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Willie Reyes
48 Reviews
48 Reviews of Willie Reyes
June 18, 2018
VIP service at South Bay The service department (willie and George) is great! They always take great care of me and accomodate my busy schedule with a loaner vehicle. Five sta The service department (willie and George) is great! They always take great care of me and accomodate my busy schedule with a loaner vehicle. Five stars for South Bay BMW! Tamara More
by Tamaramattox1
May 23, 2018
Willie was great. He helped me get in and get out. Was considerate of my time. Can't ask for much more. Great first experience. Definitely will be back. He helped me get in and get out. Was considerate of my time. Can't ask for much more. Great first experience. Definitely will be back. More
by walkerfreida
May 23, 2018
Excellent Service Willy Reyes is an excellent service technician. He is always cordial and punctual. He is very good at calling to keep me informed about my vehicle. Willy Reyes is an excellent service technician. He is always cordial and punctual. He is very good at calling to keep me informed about my vehicle. My vehicle was delivered in the promised time. Car rental service was available. More
by Rva
May 19, 2018
Excellent customer service Took my car in for service. Willie was my service advisor. He was so courteous, informative and expeditious. I really appreciated his excellent custom Took my car in for service. Willie was my service advisor. He was so courteous, informative and expeditious. I really appreciated his excellent customer service skills, which goes a long way with customers. We expect to be treated as valuable customers, not just standard consumers on a assembly line( get them in and out). In addition ,this location is very clean. Also my loaner experience was much better this time, as last time I waited over 45 minutes to get a car, which had been unheard of under the previous owners. I was starting to wonder had the service declined due to new ownership. Willie showed me it hadn't. Great experience. Thanks Willie!!!! More
by Momamg13
May 08, 2018
Perfect experience as always. I opted to go to Del Amo Mall rather than wait and the dealer had an Uber take me at their expense. My car was ready in under an hour and when I pick I opted to go to Del Amo Mall rather than wait and the dealer had an Uber take me at their expense. My car was ready in under an hour and when I picked it up it was spotlessly cleaned. Perfect experience as always. More
by tb
May 03, 2018
Excellent service I brought my car in for possible A/C issues and was taken care of by associate Willy Reyes. He was clear and concise in his communication and was hon I brought my car in for possible A/C issues and was taken care of by associate Willy Reyes. He was clear and concise in his communication and was honest and professional in his explanation of the problem with the car. I did not worry about the integrity of the service because Willy was confident the source of the problem would be identified and corrected. I was able to understand when he contacted me with the solution and I acquired my car without a question or doubt. The experience was exemplary. More
by martha55
April 30, 2018
Great Service. Great service car returned cleaned and washed, No problems encountered after the service. Would highly recommend having car serviced at this dealershi Great service car returned cleaned and washed, No problems encountered after the service. Would highly recommend having car serviced at this dealership. Friendly Knowledgeable customer service More
by rbarthur
Other Employees Tagged: Essie Doroodian, Vahag Oganesyan
March 21, 2018
Follow up quick appt I texted Willi about a problem from previous appt, he told me to come in, set me up with loaner car, and got me out right away, had my car ready befor I texted Willi about a problem from previous appt, he told me to come in, set me up with loaner car, and got me out right away, had my car ready before the sun came down. More
by George Cho
March 17, 2018
Honest and helpful This dealership is one of my favorite place. Besides the nice lounge area, they have mini cafe where you can sit and wait for your service to be done. This dealership is one of my favorite place. Besides the nice lounge area, they have mini cafe where you can sit and wait for your service to be done. I do have a great service experience with them since 2012. Mostly everyone here are friendly and very helpful. Access to loaner car is also provided which makes life go easier and less stressful. Thank you, Mr. Willie Reyes for being true and very helpful to me. You’re the best! More
by kimmie81
Other Employees Tagged: And the reason why I placed 4 Star (instead of 5) due to my recent difficult encounter with Josh West. He was not helpful and my expectations were crashed down. He made me tear up when I left the dealership this morning, 03/17/18.
March 03, 2018
Turn signal repair. Wille scheduled me with a very competent technician who completed my 2001, 325 turn signal repair in minimal wait time. Regards, LtColonel J. Austin, Wille scheduled me with a very competent technician who completed my 2001, 325 turn signal repair in minimal wait time. Regards, LtColonel J. Austin, MS, USC School of Engineering More
by ColonelJim
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