"No Pressure Sales"
I was very pleased with my experience purchasing my Outback from Austin Subaru. We were connected to Edwin Martinez who is excellent! He made test drive very informative and when our choice of color was not available at the dealership within two days had a car available. Edwin is very knowledgeable and personable. After the sale the rest of the sales team worked to make our experience as positive as possible. Their approach was to make sure we made choices which would add value to our purchase and they were successful.
From the time I walked in the door I could not have asked for a better car buying experience. Keenan was very professional and well versed in the Subaru line and answered every question I had. I ended up leasing two cars. All support staff was supportive and the best of all they spoke highly of each other. They all mentioned Austin Subaru’s desire to give back to the community which was a big factor for me as I am a leader of a local nonprofit. I would highly recommend Austin Subaru and if available ask for Keenan.
"Great Purchase Experience"
Lati Bouraima and everyone we dealt with at Austin Subaru was so helpful in making this an excellent purchase experience. We test drove the Forester and the Crosstrek and Lati did a very good job pointing out the features of both cars. We decided on the Forester for the additional cargo space and all the visibility in the interior. We had a limited amount for my husband to be at the dealership on the day of the purchase due to his work schedule. Lati coordinated everything ahead of our arrival, paperwork done over the phone and on-line credit application, so that we were able to complete the purchase very quickly when we arrived at the dealership. Lati did a good job showing me my new Forester and scheduling appointments for my Subaru training class and my first oil change.
"Great Customer Service"
Our Sales Representative, Lati, was very helpful and informative. I did not at any point feel like he was telling me what I wanted to hear just to make the sale. He was knowledgeable about the vehicles and answered any questions we had with ease. It was a very busy day when we purchased our vehicle, but Lati did everything he could to make it a smooth process. Yelena gave us information on vehicle add-ons and she was great. Laura on the financial side of things was also very thorough, helpful and kind. Morgan was excellent at explaining all of the vehicles' features during my appointment. Overall a great experience! Oh and the complementary drinks/snacks from the barista was a bonus!
Everyone was helpful and polite. I never felt any pressure by any of the staff. Follow up phone calls and emails from management was appreciated.
Although I cannot remember the young man that worked with my financial part he also was very helpful and knowledgeable.
"New Car Purchase- Subaru 2018 Crosstrek Premium"
My purchase of a 2018 Crosstrek was a great experience. Danny went through all information in great depth, listened to my needs and found a car that matched my requirements. He was very knowledgeable of all the vehicles' features and specifics for each model. He diligently found a car at another location when none were available at Subaru Austin. He was very personable and made me feel great about my decision to buy.
Jason followed up at the appropriate level from a management perspective.
Susan introduced me overall to the Subaru brand and the clear benefits of purchasing a Subaru as my kids' first car (emphasis on safety and recent upgrading of features in recent years).
"Terrific no-hassle experience!"
Austin Subaru was the first of several dealerships I visited. They set the bar and I went with them in the end. I appreciate that John offered help and was very responsive when I needed something from him. He didn't pressure me and he was forthcoming when I requested information. There were no surprises. Austin Subaru went above and beyond to expedite re-locating a car from Houston and they worked quickly to remove pinstriping from the car.
I really enjoy the friendly atmosphere in the dealership. I enjoyed talking with every person I met there. I'm actually looking forward to hanging out in the cafe when it comes time for my 6,000 mile service. Overall it was a very pleasant experience.
"Best buying experience ever!"
- Tammy Brookshire
We have owned several used Subaru's over the years, so when it came time to buy a new car we knew it had to be a Subaru. Our overall experience was awesome. We appreciated the friendly, no pressure atmosphere and we LOVE our new Forester!!!