William Phan

Went in to buy a new Tacoma. Less than 24 hours later I noticed damage and rust on the roof of the truck. I reached out to Toyota about the damage with pictures. They wouldn't ta Less than 24 hours later I noticed damage and rust on the roof of the truck. I reached out to Toyota about the damage with pictures. They wouldn't take responsibility of the damage that's clearly older than the one day I owned the truck. They informed me that the security cameras didn't show the damage. After I requested some of the security camera stills they were looking at. They finally sent it to me. You can see the rust and damage as I was leaving the dealership and I pointed it out. They still said there's nothing they can do about it. My friends and family have been buying cars from this dealership for over 15 years. I'm going to make sure everyone I know doesn't buy from this dealership again. More

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Amazing dealership experience. Very knowledgeable and experienced. They took great care of me and will definitely go back for my next vehicle. Very knowledgeable and experienced. They took great care of me and will definitely go back for my next vehicle. More

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No pressure deal. William Phan was helpful. Daniel Kim was patience. Winser Carrasco was great. All made the deal went smooth. Only snag was it took almost 2 hou William Phan was helpful. Daniel Kim was patience. Winser Carrasco was great. All made the deal went smooth. Only snag was it took almost 2 hours to get the vehicle after all the doc was signed - More

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Ruben was a great salesman. He helped us with our purchase even when he had to stay two extra hours after the store had closed. He explained everything very clearly, was very pa He helped us with our purchase even when he had to stay two extra hours after the store had closed. He explained everything very clearly, was very patient, gave us all the best and available options to make this process and purchase as convenient and easiest for us, he was very informative and answered all of our questions and made sure we felt comfortable and valued the whole way through. I’m extremely satisfied with his service and with my new car! Thank you Ruben for being great at your job! More

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Jorge was the one who picked up my call when I made my first call to ask about a pre-owned Mirai that I saw on the Longo website. It was summer afternoon and he just went right out to check if the car I i first call to ask about a pre-owned Mirai that I saw on the Longo website. It was summer afternoon and he just went right out to check if the car I inquired would be eligible for a new HOV sticker or not. I was fortunate enough to find one that was eligible and Jorge was just super helpful and efficient throughout the verification and purchasing process. He was also knowledgeable and honest. He made sure everything was clear and made me feel secured and free to ask any kind of questions. Thank you so much, Jorge : ) More

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The dealership was clean, and the staff has excellent customer service. There’s cars to fit anyone’s needs. I will keep coming in the future. customer service. There’s cars to fit anyone’s needs. I will keep coming in the future. More

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Very professional and manager from used car William Phan was a big help to achieve the payments I wanted. My salesman Juan Maldonado was really professional and handled everything with ease. Thank you guys. was a big help to achieve the payments I wanted. My salesman Juan Maldonado was really professional and handled everything with ease. Thank you guys. I’m enjoying my new car! More

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Went to Longo to buy a used Sienna. Best car buying experience we've had. Worked with Brandon Cruz who was knowledgeable and trustworthy. We noticed the driver's side armrest was missing and he got us experience we've had. Worked with Brandon Cruz who was knowledgeable and trustworthy. We noticed the driver's side armrest was missing and he got us a new one! Would definitely buy from Longo again new or used. More

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BEST OF THE BEST Sergio has help me and my family with finding the perfect cars! He’s super attentive, patient and most importantly listens! I’m so grateful to him! As Sergio has help me and my family with finding the perfect cars! He’s super attentive, patient and most importantly listens! I’m so grateful to him! Ask for him, you won’t regret it! More

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New car vs New truck Mr.Brandon Cruz was so professional and pleasant he gave me so many choices 3 different Avalon’s and checked for addition tocoma’s to think about. I w Mr.Brandon Cruz was so professional and pleasant he gave me so many choices 3 different Avalon’s and checked for addition tocoma’s to think about. I went to Long Beach to look at a beautiful Tacoma and since I could not afford that one, I came back to Longo Toyota to purchase The beautiful Maroon Avalon. He talked to his manage William to see if he could get me a price I could afford. He did a great Job and was very Happy for his Service kind, considerate, professional and could keep a conversation! 😇👍 More

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