William Karrels | Page 10

William did a great job showing us the different color options and very helpful working on getting the numbers to work. Jeff was very easy to work with and very accommodating options and very helpful working on getting the numbers to work. Jeff was very easy to work with and very accommodating More

by karg70 Verified Customer Verified Customer

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I got my car in July of 2025 and had issues with my sales representative William. William did not go out and show me the car, he did not go over any details about the car and he did not go on a test drive wi representative William. William did not go out and show me the car, he did not go over any details about the car and he did not go on a test drive with me. William paid attention to every other customer but not me. William also got mad and argued with me about the Manager agreeing to my terms on the price of the car. William kept saying they are not going to do it and that I was lying about agreeing to the $350/month. After we were done signing paperwork William told me that he took my car that I just signed paperwork on, to the gas station to fill up my tank. William said he got out of the car and than realized he did not have the keys and he left my new car at the gas station at the pump. He proceeded to have me get in a car with him to take me to the gas station to get my car. This weekend my car showed that it needed a oil change so I took it to VW for an oil change. VW told me about issues with the brake pads and rotors, battery and windshield wipers and told me to take the car back to Hyundai as I only had this car for 1.5 months and is under warranty. I did this and was told to come in on Tuesday and they will inspect and replace what neesds to be replaced. I did this and handed my keys over to William. I then proceeded to wait for 4 hours with no updates on my car. I did not know if any work was being done on my car or where my car was. After 4 hours I went over to the service center and they said they did not have my car. I called the number that was on a text received. They said that my car was done and has been done for awhile. I went to the front desk and saw that my car was in the parking lot. I am unaware of how long it was sitting there. I asked for the front desk to get William and a manager as I was pretty upset. The lady at the front desk called William and he told her to have me take a seat as my car was not ready. When she explained that my car was ready and shes looking at it he hung up on her. I had a manager come over who was very apologetic and explained that I should have gotten updates and apologized for Williams behavior. I explained that he was a jerk even when I got the car. The manager once again apologized and the only work done on my car was the wipers. He said he spoke with owner and gave me a GC and apologized again. I spent 4 hours in the waiting room for just my wipers to be replaced. Absolutely horrible. I will recommend the manager who assisted me and the girl at the front desk as they were truly helpful. But William I would not recommend to anyone and I wish to never work with him again. More

by EBurlins Verified Customer Verified Customer

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Our salesman, William Karrels was both personable and professional with my wife and me. We leased a new Tucson Hybrid and William spent an inordinate amount of time explaining the technologies to us sen professional with my wife and me. We leased a new Tucson Hybrid and William spent an inordinate amount of time explaining the technologies to us senior citizens. William has also made numerous follow-up calls after the sale to confirm we had no further questions. We give William the highest praise and a FIVE STAR+ rationing!! Thank you William.. More

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You are liars and cheaters. But Im more pissed at myself for allowing you to cheat me! But Im more pissed at myself for allowing you to cheat me! More

by MONKEY4733 Verified Customer Verified Customer

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A wonderful car buying experience. I would go back to Fort Myers to do business with this team. I would go back to Fort Myers to do business with this team. More

by walt8 Verified Customer Verified Customer

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William was very patient and worked with us on how we wanted to do things wanted to do things More

by billiejo45 Verified Customer Verified Customer

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William was wonderful to work with! Fair, kind & reasonable! I’d refer my friends to him Fair, kind & reasonable! I’d refer my friends to him More

by tamiholiday Verified Customer Verified Customer

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Nice friendly! Coffee and seating lounge were appreciated. Time for a new interiors designed to match the attractive new cars!! Coffee and seating lounge were appreciated. Time for a new interiors designed to match the attractive new cars!! More

by seacomarco Verified Customer Verified Customer

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2nd time within a year buying a car with William. Fast, Smooth experience. He makes it so easy to get things done. William stays on top of the process, ahead of things, and always keeps us updated. Fast, Smooth experience. He makes it so easy to get things done. William stays on top of the process, ahead of things, and always keeps us updated. Wonderful experience dealing with William when buying cars can be a hassle. More

by davegonczy Verified Customer Verified Customer

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We felt like William went above and beyond for us in finding the right vehicle. He was also able to get us a fair price that was affordable for us. We had a slight issue with only being given one key an finding the right vehicle. He was also able to get us a fair price that was affordable for us. We had a slight issue with only being given one key and the glovebox wouldn't shut all of the way so we came back and Alain Desangles was a huge help in getting that fixed for us as William was tending to another customer. More

by mysavior Verified Customer Verified Customer

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