William Middleton | Page 8

Great service at Heritage Subaru Owings Mills! Despite a raging snowstorm outside, Heritage Subaru in Owings Mills provided excellent, timely service for my Outback. Bill, my service rep, was extre Despite a raging snowstorm outside, Heritage Subaru in Owings Mills provided excellent, timely service for my Outback. Bill, my service rep, was extremely helpful and friendly. Heritage Subaru diagnosed a faulty power outlet (under warranty) and ordered the replacement part. Great visit! More

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Thank you Heritage Subaru in Owings Mills been servicing my vehicle since 2013. They’re OUTSTANDING when it comes to customer service. Bill Middleton give the Heritage Subaru in Owings Mills been servicing my vehicle since 2013. They’re OUTSTANDING when it comes to customer service. Bill Middleton give the customer personalized service. How they treat their customer separates them from the rest of the other dealerships including service. Thank you. 👍🏻👍🏻👍🏻👍🏻 More

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Buying my Subaru Outback and service experience Buying my Subaru Outback 2016 3.5 Ltd at Heritage 9808 Reisterstown Rd and overall experiences with them is awesome. Mr Harris and Milton made sure I Buying my Subaru Outback 2016 3.5 Ltd at Heritage 9808 Reisterstown Rd and overall experiences with them is awesome. Mr Harris and Milton made sure I got a great deal on my trade in and also gave me the best price on my Outback. I wanted the best, so it was abit pricey but for what i got I'm enjoying every minute of it. I also have to recommend Mr Middleton at Service Department for the great advice he gives on maintenance of my vehicle. Staffs are wonderful and very courteous..... Thanks again!!! Ms Barclay More

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10 Stars forMei Kei she is the Best Saleperson Ever! Hi my salesperson was Mei Kei Hong at Heritage Subaru Owings Mills, MD I first met Mei Kei several months ago, when I stopped in the dealership to Hi my salesperson was Mei Kei Hong at Heritage Subaru Owings Mills, MD I first met Mei Kei several months ago, when I stopped in the dealership to speak to the manager. I shared my experience (with the manager and Mei Kei) after recently being involved in an head on collision that totaled my 8 month old 2017 Outback Touring. I am blessed to be alive and am here to share with you that Subaru's are Extremly safe! I was'nt ready to buy a car that day. Mei Kei gave me her business card and said when your ready to give her a call. I knew I didn't want to buy another 2017 nor another touring but I did love and want all the features that it had. Mei Kei was very compassionate, knowledgeable, considerate and patient with me as we built and ordered my new 2018 Outback Mei Kei was readily available by telephone or email to answer any questions. Mei Kei's email signature block was personalized with her picture. Which I found to be a nice feature! Mei Kei kept me posted on the status of my new Outback from the production and shipment. As soon as my Outback arrived at Hertiage; Mei Kei surprised me with pictures (while it was still on the delivery truck) and emailed me immediately. What a great touch! When we arrived at the dealership, the Outback was parked out front with red balloons 🎈 🎀 and a big red ribbon - that's First Class!! We really appreciated Mei Kei's efforts for coordinating with everyone in expediting the final vehicle preparation and paperwork allowing the purchasing process to be completed smoothly and painless. Thank you Mei Kei! I love my new Outback💕 Mei Kei is very personal, friendly and an enthusiastic sales person who wears a sincere smile and her inner integrity that made purchasing a vehicle a joy. Mei Kei has won our trust and we plan on continuing our relationship with Mei Kei for many years to come. We highly recommend Mei Kei to anyone looking to purchase a new or used car! This is our 3rd Subaru Outback from Heritage! They really try to make you feel part of the Subaru family! We love all our Subies! D & T More

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Old School Customer Service- Appreciated! Buying a car can be a challenging process… releasing full trust to a dealership is not always easy, especially as a woman. I believe that I’ve found a Buying a car can be a challenging process… releasing full trust to a dealership is not always easy, especially as a woman. I believe that I’ve found a dealership that stands by their word. Challenges may come up with purchasing a car, but it’s not the challenges that we look to avoid because not every challenge is avoidable, but knowing that someone is there to stand behind their word to deliver excellent service no matter what may arise, is what we need as customers. Heritage has done this. They are practicing old school customer service, simply by delivering what they promised; great service. The GM, Shawn Davie is a true gem and invaluable to the company and dealership. I look forward to a long lasting relationship with this dealership as I look to buy a car for my daughter in the near future and to upgrade our family Subaru. Challenging start but ultimately very happy with my new/ used vehicle; very happy with the partnership of Heritage Subaru of Owings Mills. It’s great to find people who are passionate about what they do. Thank you. More

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Always a great experience at Heritage Subaru Owings Mills. Santos was great. This was my first time doing business with him. Not pushy, very nice, and great customer service. I was done in 2 hrs. I have been g Santos was great. This was my first time doing business with him. Not pushy, very nice, and great customer service. I was done in 2 hrs. I have been going there since 1995! Everyone is great. More

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Service Techs. Cant See Online Reservations? I was told that the technicians can't see the service reservations that are made online. I called yesterday and asked for service for a recall noti I was told that the technicians can't see the service reservations that are made online. I called yesterday and asked for service for a recall notice I'd received. I was told that I wouldn't be able to come until next week, because she wanted to maintain the integrity of the schedule. I checked online later and saw that there was some availability thinking maybe something opened up some time after my call. I stopped by today and was told by the person who's name was on my reservation confirmation that he can't see my reservation and can't see the online reservations that are made. He then told me that my part to fix the recall wasn't available and needed to be ordered, which I wish the lady had told me when I called. I asked when the part would be in and he said I could come by next Tuesday at the earliest. I told him since I was moving, I would just visit a dealership in my new state. He then said I could drop my car off this Friday to have the recall fixed. It was nice that he offered, but I was a little unsure how he was going to fix my car if the part wasn't in until next Tuesday. Location:Heritage Subaru Owings Mills Date of visit for confirmed online reservation: 12/6/16 12pm Service Contact person from confirmation email and in person visit: Bill Middleton More

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Good service Surprisingly, after 3 years I am still taking my Subaru to the dealership for service. That's how happy I am with the service department. I always g Surprisingly, after 3 years I am still taking my Subaru to the dealership for service. That's how happy I am with the service department. I always get an accurate estimate of the time it will take and how much it will cost. Bill Middleton (service advisor) is AWESOME! More

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Santos was extremely helpful, professional, and honest. Santos was extremely helpful, honest and professional throughout the entire car buying process. He made me believe he was more interested in making su Santos was extremely helpful, honest and professional throughout the entire car buying process. He made me believe he was more interested in making sure I got the car I wanted than just making a sale. He gave me his undivided attention with the purchase and I felt like he was going out of his way to make sure visas a satisfied and valued customer. More

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Completely satisfied! My experience could not have been better ! From my check in till the work was completed Bill Midddlton kept me lnformed and I was 100 per cent satisfi My experience could not have been better ! From my check in till the work was completed Bill Midddlton kept me lnformed and I was 100 per cent satisfied! More

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