William Sharpe | Page 3

Will was beyond amazing. There are no words for how patient, diligent, and thorough he was with me - even when I was unsure of what I wanted. I dread car shopping, and Will There are no words for how patient, diligent, and thorough he was with me - even when I was unsure of what I wanted. I dread car shopping, and Will made it easy - on top of getting a great deal. I wish everything was this easy! More

by Apec Verified Customer Verified Customer

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Great service, I am a new customer and feel very confident about all of my services needs confident about all of my services needs More

by JIMMY.KOONS Verified Customer Verified Customer

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Will was fantastic and incredibly knowledgeable. The experience was much better than I had expected. The experience was much better than I had expected. More

by marcalt13 Verified Customer Verified Customer

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First off, Will Sharpe was wonderful! ! This review is not a reflection of his service whatsoever. However, I cannot say that about the rest of his team. His manager, Anthony, was great to ! This review is not a reflection of his service whatsoever. However, I cannot say that about the rest of his team. His manager, Anthony, was great to speak with on the phone, but when we arrived for the vehicle he had very little time for us and was less than personable. The car was supposed to have four new tires, but only had two. They told us the heated seat in the front worked and had the lead service person come out to tell us he checked everything. It doesn't work and is getting fixed as we speak. They also forced us into buying spot insurance because our insurance agency was closed on a Saturday, even though, by law, we should have a grace period for us to provide them with proof of insurance. More

by bkolesar Verified Customer Verified Customer

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Will was extremely knowledgeable and a pleasure to work with. He went above and beyond to ensure we had a good experience and were happy with our purchase. with. He went above and beyond to ensure we had a good experience and were happy with our purchase. More

by LAURIERBRYAN Verified Customer Verified Customer

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Horrible Experience. On Jan 20th we bought a 74K truck from Cedar Knolls. Everything was fine when they were taking our money. They issued a temp NJ tag that expir On Jan 20th we bought a 74K truck from Cedar Knolls. Everything was fine when they were taking our money. They issued a temp NJ tag that expired on Feb 18th. On Feb 9th I began asking the dealership for info. I called PennDOT. They had no record of the truck registration being processed. Salesman Will Sharpe took my call that Fri. He stated he would call back w info. He never called back. Called again late in day Fri. He repeated that he would call when he gets info. Called Monday Feb 12th , Mr. Sharpe would not return my calls. I Called PennDot again. They had no record of registration transfer being processed. Feb 13th called again Asked for Sales Manager Leonard Clarke. He did not have the courtesy to get on the phone with me. He told the rep. that answered the phone that the registration would be in either today the 13th or tomorrow Feb 14th. I also asked for the general Manager Anthony Ciarlo . I was told he was not in. The registration did not arrive. Feb15th called PennDOT, they had no evidence of the registration being processed. Also called NJDMV they also had no evidence of anything being processed. I called several performance dealerships trying to reach a district or regional manager. Finally I reached a rep. who took my info. and stated she would look into it. Feb 15th at 3:55p.m. General Mgr. Anthony Ciarlo called me. Gave him info. He Stated this is the first time he was hearing of this issue. I Explained I could not drive the truck after the 18th because of the expired temp NJ tag. He stated he sent an email (an email?) to their licensing dept., he is awaiting a reply. Feb 16th I again called looking to speak with a regional district manager. No luck. I did receive a call from VP Steve on Feb 16th at 4:55p.m. I gave him all the info. and he stated he would contact me on Tuesday Feb 20th with an update. He did state that the paperwork was just sent out on 2/15/24. That is 26 days after the purchase of the truck. (really?). Feb 20th. VP Steve never called as promised. I did receive a call from a rep. mid afternoon that they had just received the registration. I asked that she overnight mail it to me since I currently could not drive the truck since Feb 18th. She stated she would. I received a call from GM Anthony Ciarlo, late that afternoon, asking if I received a call about the registration. I told him I did and again explained my frustration with the complete and total lack of customer service by his dealership and everyone involved. I did not receive the registration until Friday late afternoon Feb 23rd. I was not able to drive the 74K truck I purchased on Jan 20th for 5 days. Unbelievable! The service after the sale provided by this dealership, at all levels was abhorent. More

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Most satisfied with dealership. Would definitely use them again, and recommend them to others for GMC or Buick Would definitely use them again, and recommend them to others for GMC or Buick More

by JOEROSA2 Verified Customer Verified Customer

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Will was awesome, not pushy at all and was able to work with me on my payment goals. He went above and beyond getting me the best possible sale. with me on my payment goals. He went above and beyond getting me the best possible sale. More

by John Kowalchuk Verified Customer Verified Customer

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William was excellent! He was knowledgeable and calm. He was not at all pushy. It was a relief to be in relaxed atmosphere. He was knowledgeable and calm. He was not at all pushy. It was a relief to be in relaxed atmosphere. More

by danielandretti46 Verified Customer Verified Customer

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I had a wonderful experience at Performance Buick. Will Sharpe, my salesman was professional and courteous an always was there when I had any questions. I would highly recommend this dealership to m Will Sharpe, my salesman was professional and courteous an always was there when I had any questions. I would highly recommend this dealership to my firends and family. Best, Stephanie Lyden More

by SLYDEN Verified Customer Verified Customer

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