Yvonne Russell
Yvonne Russell at Jackson Acura

Yvonne Russell | Page 35

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.8
1,868 Reviews
4.8

1,868 Reviews

Write a Review

Industry Experience

28 yrs, 10 mos

Specialties & Trainings

B.A. Business Leadership

1868 Reviews of Yvonne Russell

February 23, 2024

Dealership Rating
Employee Rating

Ivonne Russell is my Service Advisor and she is the absolute in the business! I would recommend her to anyone!! More

by THEMAMA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Yvonne has continued to provide you with exceptional service at Jackson Acura. Yvonne is a valued member of our team, and we're delighted to hear that you consider her the absolute best in the business! Your recommendation means a lot to us, and we truly appreciate your kind words. Thank you for choosing Jackson Acura for your vehicle needs. If you should need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 23, 2024

Dealership Rating
Employee Rating

My service advisor, Yvonne Russell, has always been most helpful in getting my car serviced and getting any warranty items corrected. More

by cjnicholas40
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2024

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're delighted to hear that Yvonne has consistently provided you with excellent service at Jackson Acura. Yvonne is a valued member of our team, and we're thrilled to hear that she has been most helpful in ensuring your car is serviced promptly and any warranty items are corrected efficiently. Providing top-notch service to our customers is always our goal, and we're glad that she continues to meet your expectations! If you should need further assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future! Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

February 22, 2024

Dealership Rating
Employee Rating

service was very good service was very good service was very good service was very good More

by boris
Recommend Dealer
Yes
Mar 06, 2024

Jackson Acura responded

Thank you for your feedback! We're glad to hear that you found our service to be very good. Ensuring top-notch service is always our priority, and we're delighted that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Mar 06, 2024

boris responded

Thank you for your job!

Mar 06, 2024

boris responded

Thank you for your job.

February 17, 2024

Dealership Rating
Employee Rating

Came to Jackson Acura to get an oil change and check up. SUV struggled to turn on minutes beforehand. So glad that I paid attention to my spirit and immediately drove to the dealer. My battery was all but d More

by LadyLP
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Feb 22, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're glad to hear that you came to Jackson Acura for an oil change and check-up, especially considering the situation with your vehicle struggling to turn on beforehand. Your proactive approach to addressing the issue and visiting the dealership was crucial, and we're pleased that we could assist you. We understand that unexpected repairs can be challenging, and we're grateful that Yvonne provided you with the necessary information and guidance. Your safety is our top priority! We're glad that you left feeling confident and secure in your vehicle after the necessary work was completed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for trusting Jackson Acura with your vehicle needs! Warm Regards, Jackson Acura Team

February 17, 2024

Dealership Rating
Employee Rating

Great customer service Great customer service. Ivonne is great and always explain everything I need to know about my car and services. More

by torres.emily
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Feb 22, 2024

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you continue to experience great customer service at Jackson Acura. We greatly appreciate your kind words about Yvonne and are delighted to hear that she provides a thoughtful, efficient experience during all your car services! Thank you for your continued trust in us for your vehicle needs. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 14, 2024

Dealership Rating
Employee Rating

Excellent Yvonne always provides superior customer service. She is responsive, engaging and resourceful. Thank you More

by ej8
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Feb 22, 2024

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Yvonne consistently provides you with superior customer service. Ensuring that our customers receive the highest level of service is always our goal, and we're delighted that Yvonne's responsiveness, engagement, and resourcefulness have made a positive impact on your experience. We truly appreciate your kind words and your recognition of Yvonne's dedication to delivering exceptional service. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Jackson Acura -- We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 09, 2024

Dealership Rating
Employee Rating

Always excellent experience. Professional, informative, quick, thorough and so pleasant. Great pricing for the service provided. More

by diamondsdream
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Jun 04, 2024

Jackson Acura responded

Thank you for your fantastic review! We're delighted to hear that you've consistently had excellent experiences with us. Our team strives to be professional, informative, quick, and thorough, ensuring every visit is a pleasant one, and we're glad Yvonne met your expectations. We're also glad to know you found our pricing to be great value for the service provided. Your kind words and support truly mean a lot to us. If you need anything else, please don't hesitate to let us know. We look forward to continuing to serve you with the same level of excellence in the future! Warm Regards, Jackson Acura Team

Feb 09, 2024

diamondsdream responded

Again…great job Jackson Acura and Yvonne!!!

February 07, 2024

Dealership Rating
Employee Rating

Experience with service department is great but finance department sucks. I have been asking for the credit for an extended warranty that I canceled 3 months back still no response More

by schoudhr
Recommend Dealer
No

Other Employees Tagged: Yvonne Russell

February 06, 2024

Dealership Rating
Employee Rating

The quality of service that I received from Jackson Acura was excellent!! I definitely would recommend this dealership for the awesome customer service that I received!! More

by pjlfree
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Feb 21, 2024

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent service during your visit with us. Providing high-quality service and exceptional customer care are top priorities for us, and we're delighted that we met your expectations. Thank you for considering us worthy of recommendation. We truly value your trust and look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

February 06, 2024

Dealership Rating
Employee Rating

Yvonne was great to work with. Met with Merritt away, answered all my questions & gave guidance on recommended upcoming services. I was in and out in 45 mins. Great visit! More

by r.tanagho
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Feb 21, 2024

Jackson Acura responded

Thank you for sharing your wonderful experience with us! We're delighted to hear that Yvonne provided exceptional service during your recent visit to Jackson Acura. We understand that your time is valuable, so we're thrilled that your visit was efficient. And that all your questions were addressed and appropriate services recommended. Our team always aims to provide top-notch service to all our customers! We truly appreciate your business and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

...
35
...

Dealership Inventory (268 Vehicles)

new 2026 Acura Integra car, priced at $55,295
2026 Acura Integra
new
Urban Gray Pearl exterior
Manual
Front-wheel Drive
new 2026 Acura RDX car, priced at $54,300
2026 Acura RDX
new
Canyon River Blue Metallic exterior
Automatic
All-wheel Drive
new 2026 Acura MDX car, priced at $68,950
2026 Acura MDX
new
Liquid Carbon Metallic exterior
Automatic
All-wheel Drive
new 2026 Acura RDX car, priced at $52,750
2026 Acura RDX
new
Majestic Black Pearl exterior
Automatic
All-wheel Drive
used 2025 Acura TLX car, priced at $41,998
2025 Acura TLX
used
Liquid Carbon Metallic exterior
Automatic
Front-wheel Drive
new 2026 Acura Integra car, priced at $41,095
2026 Acura Integra
new
Platinum White Pearl exterior
Automatic
Front-wheel Drive