William Hevel | Page 64

Trusted Service Had a list of concerns and each one was addressed with patience. Good communication and all efforts made to keep me on schedule. Great Service. Had a list of concerns and each one was addressed with patience. Good communication and all efforts made to keep me on schedule. Great Service. More

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Exceeded Expectations On our way to St. Pete we had a problem with our 2008 Enclave. We were near Crown Buick. I called and had to leave a message. Bill Hevel called me bac On our way to St. Pete we had a problem with our 2008 Enclave. We were near Crown Buick. I called and had to leave a message. Bill Hevel called me back within 5 minutes. He told me to come right over. Bill greeted us and got the car right back. Brian Hartford analyzed the situation and had us back on the road in less than an hour. This was on Valentine's Saturday and my wife and I were still able to go have our day as planned. Great service. Great guys. Great experience. More

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Great service! Brought my Impala in for recall issue and oil change. My car was ready to go 30 minutes quicker than estimated. Bill was fantastic to deal with and th Brought my Impala in for recall issue and oil change. My car was ready to go 30 minutes quicker than estimated. Bill was fantastic to deal with and the servise was great. More

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No better place to go! As usual, Bill Hevel went above & beyond to get my issues resolved. Friendly & up front about what is what. Can't ask for more than that! As usual, Bill Hevel went above & beyond to get my issues resolved. Friendly & up front about what is what. Can't ask for more than that! More

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Quality Service! Willam Hevel really went out of his way to make sure I was satisfied. When i picked up my new car the was a defect in the A-Pillar, just didn't fit r Willam Hevel really went out of his way to make sure I was satisfied. When i picked up my new car the was a defect in the A-Pillar, just didn't fit right and I was very unhappy wity the way it looked. Not only did Bill realize that the part that was ordered was the wrong part, when the new part that he ordered came in, he installed it himself. No lines, no waiting, no appointment. He took good care of me. I am therefore very excited that he is my service advisor for as long as own my Buick, or for as long as he works there. Bill you're not allowed to leave for at least 5 years ;) Thank you! More

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Go to this dealership first! I bought a used Buick Verano a few weeks ago from a different dealership. Went back to that dealership twice as I had a concern about the way the car I bought a used Buick Verano a few weeks ago from a different dealership. Went back to that dealership twice as I had a concern about the way the car ran. I was not satisfied with their answer nor was more help offered to me. I called Crown Buick and spoke to Lora Calhoun. I told her I had not bought the Buick at her dealership, had not gotten satisfactory help from where I bought the car, and could Crown Buick possibly help me. She enthusiastically said yes, bring the car right in and she would tell Bill Hevel to be expecting me. He was most kind and patient listening to my concern about my Buick. Took me to Lora and to Mike Clark a sales consultant. Each of these 3 people immediately bent over backwards to be professional, kind and helpful to me; again, even though I had not bought my car there. Also, I dealt with Al Leo who took time to show me a Buick like I had when I expressed an interest in one I had seen on the internet, give me a carfax report, and spend time answering my questions. My problem was solved by all four of these people to my satisfaction! Even though Crown is farther from where I live, I will certainly take my car back there if and when it needs any service. Again, I was treated superbly and not rushed or brushed off. Sue P. More

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Grounded, Realistic and Understanding Customer Service Brought my 2012 Acadia in for an oil change, tire rotation and seatbelt recall (late) on Saturday. Bill was busy so he asked Abi to assist until he w Brought my 2012 Acadia in for an oil change, tire rotation and seatbelt recall (late) on Saturday. Bill was busy so he asked Abi to assist until he was free. Abi entered all of my info and concerns and I just mentioned I needed to be somewhere with my daughter in 1 1/2 hours would that be enough time and he said I have a loaner for you - no worries. That was my first wow because I have never had that offer at another dealership. Abi didn't hesitate to help me in a pinch. Awesome! So now I am in 2015 Acadia for the afternoon and I am literally getting in the car to go to the dealership and Bill calls and says keep the car until Monday, I am trying to get you the best price available on tires and I am not satisfied that we have addressed all of your concerns yet. Nice, no problem I will drive the new car! Monday morning comes Bill calls - good news/bad news - lays it all out, gives me the prices/options. Then we talk tires.....ugh hate buying tires.....he took the time to really talk to me about my options, his opinions and advice and asked that I call him on Tuesday with my decision on which tire was within my budget. He totally got that I live on a budget and only have what I have and worked with me on it. He was able to get me a great deal on my service in the shop and the tires and I am very grateful for his customer service, sincerity and understanding. Thank you Bill Hevel!!!!!!! More

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Excellent Serive Lisa in sales helped us purchase a new truck. The ease of buying with her was great! She knew we were on a time crunch, but still made a point to be v Lisa in sales helped us purchase a new truck. The ease of buying with her was great! She knew we were on a time crunch, but still made a point to be very thorough. Bill Hevel in the service department was top notch! We had recently moved to the area and you never know what to expect when you go to a new dealership. Completely stress free. The service they delivered was everything we had hoped for. They were so friendly, it made us feel like we were at home. More

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Going the extra mile. Came in for a recall. Found other issues & Bill was honest about what needed to be done. He took sincere care of me..Awesome guy! Came in for a recall. Found other issues & Bill was honest about what needed to be done. He took sincere care of me..Awesome guy! More

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Honest, thorough friendly service. Bill is very thorough, likeable and went the extra mile helping me out with a needed extra while I was there. I will come back for service again. Bill is very thorough, likeable and went the extra mile helping me out with a needed extra while I was there. I will come back for service again. More

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