Yvonne Russell | Page 72

I experienced Efficient and excellent service - would definitely recommend. My Acura has always been serviced here and I will continue to bring it into this dealer for any further service needs. definitely recommend. My Acura has always been serviced here and I will continue to bring it into this dealer for any further service needs. More

by amymarie_0123 Verified Customer Verified Customer

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Customer Friendly, courteous dealership. Honest in dealing. Provide required maintenance list but are not hard push Honest in dealing. Provide required maintenance list but are not hard push More

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I am always happy with my service there and especially when Yvonne takes care of it! when Yvonne takes care of it! More

by msrskt Verified Customer Verified Customer

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Yvonne Russell was absolutely amazing to work with! We were up from Savannah for the weekend and my 2019 MDX with only 28K miles broke down on GA 400 during rush hour on a Friday. I called the phone We were up from Savannah for the weekend and my 2019 MDX with only 28K miles broke down on GA 400 during rush hour on a Friday. I called the phone number on the internet for Jackson Acura to schedule service ASAP while we waited for the tow truck to pick us up. The Jackson Acura Receptionist directed me to the General 1-800 number, not the actual Jackson Service Team, which was a little frustrating, but they scheduled me for an appointment on Saturday at 7:30am. I called the Jackson Service Center back Friday afternoon and spoke to Yvonne and she was extremely friendly and helpful and said they would start it right away on Saturday. We were able to get a loaner on Saturday morning while the car was being worked. Unfortunately, the car was not able to be fixed by our planned departure of Sunday because they were closed, but Yvonne assured me it would be ready on Monday. I called on Monday morning to check on the status of the repairs and spoke with Nick. He initially seemed somewhat annoyed that he had to take the time to look up the status of Yvonne's Customer since she was not in the office on Monday. I knew she was not in the office and I fully understood that it would take him some time to research, but I needed to know because we needed to get back to Savannah. When Nick called back he seemed to be in a better mood and gave us the good news that the car was ready. Given the stressful circumstances, I am very thankful for the Jackson Acura Service Team's efforts to get us back home, especially Yvonne! More

by PATRICK.DOWNING Verified Customer Verified Customer

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We have had excellent service at this dealership. We will continue to have our vehicle serviced here. We will continue to have our vehicle serviced here. More

by dculhane8 Verified Customer Verified Customer

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Friendly and always greeting when I get an oil change. Great environment and staff is always helpful. Great environment and staff is always helpful. More

by DEREK.YANN Verified Customer Verified Customer

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Yvonne did a great job. Very easy and pleasant to work with. Car was ready on time Very easy and pleasant to work with. Car was ready on time More

by ARKAPLAN Verified Customer Verified Customer

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Great service and Yvonne always explains what's happening to my car and how much it will cost. The entire staff has always provided quality service over the past five (5) years. to my car and how much it will cost. The entire staff has always provided quality service over the past five (5) years. More

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Yvonne was professional and pleasant to work with. She was able to reduce my initial quote after the mechanics notified that I did not need an entire new part, just one component. She was able to reduce my initial quote after the mechanics notified that I did not need an entire new part, just one component. More

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Yvonne is always super helpful! I take my car to Jackson Acura before every road trip to make sure my car is ready to handle the journey, and thanks to Yvonne and the team, my car h I take my car to Jackson Acura before every road trip to make sure my car is ready to handle the journey, and thanks to Yvonne and the team, my car has been 100% reliable on all terrains and in all weather conditions. More

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