"Had my truck in for services and Hall Ford did their..."
Had my truck in for services and Hall Ford did their usual great job. I was met with a nice greeting and everything proceeded from there just fine. I waited a reasonable time in the waiting area and then was told my truck was done. I was provided with the bill but didn’t owe anything as they used my Hall points to cover the costs. What a deal! Thx Hall’s!!
Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
March 30, 2021
"Very happy with the service and car buying experience..."
Very happy with the service and car buying experience here at Hall Ford. Today visit was was for a routine service related. My service advisor listened to my issues and provided a solution right away. While I waited for my service to be completed, I went to my last sales representative and asked about upgrade opportunities. The team are always helpful.
Hello, we're happy you found our staff to be so supportive during your experience here at Hall Ford Lincoln Newport News. Thank you so much for choosing Hall Ford Lincoln Newport News as your first choice for service! Have a great day!
March 05, 2021
"William Rodgers is excellent. I would have went..."
William Rodgers is excellent. I would have went somewhere else if it were not for his great customer service. I also like the text chat feature It seems to work better than going through operators and leaving voicemails
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
March 04, 2021
"Received great service from Mr Rodgers. Appreciate the..."
Received great service from Mr Rodgers. Appreciate the time and effort. Provided me with all detailed information about my car. Good customer service and will bring my car back
Thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
January 13, 2021
"Poor mechanics. I brought my car in for an oil change and..."
Poor mechanics. I brought my car in for an oil change and the car was returned to me with the check engine light on. The check engine light was NOT on when the car was dropped off. This is very poor customer service. This is my second time having an issue at this location. If I could do zero stars, I would.
Lakeenya, thank you for reaching out to us. It’s our understanding that you’ve been in communication with our Service Manager, Jeff Dobson, regarding your vehicle concerns. After reviewing your concerns with our team and investigating the diagnostic trouble codes, we’ve found that the issue is common with Volkswagen and they have published a technical service bulletin for the needed repair. If we may be of any further assistance, please do not hesitate to contact Jeff directly at (757)989-5780. Thank you.
December 31, 2020
"Always professional and gets the job done right. I really..."
Always professional and gets the job done right. I really appreciated the sales associate today for getting me a discount with my reward points. Every little bit helps.
Hi Rick, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
December 22, 2020
"The service was great. However, I was quite apprehensive..."
The service was great. However, I was quite apprehensive with about half the people I saw wearing masks riding below their nose, both staff and customers.
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