ZAC KINCH
ZAC KINCH at Bob Rohrman Toyota

ZAC KINCH | Page 2

General Manager

Bob Rohrman Toyota

3900 South Street
Lafayette, IN 47905

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72 Reviews

I graduated from Indiana Wesleyan University with a degree in Business Administration and Sports Management/Marketing. After graduating I joined the Rohrman Toyota team in the summer of 2014 as a sales and leasing associate. Over the past 8 years I have been able to work with customers in numerous departments. The thing I love about the people of Lafayette is the value of relationships. Lafayette is a growing community that still values the small town values. I always love having a laugh with our great customers! Please let me know how I can make the experience here at Rohrman Toyota better! I always want to improve our processes to better serve YOU the customer! Also... feel free to add me into your foursome on the golf course! Never will pass on that opportunity.

Dealership Experience

12 yrs, 1 mo

Industry Experience

12 yrs, 1 mo

not yet
rated

72 Reviews

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72 Reviews of ZAC KINCH

November 22, 2022

Dealership Rating
Employee Rating

Beautiful dealership Larry is a great sales person he is very kind and knowledgeable I will always go back to him for further purchases! More

by linderakl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Rainford

Nov 23, 2022

Bob Rohrman Toyota responded

It's fantastic to hear that Larry provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman Toyota!

November 17, 2022

Dealership Rating
Employee Rating

Chuck is always awesome to work with! The whole Rohrman team is great. Only place to buy a Toyota! More

by jkl.evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2022

Bob Rohrman Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 11, 2022

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Employee Rating

After purchasing vehicle I noticed windshield was cracked and chipped and they refused to replace it Definitely not happy More

by Val.mahan98
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Dalton Miller, Dakota Rogers

Nov 15, 2022

Bob Rohrman Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 31, 2022

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Employee Rating

The entire process of getting a car was very easy, and all of the associates were extremely helpful and friendly! Even though the car I wanted took a while to arrive, I would receive constant updates and More

by C. Andrade
Recommend Dealer
Yes
Oct 31, 2022

Bob Rohrman Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Toyota.

October 09, 2022

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Employee Rating

They didn’t keep in touch with me about what was going on. They had my car for 6months. They were to fix a/c system and in the process broke another part and scratched up my bumper. They did only the bare More

by STPLATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kaiden

Oct 13, 2022

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 30, 2022

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Employee Rating

This is the first time in 18 years of doing business that we have been unhappy with Rohrman Toyota. The determining factor this time was the “Lo Jack” put on our vehicle without allowing us time to conside More

by 2hunters1945
Recommend Dealer
No
Oct 06, 2022

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd like to get some more details so we can address these issues with our team. If you'd be willing to discuss this matter further, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 17, 2022

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Employee Rating

This place is the worst place ever they over charge you and take money for things that do not need fixed. They brake more then they help More

by sc1698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ben Streitmatter , Mason Schutz

Sep 19, 2022

Bob Rohrman Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards. Are you willing to share more? We can’t assist your poor experience without getting more specific details? We are sure we can correct the situation with more information. Thank you.

Sep 19, 2022

sc1698 responded

Everything I had a problem with was addressed when I had the problem. Just because you want to look good like you are trying does not mean it is happening. I had to have my bill corrected twice and then had a manager harassing me about paying it after it was paid. No apology for that either. Anyone that uses this place make sure you double check your bill to your quote. I would recommend using anywhere but here!

June 18, 2022

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Employee Rating

Amazing customer service! Great team incredibly friendly!! Wouldn't go anywhere else!! Mason and the rest of the crew were the best!! More

by kstovall0330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Thompson, Ben Streitmatter , Mason Schutz

Jun 20, 2022

Bob Rohrman Toyota responded

It's great to hear that Mason was able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Toyota!

June 09, 2022

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Employee Rating

Christopher came in on his day off to make the deal happen! No pressure by Zac in the finance office to purchase additional items. Really stood out from other dealership experiences. Very happy with th More

by ibm5116
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Cristopher Lopez

Jun 10, 2022

Bob Rohrman Toyota responded

It's fantastic to hear that Christopher and Zac provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman Toyota!

May 28, 2022

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Employee Rating

Great experience. Welcoming and lively. Would purchase from again. Drew, Brock, Dakota were so helpful. Zac Kinch made the entire thing spin like a top! More

by jachynoweth
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Drew Vance, Dakota Rogers , Brock Odle

May 31, 2022

Bob Rohrman Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

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