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William Oconnell
18 Reviews
Bill is committed to being one of the best in his profession. He is a quick study, understands customer service, and wants to be the person people turn to, when they need help with their vehicle. Bill is an avid paintballer, he enjoys the adrenalin rush of friendly competition, and hanging with friends. Please pay Bill a visit if you are in the neighborhood!
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18 Reviews of William Oconnell
January 14, 2026
My family and I live in Boston. We were driving from home to Crawford Notch for a holiday week when the transmission suddenly failed. We didn't know that yet, but we knew we couldn' We were driving from home to Crawford Notch for a holiday week when the transmission suddenly failed. We didn't know that yet, but we knew we couldn't keep going. We were about 100 miles from home and still about 80 miles from our destination, late in the afternoon 2 days before a holiday. Thankfully we were only about 4 miles from Belknap Subaru. I called the service department about 90 minutes before they closed, explained the situation, and the service advisor offered to have someone check out the car as long as we could get there in about 45 minutes. Well, AAA took much longer than that, so we had to wait until morning. We managed to get a ride to our destination and sure enough first thing the next morning, the day before a holiday, they checked it out and called me right away to tell me the problem. They sent photos and a description too. They offered us a loaner car -- of course another Outback -- and when I explained that we'd have to go back home to Boston and I wouldn't be able to come back for at least 6 days, the service advisor said not to worry, they had plenty of loaner cars, and I should come back whenever I could (once our car was fixed). They expected a bit of a delay with the holiday to get a new transmission shipped, saying it would take at least 7 or 8 days, but it was done in 6. I picked it up and it all seems good now. It was great to deal with such a pleasant service department during what could have been a terrible vacation. More
by Tigerdoc01
April 14, 2025
Great work every times ! Work needs to be done they explain and take pictures. Thanks Work needs to be done they explain and take pictures. Thanks More
by pat.wilson1795
Other Employees Tagged: Service Staff ., Michael Smith
February 18, 2025
The staff at Belknap Subaru is friendly, courteous and knowledgeable. I feel at ease bringing my car there for service. The waiting room is comfortable. I always look forward to seeing Mark's smiling face knowledgeable. I feel at ease bringing my car there for service. The waiting room is comfortable. I always look forward to seeing Mark's smiling face More
by flashosu69
Other Employees Tagged: Beth Gleason, Nate Barnett, Michael Morang, Michael Smith, Patty Jones
February 05, 2025
Belknap Subaru sales and service are everything you need in a dealership: knowledgeable, helpful, fair, and straightforward. I have been going there for the past decade, and I hope to go there for the next in a dealership: knowledgeable, helpful, fair, and straightforward. I have been going there for the past decade, and I hope to go there for the next decade as well. Keep up the excellent work--it is great to have a dependable dealership. More
by kimberly.donovan2013
Other Employees Tagged: Service Staff ., Eric Natal, Patty Jones
January 13, 2025
Service department is knowledgeable and personable. Waiting area and sales floor always clean and welcoming. Waiting area and sales floor always clean and welcoming. More
by Subifan
Other Employees Tagged: Service Staff .
January 13, 2025
One of the few dealerships I will go to. Good service and competitive prices plus I trust them. Up front prices. Good service and competitive prices plus I trust them. Up front prices. More
by WILLINH
Other Employees Tagged: Service Staff ., Beth Gleason , Tyler in service
October 14, 2024
A huge thank you to Mark Mallahan, General Manager, Bill O'Connell, Service Manager, and all involved in repairing our 2024 Forester. A very professional job was done replacing our leaking sunroof and roof O'Connell, Service Manager, and all involved in repairing our 2024 Forester. A very professional job was done replacing our leaking sunroof and roof liner. The vehicle was returned to us in outstanding condition. The detailing job and the shine on the finish and tires was incredible. Everyone went above and beyond on this one! Also, a big thanks to Mark for getting an auto dim rear view mirror with compass for us. It is very much appreciated and shows how much you and Belknap Subaru care for your customers. More
by BerryPatch
Other Employees Tagged: Service Staff . , Mark Mallahan
September 16, 2024
Always there to brighten my day…and make me feel safe! !!! I am ready for another Subaru!!! !!! I am ready for another Subaru!!! More
by DiNomeee
Other Employees Tagged: Service Staff ., Beth Gleason, Michael Morang, Michael Smith, Patty Jones
July 30, 2024
Belknap always goes above and beyond to ensure all your needs are met. They always put the customer first. needs are met. They always put the customer first. More
by Mike
Other Employees Tagged: Service Staff .
January 30, 2024
They have a great service and parts department! Very pleased with the customer service as well. Very pleased with the customer service as well. More
by Andrew
Other Employees Tagged: Service Staff .
