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Zach Burdette

Overview Reviews (141) Inventory (116)

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Zach Burdette

Zach Burdette | Page 4

Service Advisor

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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4.6

141 Reviews

Overview Reviews (141) Inventory (116)

Languages Spoken

English

4.6

141 Reviews

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141 Reviews of Zach Burdette

December 19, 2025

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Employee Rating

Zach was very professional and knowledgeable! He fixed my suv and I got it back in a timely manner He fixed my suv and I got it back in a timely manner More

by Quashika11

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Burdette

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Dec 22, 2025 -

Grote Mitsubishi responded

Thank you for the great feedback! We’re happy to hear Zach provided professional, knowledgeable service and got your SUV back to you quickly. We’ll be sure to share your kind words with him—thank you for choosing Grote!

December 18, 2025

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Employee Rating

Attentive and Punctual. ..hebexplained process and procedure. Very courteous. He did a great job with servicing my vehicle. ..hebexplained process and procedure. Very courteous. He did a great job with servicing my vehicle. More

by Markdmccowan

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Burdette

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Dec 22, 2025 -

Grote Mitsubishi responded

Thank you for your feedback! We’re glad to hear our team was attentive, punctual, and took the time to clearly explain the process. Providing courteous and thorough service is always our goal. We appreciate you choosing Grote and look forward to assisting you again!

December 16, 2025

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Employee Rating

Same as always. Above and beyond. ?? I appreciate the thorough explanation on the repairs that's needed?? Above and beyond. ?? I appreciate the thorough explanation on the repairs that's needed?? More

by Frank

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Burdette

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Dec 16, 2025 -

Grote Mitsubishi responded

Hi Frank, Thank you for taking the time to share your feedback! We truly appreciate your kind words. Providing thorough explanations and going above and beyond for our customers is always our goal, so it means a lot to hear that you noticed and valued that. We’re grateful for your continued trust and look forward to helping you again whenever you need us.

December 13, 2025

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Employee Rating

Very disappointing from the salesman all the way through to the service manager very poor to the service manager very poor More

by Tony.baumgartner9556

Verified Customer

Recommend Dealer

Other Employees Tagged: Zach Burdette

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Dec 16, 2025 -

Grote Mitsubishi responded

Hello Tony, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, as this is not the level of service we aim to provide—from sales through to service. Your comments are concerning, and we would appreciate the opportunity to learn more about what happened and address your concerns directly. Please contact us at 260-422-5000 at your convenience so we can work toward a resolution.

December 11, 2025

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Employee Rating

Always helpful and courteous. Zach is a great guy and the ladies behind the service desk are always smiling and helpful Zach is a great guy and the ladies behind the service desk are always smiling and helpful More

by l_jharmes

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Burdette

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Dec 12, 2025 -

Grote Mitsubishi responded

Thank you for the awesome review! Zach and the ladies at the service desk will be so happy to hear your feedback. We appreciate you and look forward to seeing you next time!

December 08, 2025

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Employee Rating

I think that the people I dealt with were very nice and helpful with a smile on their faces all the time helpful with a smile on their faces all the time More

by earlfarr54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Barnes

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Dec 09, 2025 -

Grote Mitsubishi responded

Thank you so much for your kind words! We’re happy to hear that our team took great care of you and made your visit welcoming. We appreciate you and look forward to helping you again!

December 08, 2025

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Employee Rating

5 His customer service was top notch! From how he greets people, to explanation of service was amazing! From how he greets people, to explanation of service was amazing! More

by Wattley1509

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Burdette

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Dec 08, 2025 -

Grote Mitsubishi responded

Thank you so much for the wonderful feedback! We’re thrilled to hear that our team provided top-notch service and made your visit such a positive experience. We truly appreciate you taking the time to share this and look forward to serving you again!

December 06, 2025

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Employee Rating

Wrong oil mileage on my sticker. Zach argued about it. Always trying to sell me something I do not need such as tires. Belle takes good care of that. Zach sticks up for the mechanics Zach argued about it. Always trying to sell me something I do not need such as tires. Belle takes good care of that. Zach sticks up for the mechanics mistakes instead of acknowledging the mistake as if I'm dumb. Probably won't be back as long as Zach is there. How is he there and Patrick is gone!???? More

by lwhitt17

Verified Customer

Recommend Dealer

Other Employees Tagged: Zach Burdette

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Dec 12, 2025 -

Grote Mitsubishi responded

We apologize for any inconvenience and miscommunication you may have experienced. Please know that we value your feedback and will address the issue with our team to ensure a better experience in the future. Thank you for your loyalty and support.

December 02, 2025

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Employee Rating

They explained and went over the multi-point inspection very throughly! Staff was very nice and took my concerns seriously! very throughly! Staff was very nice and took my concerns seriously! More

by PKnittle

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Burdette

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Dec 02, 2025 -

Grote Mitsubishi responded

Thank you so much for your kind words! We’re glad to hear that our team took the time to walk you through your multi-point inspection and address your concerns thoroughly. Providing attentive, friendly service is something we take great pride in. We truly appreciate you choosing us and look forward to helping you again whenever you need us!

November 30, 2025

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Employee Rating

The customer service and attention to detail from Zach, Ms. Megan, Ms. Cat, Cooper and the whole maintenance staff is just phenomenal! I choose to forgo taking my vehicles to other dealerships and allow (t Ms. Megan, Ms. Cat, Cooper and the whole maintenance staff is just phenomenal! I choose to forgo taking my vehicles to other dealerships and allow (trust) Grote to do the necessary repair(s). More

by icuvictory

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Burdette

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Dec 01, 2025 -

Grote Mitsubishi responded

Thank you so much for your incredible feedback! We truly appreciate your trust in our team. Zach, Ms. Megan, Ms. Cat, Cooper, and the entire maintenance staff will be thrilled to hear your kind words. It means a lot that you choose us over other dealerships for your vehicle’s care. We’re grateful for your loyalty and look forward to continuing to provide the phenomenal service you deserve!

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