Ivonne Russell is my Service Advisor and she is the
absolute in the business! I would recommend her to anyone!!
absolute in the business! I would recommend her to anyone!!
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by THEMAMA01
Service Price Transparency
Mar 06, 2024 -
Jackson Acura responded
Thank you for sharing your experience with us! We're thrilled to hear that Yvonne has continued to provide you with exceptional service at Jackson Acura. Yvonne is a valued member of our team, and we're delighted to hear that you consider her the absolute best in the business! Your recommendation means a lot to us, and we truly appreciate your kind words.
Thank you for choosing Jackson Acura for your vehicle needs. If you should need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
My service advisor, Yvonne Russell, has always been most
helpful in getting my car serviced and getting any warranty items corrected.
helpful in getting my car serviced and getting any warranty items corrected.
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by cjnicholas40
Mar 06, 2024 -
Jackson Acura responded
Thank you for taking the time to share your experience with us! We're delighted to hear that Yvonne has consistently provided you with excellent service at Jackson Acura. Yvonne is a valued member of our team, and we're thrilled to hear that she has been most helpful in ensuring your car is serviced promptly and any warranty items are corrected efficiently. Providing top-notch service to our customers is always our goal, and we're glad that she continues to meet your expectations!
If you should need further assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future! Thank you for choosing Jackson Acura!
Warm Regards,
Jackson Acura Team
service was very good
service was very good
service
was very good
service was very good
was very good
service was very good
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by boris
Mar 06, 2024 -
Jackson Acura responded
Thank you for your feedback! We're glad to hear that you found our service to be very good. Ensuring top-notch service is always our priority, and we're delighted that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing Jackson Acura - We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Mar 06, 2024 -
boris responded
Thank you for your job!
Mar 06, 2024 -
boris responded
Thank you for your job.
Came to Jackson Acura to get an oil change and check up.
SUV struggled to turn on minutes beforehand. So glad that I paid attention to my spirit and immediately drove to the dealer. My battery was all but d
SUV struggled to turn on minutes beforehand. So glad that I paid attention to my spirit and immediately drove to the dealer. My battery was all but dead. Yvonne gave me the news and the price. I struggled with the price for all the work needed. Ultimately, I realized that I had no choice. Glad I paid the price and was safe going home.Good experience all around.
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by LadyLP
Verified Customer
Verified Customer
Other Employees Tagged:
Yvonne Russell
Feb 22, 2024 -
Jackson Acura responded
Thank you for sharing your experience with us! We're glad to hear that you came to Jackson Acura for an oil change and check-up, especially considering the situation with your vehicle struggling to turn on beforehand. Your proactive approach to addressing the issue and visiting the dealership was crucial, and we're pleased that we could assist you.
We understand that unexpected repairs can be challenging, and we're grateful that Yvonne provided you with the necessary information and guidance. Your safety is our top priority! We're glad that you left feeling confident and secure in your vehicle after the necessary work was completed.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for trusting Jackson Acura with your vehicle needs!
Warm Regards,
Jackson Acura Team
Great customer service Great customer service.
Ivonne is great and always explain everything I need to know about my car and services.
Ivonne is great and always explain everything I need to know about my car and services.
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by torres.emily
Verified Customer
Verified Customer
Other Employees Tagged:
Yvonne Russell
Feb 22, 2024 -
Jackson Acura responded
Thank you for taking the time to share your experience with us! We're thrilled to hear that you continue to experience great customer service at Jackson Acura. We greatly appreciate your kind words about Yvonne and are delighted to hear that she provides a thoughtful, efficient experience during all your car services!
Thank you for your continued trust in us for your vehicle needs. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Excellent Yvonne always provides superior customer
service. She is responsive, engaging and resourceful. Thank you
service. She is responsive, engaging and resourceful. Thank you
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by ej8
Verified Customer
Verified Customer
Other Employees Tagged:
Yvonne Russell
Feb 22, 2024 -
Jackson Acura responded
Thank you for taking the time to share your experience with us! We're thrilled to hear that Yvonne consistently provides you with superior customer service. Ensuring that our customers receive the highest level of service is always our goal, and we're delighted that Yvonne's responsiveness, engagement, and resourcefulness have made a positive impact on your experience. We truly appreciate your kind words and your recognition of Yvonne's dedication to delivering exceptional service.
If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Jackson Acura -- We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Always excellent experience.
Professional, informative, quick, thorough and so pleasant. Great pricing for the service provided.
Professional, informative, quick, thorough and so pleasant. Great pricing for the service provided.
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by diamondsdream
Verified Customer
Verified Customer
Other Employees Tagged:
Yvonne Russell
Jun 04, 2024 -
Jackson Acura responded
Thank you for your fantastic review! We're delighted to hear that you've consistently had excellent experiences with us. Our team strives to be professional, informative, quick, and thorough, ensuring every visit is a pleasant one, and we're glad Yvonne met your expectations. We're also glad to know you found our pricing to be great value for the service provided. Your kind words and support truly mean a lot to us.
If you need anything else, please don't hesitate to let us know. We look forward to continuing to serve you with the same level of excellence in the future!
Warm Regards,
Jackson Acura Team
Feb 09, 2024 -
diamondsdream responded
Again…great job Jackson Acura and Yvonne!!!
Experience with service department is great but finance
department sucks. I have been asking for the credit for an extended warranty that I canceled 3 months back still no response
department sucks. I have been asking for the credit for an extended warranty that I canceled 3 months back still no response
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by schoudhr
Verified Customer
Verified Customer
Other Employees Tagged:
Yvonne Russell
The quality of service that I received from Jackson Acura
was excellent!! I definitely would recommend this dealership for the awesome customer service that I received!!
was excellent!! I definitely would recommend this dealership for the awesome customer service that I received!!
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by pjlfree
Verified Customer
Verified Customer
Other Employees Tagged:
Yvonne Russell
Feb 21, 2024 -
Jackson Acura responded
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent service during your visit with us. Providing high-quality service and exceptional customer care are top priorities for us, and we're delighted that we met your expectations.
Thank you for considering us worthy of recommendation. We truly value your trust and look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out.
Warm Regards,
Jackson Acura Team
Yvonne was great to work with.
Met with Merritt away, answered all my questions & gave guidance on recommended upcoming services. I was in and out in 45 mins. Great visit!
Met with Merritt away, answered all my questions & gave guidance on recommended upcoming services. I was in and out in 45 mins. Great visit!
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by r.tanagho
Verified Customer
Verified Customer
Other Employees Tagged:
Yvonne Russell
Feb 21, 2024 -
Jackson Acura responded
Thank you for sharing your wonderful experience with us! We're delighted to hear that Yvonne provided exceptional service during your recent visit to Jackson Acura. We understand that your time is valuable, so we're thrilled that your visit was efficient. And that all your questions were addressed and appropriate services recommended. Our team always aims to provide top-notch service to all our customers!
We truly appreciate your business and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Warm Regards,
Jackson Acura Team