Zach Burdette
Zach Burdette at Grote Mitsubishi

Zach Burdette | Page 11

Service Advisor

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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4.6
144 Reviews

Languages Spoken

English English

4.6

144 Reviews

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144 Reviews of Zach Burdette

May 23, 2025

Dealership Rating
Employee Rating

I come from Huntington for service to my vehicle and am always treated with respect. More

by renee.webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

May 28, 2025

Grote Mitsubishi responded

Thank you, Renee, for trusting us all the way from Huntington! We’re glad to hear you always feel respected when you visit. Zach, Megan, and the whole team appreciate your kind words and look forward to taking care of your Mitsubishi for many years to come!

May 22, 2025

Dealership Rating
Employee Rating

Haven't had the vehicle for 2 weeks and it's been in for repairs once and now second time coming up. Not too happy with the way vehicle is performing. Stuck with vehicle for 6 yrs and wanna make sure it's More

by studlight_cowboy46747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fred Grote, Megan Barnes, Johnathan Driscoll , Jennifer Keller

May 22, 2025

Grote Mitsubishi responded

We’re very sorry to hear about the issues you've experienced so far. That’s certainly not what we want for any of our customers—especially with a long-term purchase like this. We’d love the opportunity to make things right and explore possible solutions. Please reach out to us directly at 260-422-5000 so we can look into this further and find the best path forward. Your satisfaction and peace of mind are very important to us.

May 26, 2025

studlight_cowboy46747 responded

I've left a message I'm not bashing Grote by any means. I work from 7 to 330 but would like to talk to someone about the vehicle we've purchased. About what can be done to resolve the issues we're having. The car has to be driven around and put on a highway. Today the transmission kick hard on us and still having bad vibration on highway with steering wheel vibrating.

April 23, 2025

Dealership Rating
Employee Rating

Very good experience. Everyone professional and had a sense of concern and urgency. Thank you More

by Lisahughes1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Apr 23, 2025

Grote Mitsubishi responded

Thank you, Lisa! We’re delighted to hear you had a great experience and felt our team’s professionalism, concern, and urgency. Your feedback means a lot. We’re always here if you need anything!

April 07, 2025

Dealership Rating
Employee Rating

The service was prompt and willingness to answer any questions and concerns I inquired about. More

by theresastapleton18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Apr 09, 2025

Grote Mitsubishi responded

Thank you for your feedback! 😊 We're glad to hear that you received prompt service and felt that your questions and concerns were addressed. We're always here to help!

March 23, 2025

Dealership Rating
Employee Rating

Friendly, definitely dependable, makes you feel more like a family than a customer. They take pride in their work and never let you walk away unsatisfied. You can get an oil change from a lot of places but w More

by deneanpatton26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Mar 24, 2025

Grote Mitsubishi responded

Thank you so much for your kind words! We're thrilled to hear that you feel like family when you visit us. Providing a warm, welcoming experience and top-notch service is what we strive for every day. We truly appreciate your support and recognition of our team—from our service techs to the friendly face making that delicious popcorn! 😊 We look forward to seeing you again for your next visit! 🚗✨

March 22, 2025

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Employee Rating

Customer service is off the chain. Thank you Jennifer for your help. Time would tell but I like my purchase. More

by ricardopierre305
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Keller

Mar 24, 2025

Grote Mitsubishi responded

Thank you so much! We're thrilled to hear that Jennifer provided top-notch customer service. We hope you continue to love your purchase, and if you ever need anything, we're here for you.

March 20, 2025

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Employee Rating

Service is great has great service tech in indiana that take great great care of your vehicle!! More

by Nessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes , Carlos services tech

Mar 20, 2025

Grote Mitsubishi responded

Thank you so much for your kind words, Nessa! We're thrilled to hear that you had a great experience with Zach and Megan. We take pride in caring for your vehicle, and it's wonderful to know that Carlos took excellent care of it. We appreciate your trust in us, and if you ever need anything else, don't hesitate to reach out!

March 14, 2025

Dealership Rating
Employee Rating

Justin was so nice and helpful. He listened to our needs and wants and did a wonderful job. He even helped us set all the extras up on our suv. Thank you so much. More

by StraderKarol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon

Mar 14, 2025

Grote Mitsubishi responded

Thank you for your kind words! 😊 We're so glad Justin was able to help you find the perfect SUV and get everything set up for you. Enjoy your new ride!

March 13, 2025

Dealership Rating
Employee Rating

We are very happy with how we were treated by Justin. He listened and was very compassionate towards our needs. Even showed us some of the new gadgets and buttons in the car we purchased. Thank you More

by Paulstrader1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon

Mar 14, 2025

Grote Mitsubishi responded

Thank you, Paul! We're thrilled to hear that Justin provided such a great experience and took the time to go over all the features in your new car. Enjoy your new ride, and we appreciate your support!

March 13, 2025

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Employee Rating

Very professional in what they do taking care of the customer as if it was their car. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Mar 14, 2025

Grote Mitsubishi responded

Thank you, Frank! We appreciate your kind words and are glad to hear you had a great experience. Taking care of our customers like family is what we strive for!

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