Yvonne Russell | Page 9

Wait times are usually too high, even for appointments. Prices are marked up compared to other mechanic shops. Also, I called to confirm they had the part needed for a repair on my car, they confirmed, and Prices are marked up compared to other mechanic shops. Also, I called to confirm they had the part needed for a repair on my car, they confirmed, and I showed up for nothing - they didn’t have the part. I live 15 minutes away and I asked for a shuttle ride once, but they only provided a ride to my home. I had to book an Uber to get back to the dealership. Very incompetent and poor customer service. The only saving grace was my most recent service advisor - Yvonne Russel. She was quick and thorough, despite balancing a number of walk-ins around lunch time. Five stars to her, the rest need to pay better attention. More

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Customer service is always excellent. Explanation of what needed to be completed was clear and concise. Recommendation regarding what I needed to get repaired versus what I could get re Explanation of what needed to be completed was clear and concise. Recommendation regarding what I needed to get repaired versus what I could get repaired during my next oil change were very good. More

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There are really no other options in Roswell for Acura but JA isn't nearly as good as they were the last time I had an Acura (5+ years about). If another dealer opened close by I'd change in a minute. but JA isn't nearly as good as they were the last time I had an Acura (5+ years about). If another dealer opened close by I'd change in a minute. More

by amandakell09 Verified Customer Verified Customer

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Disappointed my car was not completely fixed as it should have been. Frustrating to have to return for the service I should have received the first time have been. Frustrating to have to return for the service I should have received the first time More

by jmboudreau Verified Customer Verified Customer

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Yvonne goes above N. A. beyond and is someone I purposely make an appointment with when I have to bring my car in. A. beyond and is someone I purposely make an appointment with when I have to bring my car in. More

by sandycraig02 Verified Customer Verified Customer

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EXCELLENT SERVICE! LOVE MY NEW MDX TYPE S. QUITE THE UPGRADE OVER THE MDX SH WHICH WAS GREAT IN ITS OWN RESPECT. SPECIAL SHOUT OUT TO DIMITRI WHO IS ALWAYS THE CONSUMA LOVE MY NEW MDX TYPE S. QUITE THE UPGRADE OVER THE MDX SH WHICH WAS GREAT IN ITS OWN RESPECT. SPECIAL SHOUT OUT TO DIMITRI WHO IS ALWAYS THE CONSUMATE PROFESSIONAL More

by bulldog6852 Verified Customer Verified Customer

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First, professional, and all my expectations were set before I agreed, and all my expectations were exceeded by by Yvonne Thank you. before I agreed, and all my expectations were exceeded by by Yvonne Thank you. More

by Kevin H Verified Customer Verified Customer

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Fantastic service from Jackson Acura. They are always topnotch and do a great job with the service of my Acura MDX. I will always use them for all my Acura service. They communicate wi They are always topnotch and do a great job with the service of my Acura MDX. I will always use them for all my Acura service. They communicate with me and get my car serviced in a short amount of time. More

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Great service. Super accommodating. Communicative and very professional. Couldn’t have asked for a better experience! Super accommodating. Communicative and very professional. Couldn’t have asked for a better experience! More

by jraj55 Verified Customer Verified Customer

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Always a pleasure to work with Yvonne and this visit was no different. She is always honest and upfront and explains everything clearly. no different. She is always honest and upfront and explains everything clearly. More

by dlaj00 Verified Customer Verified Customer

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