11, 2021

Nissan of St. Augustine responded

Niel, While we appreciate your feedback, we are very sorry to hear you feel this way about your time at Nissan of St. Augustine. Our staff strives to make all of our customers feel like a valued member at our dealership and we apologize if we did not achieve that for you. I want to personally apologize for any miscommunication regarding your license plate. If you have the time, please contact me directly to discuss this issue. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com

Feb 11, 2021

neveragain responded

Mr. Barnes: Why should I try to contact you directly? The number you gave isn’t your direct one. Your direct number is listed on your web site. I’ve called you four times over the past two months at the number you give and you haven’t answered. Turning this around, my experience shows you yourself don’t contact customers directly. On the day after my purchase from you, I received an e-mail from your business manager, but signed by you. I e-mailed you three times. Only once did you reply. And that was to direct others. I Cc’d you in an e-mail letting you know all issues were resolved. I didn’t hear from you or anyone else at your dealership saying something like “We are glad you, our customer, has gotten everything needed.” From my experience with Nissan of St. Augustine, I expect any contact to be useless to me. Therefore, I won’t waste my time by contacting you. Maybe you should look at the pattern of bad reviews across the internet to see that your responses don’t seem to help dissatisfied customers. Those reviews show me you and your employees repeat the tactics that garner bad remarks year after year.

Feb 24, 2021

Nissan of St. Augustine responded

Hi Neveragain, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (904) 794-9990.

Feb 25, 2021

neveragain responded

It’s difficult to believe you do not find this type of behavior acceptable. Reviews indicate you and your employees repeat practices that garner bad remarks year after year. You say you would like to get more details about this. You already have all the details. They are contained in the e-mails I have sent you, many of which you didn’t answer. I have previously reached out to you by phone. Only once in the past seven months did anyone, from the salesman to the general manager pick up. I see no reason to call you.

December 12, 2020

Dealership Rating
Employee Rating

We purchased a 2020 Nissan Rogue It was our first visit to this dealership and we were pleasantly surprised that it was entirely no pressure We got a great deal and Steve Maag and Clayton Fields gave us gr More

by thenry006
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clayton Fields , Steve Maag

Feb 01, 2021

Nissan of St. Augustine responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you so much again for your feedback! We hope you have a great day!

October 05, 2020

Dealership Rating
Employee Rating

Purchased a new murano, was "not" told at the time of purchase that the trunk was manual.....as a senior citizen this was not what i expected as it would be physically difficult for me........extremely d More

by peginger
Customer Service
Price
Recommend Dealer
No
Oct 06, 2020

Nissan of St. Augustine responded

We are sympathetic to your situation however; there was no expressed interest in an automatic lift gate at the time of your purchase. We did offer to trade to the next trim level with the automatic lift gate but there is an increase in the price. At this time all avenues to rectify this issue have been exhausted. We welcome the opportunity to assist you with any other matters. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com

September 02, 2020

Dealership Rating
Employee Rating

I've made a few reviews for Nissan of St.Augustine. But I needed to add more. My sales team that helped me purchase a 2020 Nissan Rogue went above and beyond themselves to make my experience a positive and More

by Schawntodd71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clayton Fields, Tim Wombolt

July 26, 2020

Dealership Rating
Employee Rating

We have been family for 8 yrs and it just keeps getting better. I feel very important and they make me feel very valued. Iove. Nissan of St. Augustine. More

by Ritabohon
Recommend Dealer
Yes
Jul 27, 2020

Nissan of St. Augustine responded

Ritabohon, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2020

Dealership Rating
Employee Rating

Marvin and Cynthia are the best, I was in and out in 30 min. Plus my car was washed, very efficient in time management thanks More

by BRYANWOLOSYN
Recommend Dealer
Yes
Jul 24, 2020

Nissan of St. Augustine responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2020

Dealership Rating
Employee Rating

James and Tim are excellent and helped me purchase my new 2020 Nissan Murano. Everyone we met and interacted with was helpful and we highly recommend this dealership! More

by DLEMMON09
Recommend Dealer
Yes

July 10, 2020

Dealership Rating
Employee Rating

Surprisingly easy to deal with. My salesman, Don and the manager, Will were professional and fair. I got a much better deal than I was getting at Coggin in Jax. I totally recommend St Aug Nissan. . More

by lovemyRogue
Recommend Dealer
Yes

Other Employees Tagged: Clayton Fields , Don - five stars

1
...

Dealership Inventory (373 Vehicles)

used 2019 Hyundai Santa Fe car, priced at $15,313
2019 Hyundai Santa Fe
used
Quartz White exterior
Automatic
Front-wheel Drive
used 2014 Acura MDX car, priced at $18,859
2014 Acura MDX
used
White Diamond Pearl exterior
Automatic
All-wheel Drive
used 2022 Nissan Rogue car, priced at $27,160
2022 Nissan Rogue
used
Boulder Gray Pearl exterior
CVT
Front-wheel Drive
used 2021 Chevrolet Suburban car, priced at $39,500
2021 Chevrolet Suburban
used
Black exterior
Automatic
Rear-wheel Drive
used 2019 Audi Q7 car, priced at $25,084
2019 Audi Q7
used
Florett Silver Metallic exterior
Automatic
All-wheel Drive
used 2021 Honda HR-V car, priced at $17,742
2021 Honda HR-V
used
Platinum White Pearl exterior
CVT
Front-wheel Drive