Willie Brown | Page 33

Through I check all greats it didn't start out that way. You see I had two cars and only one driver; me,so therefore I needed to make some decisions has to trade-ins or a sell of the 2nd car. Considering a You see I had two cars and only one driver; me,so therefore I needed to make some decisions has to trade-ins or a sell of the 2nd car. Considering a trade-in I stopped into Chrysler of Lake Norman and after sometime was put into a Jeep 4x4 Limited which looked and smelled good. Coaxed into a test drive just put more spice on the cake and the next thing I knew I was driving out in my NEW 4x4 Jeep Hemmi Limited. Great with smiles at this point. Now this is where "customer service" comes in; you see a red light went on on the dashboard and the ability to drive and steer become in-effective. I returned the next day to the dealership with the second car(a 2010 Kia Soul)of the two car trade-in telling a salesman by the name of Mark what had occur and YES I was a bit stressed out by this time with all the stop and go driving I had to do on the return. "Not to worry", I was told by a service manager, "sometimes these things happen and it probably just needed a computer adjustment". Okay, I calmed myself to see how this would all play out until I was told by the same service manager "no a part had to be replaced and he had put an order in for the new one." Now sir(s),here's where I lost it. Refusing to hear anything about replacing a put on a "new" $45,000.00 plus truck and rage taking place on the spot, in the dealership, Mr. Willie Brown III made a move for the Manager. Jack Salzman,a man of integrity,hearing my plight said he would make some calls and see how he could rectify the situation making it right for me. After sometime he returned and told me of the new deal he would make,it would take a couple of days to a week for the replacement to come in from the manufactorer and until that time he would put me in a loaner's the some make as I was getting. Yes the initial purchasing of this Jeep was not pleasant BUT here's where "customer service","friendliness","customer satisfcation" all that comes in play. Mr. Brown III making that move to his manager Mr. Salzman making that move of satisfaction and reacting on the "the customer is always right" theory, which is the time I came from, changeed everything. BUT, that's still not what makes these two people and this dealership exceptional to me, it's the thereafter. You see later after all the fire had worn out of me and I was re-read my papers (the contract)in there in BOLD lettering is the claus of the dealership's NOT BEING RESPONSIBLE for mechcanial failures (which I still think is wrong today), however Mr.Salzman as I said before "being a man of intergrity" looked beyond that claus, heard my plight and WORKED to SATISFY HIS CUSTOMER; AND THAT'S WHAT MAKES THEM GREAT!!. What makes them even greater is upon my 3000 mile oil change I was recognized but not in a bad way in a GOOD way. Mr Willie Brown heard I was in and came to greet me. We talked and laughed about it again he offered his services in anyway, letting me know he aimed to please. While waiting for service Mr.Salzman showed up with Ms. Amanda (forgive me for not remembering her last name) greeting and questioning if I needed anything and how I liked my new Jeep and it's performance. I tell you I felt like royality. I believe I have a car family and I know that sometimes in families there are problems BUT I know if there are Mr. Willie Brown Jr.III and the Manager Mr Jack Salzman of Lake Norman Chrysler will work to fix it which brings them to GREAT customer service, quality of work, friendliness and an overall good experience. More

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I have purchased 7 new cars here and they have never disapointed me. I recently purchased a 2010 Journey for my wife and service was great. From Willie to the Owner Jack, everyone made sure we were happ disapointed me. I recently purchased a 2010 Journey for my wife and service was great. From Willie to the Owner Jack, everyone made sure we were happy and received the best deal we could. I would recomend this dealership to anyone. More

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I have been a customer of Lake Norman Chrysler Jeep Dodge for a number of years. My experiences have been good across the board. I've dealt with both the sales and service departments on a regular basis. for a number of years. My experiences have been good across the board. I've dealt with both the sales and service departments on a regular basis. They are very attentive to my needs. I choose to do business with this dealership because they are reliable and very community oriented. More

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Hi...My husband and I have bought a previous vehicle from your dealership...we were very pleased then, so we figured we were in the market for a jeep, so we came to your dealership again. Our salesman, Willi your dealership...we were very pleased then, so we figured we were in the market for a jeep, so we came to your dealership again. Our salesman, Willie Lee Brown was sooo helpful, knowledgeable & just down right pleasant to deal with. Also, we cannot give enough praise to your Finance Manager, Amanda Schrider...she is simply the best to work with! She goes above & beyond helping in any way she can. She is sooo extremely nice that she is a big reason why we came back to your dealership! She is an asset to your company, that is for sure! So, any way, we just wanted to thank you once again for tremendous customer service, not to mention a great vehicle!! We look forward to dealing with you for many years to come!! Sue & Galen Purpura More

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