ZAC KINCH

How does someone summarize Kylee? She’s a ball of energy! She’s always smiling. She will single-handedly make sure if you bring kiddos along— to have them entertained, snacks, and smi She’s a ball of energy! She’s always smiling. She will single-handedly make sure if you bring kiddos along— to have them entertained, snacks, and smiling. My husband and I have bought 3 cars from her and has always volunteered to keep an eye on them when we were in finance. Seeing kylee at Toyota is like having a babysitter built in. Kylee knows her Toyota products, won’t try and get you excited over unless it’s actually in your budget, and… I’ve made a friend I didn’t even know I needed!! I refer her all of my friends and family because she’s someone I can trust. KEEP IT UP KYLEE. And what a blessing you are at Toyota. More

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Took keys told me where to wait, when done took me to cashier desk paid, but had to go back and ask where they parked car cashier desk paid, but had to go back and ask where they parked car More

by ELFULTTZ Verified Customer Verified Customer

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They took away the good coffee machine once Bob died. They don't put donuts or popcorn out anymore either. They try to charge $60 to change a $1 light bulb and have tried telling me I need to change my r They don't put donuts or popcorn out anymore either. They try to charge $60 to change a $1 light bulb and have tried telling me I need to change my rear windshield wiper even though I had them replace it a week earlier! Very shady business practices. I wish there was a different Toyota service in town. More

by NotEasilyFooled Verified Customer Verified Customer

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Wonderful experience. Fast. Efficient. Transparent. I will definitely be recommending them to all my friends and family. Fast. Efficient. Transparent. I will definitely be recommending them to all my friends and family. More

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We had a great time! Staff is transparent and fun! They had a dunk tank and I had the pleasure of dunking my fiancé in it! It was filled with ice and, boy oh boy, was it Staff is transparent and fun! They had a dunk tank and I had the pleasure of dunking my fiancé in it! It was filled with ice and, boy oh boy, was it cold! We will continue to trust Bob Rohrman with our business. More

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What an experience. I brought my vehicle in and right away the team treated me and was waiting to assist. I met 3-4 different members of the dealerships team. Everyone w I brought my vehicle in and right away the team treated me and was waiting to assist. I met 3-4 different members of the dealerships team. Everyone was smiling and having fun. Thanks for being excited and passionate about helping my family. More

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Took our Sequoia here to get transmission issue diagnosed. Mechanic improperly diagnosed issue as engine wiring harness and ECU, quoted 8000 + to fix it. In the process of doing this they broke 5 b diagnosed. Mechanic improperly diagnosed issue as engine wiring harness and ECU, quoted 8000 + to fix it. In the process of doing this they broke 5 bolts and charged me 800 to fix them. During the time my vehicle was there, the technician assistant would not answer my phone calls or call me back. When I finally got a hold of them the tech assistant was dishonest and unapologetic as to why my vehicle was in there two weeks and no progress had been made. At this point I have paid 1000 dollars for an incorrect diagnosis and for them to fix the parts they broke. Now in a time crunch, I bring the vehicle home and started diagnosing the problem myself. I simply read the service manual, tested the sensor that the error code said was bad with a multi meter and within 20 minutes I found that the sensor the mechanic had “tested” and found to be good was clearly bad. I ordered the 100 dollar part and put it on in 10 minutes myself and problem was solved. Had I followed their advice I would have spent 8000 plus dollars fixing a non-existent issue and the issue would not have been fixed. I contacted the manager to get a refund and he agreed to partially refund me. Now 6 months later and countless calls, voicemails and a personal visit to service department I still have yet to receive the promised refund. Unbelievably poor quality of work and customer service. After talking to coworkers and friends I found that this is the common theme of Bob Rohrman service customers. I would never bring a vehicle here again for any reason whatsoever. Save yourself the time, money and frustration and go elsewhere. More

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Excellent good workmanship. Good attitude. Prices were normal. Easy accessibility. If I needed a car to drive around while they were servicing my car they would loan that to me Good attitude. Prices were normal. Easy accessibility. If I needed a car to drive around while they were servicing my car they would loan that to me More

by Rtmcquin😄😄n Verified Customer Verified Customer

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This is my sixth Toyota from here and always an easy transaction. Great experience and will be back again! transaction. Great experience and will be back again! More

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Great new vehicle purchase experience, from the initial contact to after the sale follow up. Thank you! contact to after the sale follow up. Thank you! More

by hmgrepke Verified Customer Verified Customer

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