Zach Alicea

The dealership was top-notch very clean service was excellent. All employees were very friendly and engaged and seemed very happy. AJ was excellent and so was Joe Kennedy. excellent. All employees were very friendly and engaged and seemed very happy. AJ was excellent and so was Joe Kennedy. More

by desantisp55 Verified Customer Verified Customer

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Genesis of Mentor is truly a GREAT dealership in all aspects from sales to service. I brought my 2025 GV80 in for its first oil change. Check-in was smooth and efficient. The wait time was super fas aspects from sales to service. I brought my 2025 GV80 in for its first oil change. Check-in was smooth and efficient. The wait time was super fast and the waiting room? Phenomenal!! The oil that they use is full synthetic and literally the BEST there is…. Penzoil Platinum Euro LX. I looked up reviews on the oil on the internet and it’s clearly a 4.9 out of 5 in all respects. It’s very rare that you get a consensus on what oil is the best to use, and this one gets the majority votes. It’s REALLY nice that Genesis of Mentor uses this highest quality oil. Then when servicing was done, they wash the car! You might be thinking, “so what? A lot of dealers do.” And while you are right about that, the day I brought in my GV80 it was snowing and it had snowed and my blue SUV was white from all the salt. The young man with curly hair who washed my car is a champ!!! He got that GV80 spotless!!!! Check-out was equally smooth. Especially since they use Clover handheld point of sale terminal and they bring it to you! No trying to find the cashier! Bring your Genesis to Genesis of Mentor. You will not be disappointed. More

by RussW64 Verified Customer Verified Customer

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Salesman C. J. was extremely professional and very knowledgeable. There was not a question we asked that he did not know the answer to. He had extreme patience J. was extremely professional and very knowledgeable. There was not a question we asked that he did not know the answer to. He had extreme patience setting up personal displays and features. A.J. went above and beyond to get us the vehicle we wanted. He also had very good communication skills. Zach was personable and detailed when completing the paperwork. His explanation of the paperwork was very clear. The entire purchase process was seamless, and we are very happy with our new vehicle. We are happy to refer Genesis of Mentor to others when requested. Thank you. More

by RK Verified Customer Verified Customer

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Had a great experience buying from this dealership. Joe Kennedy in sales was one of the best I've had and AJ, the General Manager, was great to work with. Overall was a great experience buying a Genesi Joe Kennedy in sales was one of the best I've had and AJ, the General Manager, was great to work with. Overall was a great experience buying a Genesis and will likely be back in 3 years! More

by MARKHUTSON Verified Customer Verified Customer

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I arrive at the dealership at my scheduled appointment service did an excellent job. Spoke to sales when I was there. Had a good time. service did an excellent job. Spoke to sales when I was there. Had a good time. More

by ricksadd Verified Customer Verified Customer

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Everything went fantastic and Haley and the dealership were great to work with. I would purchase another car from them if needed. were great to work with. I would purchase another car from them if needed. More

by sstjean732 Verified Customer Verified Customer

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CJ and the rest of the team did an outstanding job. The entire process was quick and seamless. The service department is top notch as well. The entire process was quick and seamless. The service department is top notch as well. More

by GTS Verified Customer Verified Customer

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The building is amazing and the atmosphere was calm and classy. And that goes for the staff as well. classy. And that goes for the staff as well. More

by MIMIAHLIN Verified Customer Verified Customer

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I was delighted by the professionalism of every single employee at Genesis Mentor! A special thanks to Joe Kennedy for his calm and patient style! He answered all my questions with such courtesy and clas employee at Genesis Mentor! A special thanks to Joe Kennedy for his calm and patient style! He answered all my questions with such courtesy and class! Best service I’ve ever had at a car dealership and I’ve been to many dealerships these last 38 years of driving! More

by CHEKIMDMZ Verified Customer Verified Customer

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Each member of the staff I dealt with, made me feel like I was their priority. All concerns were addressed, even exceeding my expectations! I highly recommend the team at Genesis of Mentor! I was their priority. All concerns were addressed, even exceeding my expectations! I highly recommend the team at Genesis of Mentor! More

by joelaquidara3 Verified Customer Verified Customer

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