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ZAC KINCH
72 Reviews
I graduated from Indiana Wesleyan University with a degree in Business Administration and Sports Management/Marketing. After graduating I joined the Rohrman Toyota team in the summer of 2014 as a sales and leasing associate. Over the past 8 years I have been able to work with customers in numerous departments. The thing I love about the people of Lafayette is the value of relationships. Lafayette is a growing community that still values the small town values. I always love having a laugh with our great customers! Please let me know how I can make the experience here at Rohrman Toyota better! I always want to improve our processes to better serve YOU the customer! Also... feel free to add me into your foursome on the golf course! Never will pass on that opportunity.
Read moreDealership Experience
12 yrs, 1 mo
Industry Experience
12 yrs, 1 mo
72 Reviews of ZAC KINCH
July 20, 2021
I received a call to bring my 2016 Corolla in for recall service. Dropped my car off. Returned to pick up my daughter's car only to be told it would be 2 more hours. Called to speak with the manager. Spoke service. Dropped my car off. Returned to pick up my daughter's car only to be told it would be 2 more hours. Called to speak with the manager. Spoke with Zac. Also discussed the car is for sale. Zac offered to buy the car. I called the dealership back and requested to speak with Zac regarding the purchase of Corolla. I called and left a message three times. Never heard a word back never received a call. More
by csbrookston
Verified Customer
May 06, 2021
We purchased a brand new 2021 Highlander from Chuck at Bob Rohrman Toyota in March of 2021. We set everything up over the phone and emails as I knew exactly what I wanted. Chuck kindly drove the car 2 hou Bob Rohrman Toyota in March of 2021. We set everything up over the phone and emails as I knew exactly what I wanted. Chuck kindly drove the car 2 hours south to our home at no extra charge. Everything went very smooth with the sale. Less than a month after purchasing our A/C was not working. After taking it to the local dealership, they informed us that the internal computer recognized the broken A/C at the 2 mile mark on the odometer. We did not take possession of the vehicle until after the 200 mile mark. After going round and round with both dealerships and Toyota corporate, my husband was put into contact with the General Manager, Zac Kinch at Bob Rohrman Toyota. He was the most rude and unprofessional person my husband has ever dealt with. He was the sole decision maker that refused to take any responsibility for selling us a broken vehicle, refused to offer any help in getting the issue resolved and just kept telling him we should have taken it back to Rohrman, 2 hours away from home, to get it dealt with. He did not even entertain the idea of taking the vehicle back or covering a payment while we were waiting on parts for approximately two months. Fortunately, Beck Totyota, in Greenwood, IN and Toyota Corporate were much more helpful and got our car back to us much faster than originally expected. We understand that legally, Mr. Kinch did not have to take the vehicle back or help us at all, but ethically it seems like the right thing to do. More
by S.gaston1129
Other Employees Tagged: Chuck Austin
May 01, 2021
I love dealing with Bob Rohrman's Toyota. Everyone is so helpful and takes the time to fit the car to my needs. No pressure to buy a car with a bunch of extra things I don't need. helpful and takes the time to fit the car to my needs. No pressure to buy a car with a bunch of extra things I don't need. More
by EAMELLE
Other Employees Tagged: Trevor Oakes
April 06, 2021
They tucked and padded costs in the form of coverage terms. We ordered only 36 months of coverage. They charged for 60 months and said that they made this decision for us in case we wanted to buy the ve terms. We ordered only 36 months of coverage. They charged for 60 months and said that they made this decision for us in case we wanted to buy the vehicle after our 36 month lease. Also, they did not provide a bill of sale or title affidavit for the vehicle I sold them. They used fabricated codes at the cashier desk to process my payoff remainder on the vehicle I sold them, labeling it a “down payment” (fake code “1234”) instead of a payoff. They corrected these errors only after I made many phone calls, text messages, emails. Finally, they corrected the matters, when I emailed the general manager, carbon copying all involved. I will not buy from them again, and I don’t like Toyota because of them. More
by SAM.K
Other Employees Tagged: David Ford, Brock Odle, Drew Vance
April 02, 2021
I love Rohrman Toyota! My wife and I have bought (I think) 9 Priuses over the years, all from Chuck Austin. That should speak volumes on our sales experiences. And service is fast, thorough, and comp think) 9 Priuses over the years, all from Chuck Austin. That should speak volumes on our sales experiences. And service is fast, thorough, and competitively priced. They even split out "must do" items from "consider doing" items. More
by RCPFAFF
Other Employees Tagged: Chuck Austin
February 27, 2021
I was treated with kindness and made to feel welcome and everyone was awesome and so helpful😊 I would recommend Stone and Brian to anyone who is looking to buy a car, they were both the best👍🏼 everyone was awesome and so helpful😊 I would recommend Stone and Brian to anyone who is looking to buy a car, they were both the best👍🏼 More
by MAKINGSMILES62
Other Employees Tagged: Stone Dalton, Kylee Thompson , Brian Carlson
February 18, 2021
EVERYONE WAS FRIENDLY AND EASY TO DEAL WITH. I WOULD SUGGEST USING BOB ROHRMAN TOYOTA TO ANYONE THAT IS LOOKING TO PURHCASE A NEW OR USED CAR. SUGGEST USING BOB ROHRMAN TOYOTA TO ANYONE THAT IS LOOKING TO PURHCASE A NEW OR USED CAR. More
by AVARNER0
Other Employees Tagged: Dalton Miller
December 01, 2020
Outstanding experience! Personable service, found the truck I wanted, kept me informed of production progress, nice trade allowance, smooth transaction. Couldn't be happier. Thanks! truck I wanted, kept me informed of production progress, nice trade allowance, smooth transaction. Couldn't be happier. Thanks! More
by suttonmj84
Other Employees Tagged: Larry Rainford , Brock Odle, Drew Vance
October 15, 2020
Fast fair and friendly! I would definitely consider coming back again in the future. The price of the car was fair, and the little extras definitely made an impact! coming back again in the future. The price of the car was fair, and the little extras definitely made an impact! More
by RODNEY.LEWELLEN
Other Employees Tagged: Philip Dovolis
October 02, 2020
My salesman, Dakota Rogers, was very knowledgeable of the vehicles and their features. All staff I interacted with was very friendly and helpful. The entire purchasing process was very simple and efficient. vehicles and their features. All staff I interacted with was very friendly and helpful. The entire purchasing process was very simple and efficient. More
by SRSHEAGLEY
Other Employees Tagged: Dakota Rogers
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