Zach Burdette | Page 3

Grote Mitsubishi responded

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating repeated engine issues and poor communication can be. This is certainly not the level of service or reliability we strive to provide our customers. We would appreciate the opportunity to review your situation in more detail and address your concerns directly. Please reach out to us so we can discuss this further and see how we may assist. Your feedback is important and helps us improve.

Grote Mitsubishi responded

Thank you for taking the time to share your experience. We are truly sorry to hear how frustrating and disappointing this situation has been for you and your partner. What you’ve described is not the experience we aim to provide, and we understand how upsetting it is to feel unheard while dealing with ongoing vehicle concerns and extended repair timelines. We take feedback like this very seriously and would appreciate the opportunity to review your account in detail. Our goal is always to be transparent, supportive, and to work toward fair resolutions. We encourage you to contact our management team directly so we can better understand what occurred and determine how we may assist. Your feedback is important to us and helps us identify areas where we must improve.

Grote Mitsubishi responded

Thank you for the great feedback! We’re glad to hear you found your visit easygoing and calm, and that our waiting area helped make your oil change more comfortable. We appreciate you choosing us and look forward to seeing you again for your next service.

Grote Mitsubishi responded

Thank you for the great review! We’re thrilled to hear you had a smooth, fast, and affordable experience. Your kind words and support mean a lot to our team, and we’re proud to be your Mitsubishi dealer of choice in the Great Lakes region. We look forward to serving you again!

Grote Mitsubishi responded

Thank you so much, Theresa! We truly appreciate you making the drive from southwest Fort Wayne to see us. Our team takes great pride in providing professional, knowledgeable, and friendly service, and your kind words mean a lot to all of us. We look forward to taking care of you again in the future!

Grote Mitsubishi responded

Thank you for taking the time to share your feedback. While the issue was unfortunately outside of warranty coverage, we’re glad our team was able to identify and confirm the problem for you. We always aim to provide honest diagnostics and helpful service, and we appreciate your kind words about our staff. Please don’t hesitate to reach out if we can assist you in the future.

Grote Mitsubishi responded

Thank you for taking the time to share your experience. While we’re sorry there were some bumps along the way, we truly appreciate your patience and the opportunity to make things right. Our team is committed to being open and working through any concerns, and we’re glad we could help get everything moving in the right direction. Thank you for choosing Grote—we’re always here for you!

Grote Mitsubishi responded

Thank you so much! We love hearing that you enjoy the vibe and receive immediate help when you visit. Creating a welcoming, positive experience is important to us. We truly appreciate you choosing Grote and look forward to seeing you again!

Grote Mitsubishi responded

Destini, Thank you so much for your kind words! We’re thrilled to hear that every visit feels comfortable and welcoming. Our team truly appreciates your recommendation and your continued trust in Grote—we look forward to taking care of you again!

Grote Mitsubishi responded

Thank you for sharing your experience! We’re glad to hear our team takes the time to listen and gets your vehicle in quickly to address any concerns. We appreciate your trust and look forward to continuing to take great care of you and your car at Grote.