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Yvonne Russell
1,879 Reviews
1,879 Reviews
Write a ReviewIndustry Experience
28 yrs, 11 mos
Specialties & Trainings
B.A. Business Leadership
1879 Reviews of Yvonne Russell
Verified Customer
March 28, 2022
Yvonne Russell was awesome, as she always is! This was a big service and Yvonne and service department kept me updated. I had a loaner car so I didn't have to wait 3-4 hours at the dealership. This was a big service and Yvonne and service department kept me updated. I had a loaner car so I didn't have to wait 3-4 hours at the dealership. Much appreciated! Service tech who serviced my car was great as I was told it would take a lot longer to complete. He did a great job getting everything done. More
by ricastleberry
March 25, 2022
Service department is great! Five stars for them. Sales department is so bad I left and went to another dealer who happily accepted the offer I had made to Jackson. 1 star for sa Five stars for them. Sales department is so bad I left and went to another dealer who happily accepted the offer I had made to Jackson. 1 star for sales department. More
by NunyaBsns
March 24, 2022
Great staff both in the service dept and parts . .our first visit all employees we cane into contact with were all outstanding .our first visit all employees we cane into contact with were all outstanding More
by mapapaydo@yahoo.com
Other Employees Tagged: Joey Andrews
March 17, 2022
On Friday, January 14, 2022, I had service on my RDX, and on that date, I told Yvonne about the Idle feature not working. I was there for about 3 hrs at that time she tells me that they thing it may be the b on that date, I told Yvonne about the Idle feature not working. I was there for about 3 hrs at that time she tells me that they thing it may be the battery and the only way to fine out would be to charge the battery for 1 hr. I told her I could not stay I had to get back to work. then 2 weeks ago my car started making a terrible noise so I brought it in and it ended up being something on the gas door and they needed to get a part ordered. I received a call to schedule since the part had arrived and I scheduled for 3/14/2022. When I arrived I reminded Yvonne about the Idle feature not working and that I was told the battery needed to be charged. She said she would remind the mechanic. I was there for about 1 1/2 hours when she tells me that all is done but the battery was fine and that the mechanic did not get a code when he tested the battery. The other solution would be to get a new battery but it would cost $250.00. Because I am frustrated that the feature doesn't work. I told her to go ahead and replace it and that I would pay for it. Well, I have a new battery and the Idle feature is still not working. She did ask that I call her to report any issues and I will. But I thought someone else should know that the mechanic just has no idea why the Idle feature all of a sudden stopped working. I suppose that it will never be fixed because it doesn't register a code? More
by Likes Her RDX
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