William Middleton | Page 7
Service Manager
Heritage Subaru Owings Mills
9808 Reisterstown Road, Suite 1
Owings Mills, MD 21117
Dealership Experience
15 yrs, 3 mos
Languages Spoken
English
88 Reviews
Write a Review88 Reviews of William Middleton
March 21, 2018
Professional, timely and personal I had my 2008 Subaru's timing belt replaced last week. Bill Middleton saw to it that my car was scheduled and serviced in the time period he had prom I had my 2008 Subaru's timing belt replaced last week. Bill Middleton saw to it that my car was scheduled and serviced in the time period he had promised. Bill is always courteous and knowledgeable. The other employees I dealt with, particularly Ed (shuttle driver) , and the cashiers were equally pleasant. More
Other Employees Tagged: Ed Gasper
March 16, 2018
My experience has always been excellent & professional. I rate Heritages’ service as Excellent! I’m always greeted well & my service representative, Bill Middleton, greets me by my name. That is a rare. Th I rate Heritages’ service as Excellent! I’m always greeted well & my service representative, Bill Middleton, greets me by my name. That is a rare. That tells me that he takes pride in remembering his customers. He let’s me know in advance what services will be provided, how much it will cost, how long it will take & let’s me know the progress of the repairs. The auto mechanic are very proficient. I’ve never had to return my vehicle because the repairs weren’t completed properly. Keep up the great work! Linda More
March 14, 2018
Great dealer from a great car brand Dealership has been extremely courteous throughout the leasing and service process. During leasing, they were quick in discussing terms and the pros/c Dealership has been extremely courteous throughout the leasing and service process. During leasing, they were quick in discussing terms and the pros/cons. With service, the technicians have been patient and quick. No complaints here, they work constantly to provide an incredible experience. 10/10. More
Other Employees Tagged: Kevin Bindel
March 12, 2018
Great Service Bill was awesome to work with! Great service on the forester and will be returning as a customer. The service department is always attentive and see Bill was awesome to work with! Great service on the forester and will be returning as a customer. The service department is always attentive and seeks ways to help out.. More
March 09, 2018
Scott Staley is great Our car was a total loss and we needed a car quickly. My husband likes Subarus and was looking online. We had used this dealership before when we boug Our car was a total loss and we needed a car quickly. My husband likes Subarus and was looking online. We had used this dealership before when we bought our first Subaru and it was a great experience. He met with Scott Staley and the process was quick and painless and gods are new to us Outback. Rain and snow and sleet did not stop us from getting our Subaru. More
Other Employees Tagged: Scott Staley
March 08, 2018
Bill is the best I visited the dealer for services. Bill was responsive and willing to help. Wayne was the actual mechanic that worked on my car. I am happy with the w I visited the dealer for services. Bill was responsive and willing to help. Wayne was the actual mechanic that worked on my car. I am happy with the work and Bill's understanding of the issues explained for an accurate repair. More
March 08, 2018
Excellent service Advisor Bill ensures you leave the dealership feeling safe secure and completely satisfied with your service experience. Bill makes you feel like you are gett Bill ensures you leave the dealership feeling safe secure and completely satisfied with your service experience. Bill makes you feel like you are getting personalized concierge service. The good thing is there are no additional costs and has always been consistent and fully reproduceable. More
March 06, 2018
30K mike service I had a great experience at the service. I have no complaints and everything was handled in timely matter and with a high professionalism. Thank you I had a great experience at the service. I have no complaints and everything was handled in timely matter and with a high professionalism. Thank you More
March 03, 2018
122,000 miles service Bill Middleton provided clear and detailed explanations of the required services. The work was done within the estimated timeframe and was 63 cents un Bill Middleton provided clear and detailed explanations of the required services. The work was done within the estimated timeframe and was 63 cents under the cost estimate. More
February 16, 2018
Could not be nicer to work with! Subaru service department staff are friendly, knowledgeable, helpful, and very accommodating. I’ve never had a bad experience. I highly recommend this Subaru service department staff are friendly, knowledgeable, helpful, and very accommodating. I’ve never had a bad experience. I highly recommend thisdealership for sales and service. More

