William Montufar

What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes…I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn’t happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing—through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier’s check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn’t make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier’s check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don’t own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. More

Report | Print

They're very organized, efficient and communicate very well. They give good recommendations and helped answer all my inquiries. well. They give good recommendations and helped answer all my inquiries. More

by Jonathan Lovell Verified Customer Verified Customer

Report | Print

The dealerships guys were very kind and I enjoyed the process and being able to swing the bell after my purchase was fun! process and being able to swing the bell after my purchase was fun! More

by ALEXI11VICIC Verified Customer Verified Customer

Report | Print

Noticed problen made repairs. . diognostic said I needed a new catalitic converter It did not Once the intake was fixed problem was sloved. . diognostic said I needed a new catalitic converter It did not Once the intake was fixed problem was sloved. More

by warnest2 Verified Customer Verified Customer

Report | Print

Service at this facility is topnotch. Every time with anyone of their service menbers is excellent. Very communicative and informative. I have been servicing my car with them for five ye Every time with anyone of their service menbers is excellent. Very communicative and informative. I have been servicing my car with them for five years. More

by VJVANDERMEER Verified Customer Verified Customer

Report | Print

The best experience I’ve ever had thank you to Bell Honda for everything! I will definitely return. for everything! I will definitely return. More

by XAVIER_GRIGG3335 Verified Customer Verified Customer

Report | Print

Great pricing and friendly staff. Made buying a new car painless and fun. I recommend Brett he is very helpful. Made buying a new car painless and fun. I recommend Brett he is very helpful. More

by gmjorge1957 Verified Customer Verified Customer

Report | Print

Everyone is nice, knowledgeable and willing to help. There is a good variety of cars. There is a good variety of cars. More

by PJKARLSON1 Verified Customer Verified Customer

Report | Print

Everyone is friendly and helpful whenever I call to schedule an appointment. All service advisers keep me updated on when my vehicle will be ready for pickup. schedule an appointment. All service advisers keep me updated on when my vehicle will be ready for pickup. More

by KMAJCHER Verified Customer Verified Customer

Report | Print

Very good experience without a lot of drama. Still don’t care for the “negotiation” process though. Still don’t care for the “negotiation” process though. More

by colleenroyal1 Verified Customer Verified Customer

Report | Print