I really really had a bad experience every time I go to
this dealer. Staffing is Not helpful. Plus, it seems like they do not know what they’re doing. I had a tinted window appointment on Dec. 29th, 2023.
this dealer. Staffing is Not helpful. Plus, it seems like they do not know what they’re doing. I had a tinted window appointment on Dec. 29th, 2023. They did not know they had a tinted person on duty and they were sending me away. After being at the dealer for 1 hour they asked me to reschedule this appointment, but before I left, I asked to please, at least, get me a car wash since I was coming from Miami and I had already lost my day of work. It was trying to get me a car wash when they found out they did have a tinted person! Even more, they were only able to do the back windshield after I got there at 11:17 and out at 16:44. I really feel bad for Mr. Buzz Braman, writing this matter, because he was the only reason I bought my vehicle there and he was very kind in asking to go there and will give me the best deal; for which he Did! But I won’t buy any other vehicle there again after this bad, if not terrible, experiences I have had. I hope someone forward this article or let him know what’s going on here at the dealer.
Greetings and gratitude to Mr. Buzz B.
And a Happy New Year to every one!!
V/R,
Nurse
M.G
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by ANGELCUTIE2009
Verified Customer
Verified Customer
Service Price Transparency
Jan 05, 2024 -
Braman Honda of Palm Beach responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Walter Salvatierra
Fixed Ops Director
561.621.7380
walters@bramanhondapb.com
Jan 05, 2024 -
ANGELCUTIE2009 responded
Good morning Mr. Salvatierra,
I will be more than happy to provide you with more information and if you are unable to obtain my contact information from the date and time of my appointment, please let me know, because I believe that if I send you my contact information through this channel you will not be the only one that will receive it. My appointment date was, as I mentioned before, December 29th, 2023 at 11:00 for the Service Department and was to have my tinted windows replaced due to damage over the years since they were installed when I purchased my vehicle there, at the WPB Dealer.
V/R,
Nurse
M.G.
Jan 05, 2024 -
Braman Honda of Palm Beach responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Walter Salvatierra
Fixed Ops Director
561.621.7380
walters@bramanhondapb.com
Jan 05, 2024 -
ANGELCUTIE2009 responded
Good morning Mr. Salvatierra,
I will be more than happy to provide you with more information and if you are unable to obtain my contact information from the date and time of my appointment, please let me know, because I believe that if I send you my contact information through this channel you will not be the only one that will receive it. My appointment date was, as I mentioned before, December 29th, 2023 at 11:00 for the Service Department and was to have my tinted windows replaced due to damage over the years since they were installed when I purchased my vehicle there, at the WPB Dealer.
V/R,
Nurse
M.G.
Excellent service.
Walid is excellent sales person. Perfect explaining everything.I will refer Walid to my friengs
Walid is excellent sales person. Perfect explaining everything.I will refer Walid to my friengs
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by CHBJC
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2024 -
Braman Honda of Palm Beach responded
Thank you for your business and this review. We're happy to hear Walid was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Walter Salvatierra
Fixed Ops Director
561.621.7380
walters@bramanhondapb.com
Services excellent gentleman I work with was great and
everything went extremely well. Thank you.
everything went extremely well. Thank you.
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by SEARACKET
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alex Bueso, Vito Fabbro
Dec 31, 2023 -
Braman Honda of Palm Beach responded
Thanks for sharing your thoughts about your experience with Braman Honda of Palm Beach. We appreciate your business and hope to see you again soon!
Walter Salvatierra
Fixed Ops Director
561.621.7380
walters@bramanhondapb.com
Always very professional and great Customer Service.
They received my car as soon as I got there. My advisor explained the service that my car needs in a easy way to understand.
They received my car as soon as I got there. My advisor explained the service that my car needs in a easy way to understand.
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by MILLIEDIAZ
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alex Bueso, Vito Fabbro
Nov 24, 2023 -
Braman Honda of Palm Beach responded
It's great to hear that we were able to help you out, Millie. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Braman Honda of Palm Beach!
Walter Salvatierra
Fixed Ops Director
561.621.7380
walters@bramanhondapb.com
Yes.
Like any place. always trying to push something I don't need. Otherwise, fine.
Like any place. always trying to push something I don't need. Otherwise, fine.
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by bawb57
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
Braman Honda of Palm Beach responded
Thank you for your review. We appreciate your business and hope to see you again here at Braman Honda of Palm Beach.
Walter Salvatierra
Fixed Ops Director
561.621.7380
walters@bramanhondapb.com
Nov 22, 2023 -
bawb57 responded
Thank you
Jasmine was professional, polite, serviced with a smile
and my car was finished on time as promised. I will be back again! Thank you!
and my car was finished on time as promised. I will be back again! Thank you!
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by MAUREEN.A.ALBA
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2023 -
Braman Honda of Palm Beach responded
Thank you for taking the time to share your thoughts on working with our team, Maureen. We're glad to hear we delivered such a great experience!
Walter Salvatierra
Fixed Ops Director
561.621.7380
walters@bramanhondapb.com
A terrific dealer doing a wonderful job on a great
product!!! My experience could not have been better.
product!!! My experience could not have been better.
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by HONDANUTBEN
Verified Customer
Verified Customer
Service Price Transparency
Sep 20, 2023 -
Braman Honda of Palm Beach responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman Honda of Palm Beach.
Walter Salvatierra
Fixed Ops Director
561.621.7380
walters@bramanhondapb.com
Sep 21, 2023 -
HONDANUTBEN responded
I will always use you as my dealer and I will tell everyone who asks!
Vada customer service expertise was helpful and
excellent. Appointment time was honored Vada went above and beyond..
excellent. Appointment time was honored Vada went above and beyond..
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by amayasephorah1
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2023 -
Braman Honda of Palm Beach responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vada met your expectations. Thank you for choosing Braman Honda of Palm Beach, we look forward to having you as a valued customer for many years to come!
Walter Salvatierra
Fixed Ops Director
561.621.7380
walters@bramanhondapb.com
The service was great and quick I definitely recommended
everyone to get service from Honda at Lake worth Road.
everyone to get service from Honda at Lake worth Road.
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by desmoul63
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2023 -
Braman Honda of Palm Beach responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Walter Salvatierra
Fixed Ops Director
561.621.7380
walters@bramanhondapb.com
I scheduled the appointment online which worked very
well. Victor met me and listened to my concerns. He is very polite and professional. The video of my car was also very helpful. Victor apprised me of
well. Victor met me and listened to my concerns. He is very polite and professional. The video of my car was also very helpful. Victor apprised me of the wait time and findings.
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by COGAN12
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2023 -
Braman Honda of Palm Beach responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Victor delivered such a great experience!
Walter Salvatierra
Fixed Ops Director
561.621.7380
walters@bramanhondapb.com