YURI GUMENIUC | Page 5

Great Experience. Bruce Smith is always excellent in a no pressure/ buyer's best interest approach! Would have like a larger selection of colors available, but am really happy with ruby pearl. pressure/ buyer's best interest approach! Would have like a larger selection of colors available, but am really happy with ruby pearl. More

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Went in to buy a new vehicle. Worst buying experience. We knew what vehicle we wanted and drove three and finally settled on one. That process took 1.5 hours. Sales guy would say he was going to go get We knew what vehicle we wanted and drove three and finally settled on one. That process took 1.5 hours. Sales guy would say he was going to go get the key and bring a car up, 15 to 20 minutes later he would do so. The car we wanted was now not available for another hour as they had to update the software? So we start the process of agreeing on a price. The xx of negotiating with this guy was so xxxxx slow. He would say I need to go to my manager and then disappear for 15-20 minutes. When we were all said and done they agreed to the price we were willing to pay at the very beginning but they took an hour to go back and forth. We kept saying this is all were are going to pay etc. Next 1.5 hours was trying to get the finance dept to complete the paper work. The manager kept telling us he was working on it when in reality he was not. We could see his office and he was not in the office. So after 5 1/2 hours were done. The sales person never walked through the features of the car as he had already moved onto some other sucker. Never again will I buy another vehicle from Luther. More

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I was very impressed with this dealership! They were very welcoming and knowledgeable about the van I was looking at. While they did not have the one I wanted in stock, they were able to get it for me from a welcoming and knowledgeable about the van I was looking at. While they did not have the one I wanted in stock, they were able to get it for me from a sister store of theirs. They streamlined the final sales process so I was in and out of there as quickly as possible. Our salesman, David Thor, did an exceptional job working with us to ensure we had everything we needed! I highly recommend this dealership and David! More

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The sales staff was courteous and knowledgeable. I highly recommend purchasing either a new or used car there. The building was clean and safe. A great selection of autos. recommend purchasing either a new or used car there. The building was clean and safe. A great selection of autos. More

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The whole buying experience was awesome from hello to goodbye! Highly recommend Brookdale Toyota over the competition. The whole team is such a breathe of fresh air goodbye! Highly recommend Brookdale Toyota over the competition. The whole team is such a breathe of fresh air More

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Great customer service! Not pushy at all and they worked with me so I could get an awesome, new (to me) car! Very happy overall :) Ps: I recommend working with Lee; he was friendly, reasonable, and helpful. with me so I could get an awesome, new (to me) car! Very happy overall :) Ps: I recommend working with Lee; he was friendly, reasonable, and helpful. More

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Great Sales Experience Terrific buying experience. Linch Her, the sales person I worked with, is a true perfessional. No games, no pressure. I normally dread the car buyi Terrific buying experience. Linch Her, the sales person I worked with, is a true perfessional. No games, no pressure. I normally dread the car buying process. Linch made it easy. More

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Great experience, would recommend I had a great experience at the dealership. The Salesman, Toua, was very knowledgeable about the vehicle and very helpful with the process. Very happy I had a great experience at the dealership. The Salesman, Toua, was very knowledgeable about the vehicle and very helpful with the process. Very happy with the vehicle. More

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Puchased a 2020 Rav 4 Off Road My salesman was Nich Warhol & he made my experience very pleasant. He was knowledgeable, patient & courteous & professional. I purchased my last My salesman was Nich Warhol & he made my experience very pleasant. He was knowledgeable, patient & courteous & professional. I purchased my last new vehicle (Rav 4) in 2013 & am very pleased with the dealership. More

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Drove 5 hours, was happy I did David Thor, and Ben in the Internet Department helped me buy a truck I was searching the Midwest for a while and they got me a great lease deal. Drove David Thor, and Ben in the Internet Department helped me buy a truck I was searching the Midwest for a while and they got me a great lease deal. Drove from Milwaukee and they were ready and was happy with the overall experience. The parts/accessory prices were quite high versus whats online Toyota's pricing, but sales was great. Thanks guys! -Jason More

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