Yvonne Russell
Yvonne Russell at Jackson Acura

Yvonne Russell | Page 36

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.8
1,868 Reviews
4.8

1,868 Reviews

Write a Review

Industry Experience

28 yrs, 10 mos

Specialties & Trainings

B.A. Business Leadership

1868 Reviews of Yvonne Russell

February 04, 2024

Dealership Rating
Employee Rating

Friendly and knowledgeable! I was told I needed a battery. I have purchased my battery less than a year ago from somewhere else. So I did not buy a battery and everybody was dec More

by mfarrell5
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Feb 05, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're pleased to hear that you found our team friendly and knowledgeable during your visit to Jackson Acura. Our priority is to provide honest and transparent service, and we're glad that you felt comfortable making the decision regarding your battery replacement. Your feedback is valuable, and we appreciate your recognition of our team's professionalism. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 01, 2024

Dealership Rating
Employee Rating

Always professional and great service! Yvonne deserves a raise for her excellent customer service!?? Great service! We will be returning customers! More

by dculhane8
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Feb 05, 2024

Jackson Acura responded

Thank you for your kind words and for choosing Jackson Acura for your automotive needs! We're thrilled to hear that you always receive professional and great service from us. Your satisfaction is our priority, and we're delighted to know that Yvonne continues to provide you with excellent customer service! We truly appreciate your loyalty and are grateful for your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

January 24, 2024

Dealership Rating
Employee Rating

Yvonne did an excellent job, as usual, determining the maintenance services I needed and got the work rolling quickly. I stayed in the comfortable visitor area. I was contacted by phone that my auto was r More

by Blake.Cherrington
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Jan 26, 2024

Jackson Acura responded

Thank you for sharing your recent experience with us! We're thrilled to hear that Yvonne continues to provide you with excellent service. Our team takes pride in delivering top-notch maintenance, and we're glad that Yvonne efficiently determined and facilitated the necessary services. We're also thrilled to know that you found our visitor area comfortable and that you received prompt communication when your car was ready. Providing a pleasant and hassle-free experience for our customers is what we strive for, and we're pleased that we continue to meet your needs. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing Jackson Acura! We look forward to welcoming you back! Warm Regards, Jackson Acura Team

January 21, 2024

Dealership Rating
Employee Rating

I was promptly greeted and was told it would take about an hour and a half to get service on my car. I grabbed a soft drink and some pretzels and in about an hour they called me. The area you wait in is More

by peggycarrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodney Jones, Nick Covino

Jan 26, 2024

Jackson Acura responded

Thank you for sharing your recent experience with us! We're delighted to hear that you were promptly greeted and that our team serviced your vehicle efficiently. It's great to know that you found our waiting area comfortable and inviting as well. (We're pleased that you enjoyed our complimentary concessions!) Providing excellent service and ensuring a comfortable experience for our customers is our priority, and we're delighted that we could meet your needs! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 20, 2024

Dealership Rating
Employee Rating

Yvonne did an outstanding job, as usual, going over my needed maintenance without ‘adding on’ unnecessary items. The work was accomplished promptly and a nice clean car was waiting for me when I was ready More

by blake.cherrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

Jackson Acura responded

Thank you for your glowing review! We're thrilled to hear that Yvonne continues to provide outstanding service during your visits. Ensuring that your needed maintenance is thoroughly reviewed without any unnecessary additions is part of our commitment to transparency and customer satisfaction. Providing first-class service every time is our goal, and we're pleased that we continue to meet your needs! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 18, 2024

Dealership Rating
Employee Rating

My car needed an oil change and tire rotation. It is always quoted 90 minutes or less and they always deliver. Yvonne is always great to work with. The waiting area is clean and I appreciate the s More

by jeninthesky
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

Jackson Acura responded

Thank you for sharing your recent experience with us! We're thrilled to hear that your oil change and tire rotation were completed efficiently as promised. We're glad to know that Yvonne continues to provide excellent service; we'll make sure to pass along your compliments to her. And it's wonderful that you found our waiting area clean and enjoyed the complimentary refreshments. Ensuring a comfortable and enjoyable experience for our customers is always our goal! If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 17, 2024

Dealership Rating
Employee Rating

Great service and Great communication. Clean facility and easy to make an appointment with jackson More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Hilden

Jan 26, 2024

Jackson Acura responded

Thank you for your positive review! We're thrilled to hear that you had a great experience with our service and communication. We're also glad to hear that you found our facility clean and appointment scheduling convenient. Providing a seamless, comfortable and convenient experience for our customers is our priority! If there's anything else we can assist you with, please feel free to reach out! Warm Regards, Jackson Acura Team

January 17, 2024

Dealership Rating
Employee Rating

Yvonne is exceptional and overall work done on repairs are exceptional as well. Love Jackson Acura. More

by norciacynthia
Recommend Dealer
Yes
Jan 26, 2024

Jackson Acura responded

Thank you for your glowing review! We're thrilled to hear that Yvonne provides exceptional service. Providing top-notch service and ensuring exceptional repairs is our goal, and we're delighted that we could meet your expectations. Your feedback is greatly appreciated, and we're grateful for your continued support! If there's anything else we can assist you with, please feel free to reach out. Warm Regards, Jackson Acura Team

January 17, 2024

Dealership Rating
Employee Rating

Great service center and customer experience work is done in a timely manner would recommend. More

by BILFAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

Jackson Acura responded

Thank you for your positive feedback! We're delighted to hear that you had a great experience with our service center and found our customer service to be excellent. Ensuring timely completion of work is a priority for us, and we're pleased that we could meet your expectations. Your recommendation means a lot to us, and we greatly appreciate your trust in us! If there's anything else we can assist you with, please feel free to reach out. Warm Regards, Jackson Acura Team

January 17, 2024

Dealership Rating
Employee Rating

I had a scheduled appt for an oil change. It took 3 1/2 hours. More

by danshep
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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