Yankiel Vilches
Yankiel Vilches at Wayne Akers Ford

Yankiel Vilches | Page 8

Service Advisor

Wayne Akers Ford

2010 10th Avenue North
Lake Worth, FL 33461

Contact Me
4.6
365 Reviews

Dealership Experience

3 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.6

365 Reviews

Write a Review

365 Reviews of Yankiel Vilches

June 21, 2025

Dealership Rating
Employee Rating

Great customer service and very professional. The staff was very professional and approachable. They was greatings very well every customer that come to the place and serve them as instructed by. More

by ROSEMOREAU7465
Recommend Dealer
Yes

Other Employees Tagged: Yankiel Vilches

June 20, 2025

Dealership Rating
Employee Rating

Service is nice experience, however charge to use credit card should not be. Thank you More

by Mlwillia@lewiscenterpbc.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 19, 2025

Dealership Rating
Employee Rating

Muy buen servisio exelente gracias por ayudara me me alegro que Se an Respo usabl More

by Blanca perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: YANKIEL VILCHES

June 17, 2025

Dealership Rating
Employee Rating

Great experience , everyone was very friendly and accommodating. I rented a car and that experience went well also! I will come back! More

by STACKERP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danielle Mcdiarmid

Jun 18, 2025

Wayne Akers Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 16, 2025

Dealership Rating
Employee Rating

YANKIEL addressed all concerns I brought up during this visit and was thorough in explaining everything that was done. More

by DURRETT0205
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 15, 2025

Dealership Rating
Employee Rating

Over priced labor and parts. Incorrect diagnosis which led to Ford having my truck for over 3 week. after they said they fixed it and test drove it to say it didn't have issue bu More

by Do better
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 18, 2025

Wayne Akers Ford responded

We appreciate the anonymity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@wayneakers.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 14, 2025

Dealership Rating
Employee Rating

Yankiel the best service associate, overall this place is a 10 out of 10. I definitely recommend it. More

by MARIOGOMEZ16015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 12, 2025

Dealership Rating
Employee Rating

They either lie or they’re flat out incompetent. They said cutting a speaker wire voids your warranty. They wanted almost $3500 for a repair that dealer took care of for pennies. Their repair soluti More

by Solosier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Willoughby

June 11, 2025

Dealership Rating
Employee Rating

Great Experience. Took my vehicle for a service issue and they were able to fix it quickly. More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Wayne Akers Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 07, 2025

Dealership Rating
Employee Rating

Reported tires as repairable to my warranty company when I was told they were cracked / aged out / had to be replaced by my service advisor; long story short, I was denied reimbursement because of the false More

by Paperlover86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 11, 2025

Wayne Akers Ford responded

Thank you for bringing this to our attention, Jose. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Jun 11, 2025

Paperlover86 responded

Jose Borro 239-961-2583 Jborrojr@me.com Nature of my concerns are outlined in my original review; “Reported tires as repairable to my warranty company when I was told they were cracked / aged out / had to be replaced by my service advisor; long story short, I was denied reimbursement because of the false information provided. On top of that, the tires were mounted horribly and way out of balance, went back once to rebalance and they still have vibrations. Not happy.”

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