Zach Burdette | Page 12

Grote Mitsubishi responded

Thank you for your feedback, Micquail. We’re sorry to hear your service light is still on — that’s definitely not the experience we want for you. Please feel free to reach out or stop by so we can take a closer look and make things right. We appreciate you giving us the opportunity to improve.

Grote Mitsubishi responded

Leila, we appreciate you just as much! Thank you for the kind words about our service department. We’re so glad to hear you’ve had fast, efficient service and that everything was done right. We look forward to helping you with your next vehicle too!

Grote Mitsubishi responded

We sincerely apologize for the repeated visits and the billing issue — that’s frustrating, and it shouldn’t have happened. We appreciate you bringing it to our attention. Please contact us with your service info so we can review what went wrong and make sure it's corrected. Your trust matters to us, and we’d like the opportunity to restore it.

Grote Mitsubishi responded

Thank you for your kind words! We are thrilled to have your support and recommendation. Our team always strives to provide excellent service and work with amazing customers like you." #HappyCustomer #CustomerSatisfaction

Grote Mitsubishi responded

Thank you for your wonderful review! We are delighted to hear that you had a great experience with our team. Our goal is to provide exceptional service and we are happy to have met your expectations. Thank you for choosing us!

Grote Mitsubishi responded

Thank you so much for the kind words! We’re thrilled to hear that Zach provided such a thoughtful and accommodating experience, especially with the long drive you made to see us. Keeping you informed and making sure your trip was worthwhile is exactly the level of care we strive for. We’ll be sure to share your praise with Zach, Megan, and the rest of the team—they’ll really appreciate it! We’re grateful for your trust and hope to see you again (but hopefully not too soon 😊).

Grote Mitsubishi responded

Thank you, Renee, for trusting us all the way from Huntington! We’re glad to hear you always feel respected when you visit. Zach, Megan, and the whole team appreciate your kind words and look forward to taking care of your Mitsubishi for many years to come!

Grote Mitsubishi responded

We’re very sorry to hear about the issues you've experienced so far. That’s certainly not what we want for any of our customers—especially with a long-term purchase like this. We’d love the opportunity to make things right and explore possible solutions. Please reach out to us directly at 260-422-5000 so we can look into this further and find the best path forward. Your satisfaction and peace of mind are very important to us.

Grote Mitsubishi responded

Thank you, Lisa! We’re delighted to hear you had a great experience and felt our team’s professionalism, concern, and urgency. Your feedback means a lot. We’re always here if you need anything!

Grote Mitsubishi responded

Thank you for your feedback! 😊 We're glad to hear that you received prompt service and felt that your questions and concerns were addressed. We're always here to help!