Willie Reyes | Page 2

On time service without hassle. Kyle at South Bay provided me a good service. He called me right away as soon as my car's service was completed. Thanks for great service. Kyle at South Bay provided me a good service. He called me right away as soon as my car's service was completed. Thanks for great service. More

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Professional caring service. Took my automobile in for service, Willie was concern about the cars performance and he listened to my concerns to make sure he heard what I told him, Took my automobile in for service, Willie was concern about the cars performance and he listened to my concerns to make sure he heard what I told him, and was able to get all that I needed taken care of. Very professional and caring service More

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Recall service done on my 335i BMW complex before lunch. I dropped car off first thing in the morning @ 7am then got call to pick up just before my lunch time. Perfect timing! Staff seemed very friendly and I dropped car off first thing in the morning @ 7am then got call to pick up just before my lunch time. Perfect timing! Staff seemed very friendly and hospitable. More

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Best Customer Service First off I'm from Northern California and was driving over 450 miles during the night to the LA area because my mother was in the ICU after emergency First off I'm from Northern California and was driving over 450 miles during the night to the LA area because my mother was in the ICU after emergency surgery. 1/2 way through my drive something fell off a big rig and shattered my sunroof. Not only was it frightening, but now I had to get my sunroof replaced while trying to get to my mother. As soon as South Bay BMW opened, I called in desperation because I needed help asap as to what do I do. South Bay assured me they could fix my car and to drive straight to them. They promised to take care of me and my car, and get me a loaner so I could get to my mother. Willie even noticed I would need an oil service soon and asked I'd like that done as well. I was very impressed with his attentiveness to detail and empathy regarding my situation. If I lived in the area, South Bay would be the only place for me! More

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Excellent Friendly Service At South Bay BMW When I noticed my 7 series air conditioning wasn't keeping me cool on Wednesday during the heat wave, I called South Bay BMW immediately from the road When I noticed my 7 series air conditioning wasn't keeping me cool on Wednesday during the heat wave, I called South Bay BMW immediately from the road. The friendly staff got me the perfect service time with my favorite advisor Willie who got me a loaner from Enterprise whose staff was equally on their game. Willie got my 7 back in the same pristine condition it arrived in the next day with the air conditioning back just where it should be! This is BMW top of the line service! They couldn't be more helpful or friendly. More

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Good customer service Willie and Armando made sure to get me a ride by Uber back to my location while my car was being serviced. And that was helpful. Willie and Armando made sure to get me a ride by Uber back to my location while my car was being serviced. And that was helpful. More

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Great Service Replaced my glove box (no Charge). Replaced tail gate actuator. Total cost $50 with Extended Service Contract). Covered Rental car as well. Great Serv Replaced my glove box (no Charge). Replaced tail gate actuator. Total cost $50 with Extended Service Contract). Covered Rental car as well. Great Service. Thank you. More

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Service Great service and fast to drop off and to pick up. Always have a great experience and feel like the service personnel take their time to listen and Great service and fast to drop off and to pick up. Always have a great experience and feel like the service personnel take their time to listen and help. More

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Oil leak rectified I was alerted to a "sweaty" area around the engine oil pan when I had my 2014 BMW 428i CPO inspected prior to running it at speed. The problem was a l I was alerted to a "sweaty" area around the engine oil pan when I had my 2014 BMW 428i CPO inspected prior to running it at speed. The problem was a leaking oil drain plug. The South Bay BMW technician noted that the car at been serviced there only 4000 miles ago. The leak was repaired I believe by replacing the oil drain plug and any washers. The $50 "copay" for the service was waived and i paid nothing. More

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Ask for Willie in Service! Willie took over as my service care manager and provided stellar customer service. For that alone i will buy my next car from here again. Thanks Big W Willie took over as my service care manager and provided stellar customer service. For that alone i will buy my next car from here again. Thanks Big Will your the man!! More

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