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Zach Burdette
Zach Burdette at Grote Mitsubishi

Zach Burdette | Page 8

Service Advisor

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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4.6
144 Reviews

Languages Spoken

English English

4.6

144 Reviews

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144 Reviews of Zach Burdette

October 01, 2025

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Employee Rating

Salesman and financial man were very polite and took time to explain things. No pressure More

by jkmarquiss308
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arnoldo Garcia, Johnathan Driscoll

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Oct 01, 2025

Grote Mitsubishi responded

Thank you for your feedback! We’re glad to hear our team provided a polite, no-pressure experience and took the time to explain everything clearly. We appreciate your trust in us!

September 28, 2025

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Employee Rating

Very awesome work great service amazing people, all of my questions were answered.i am very much happy. They need e branch in Paulding, Bryan defiance Hicksville and van wert Ohio More

by benjaminallenshull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes, Cayler Miner, Vanessa Borjas , Michelle Henry, Jennifer Keller, Anthony Young

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Sep 29, 2025

Grote Mitsubishi responded

Thank you, Benjamin! We’re so glad to hear you had a great experience with our team and that all your questions were answered. We love your suggestion about opening more locations — we’ll keep that in mind! We truly appreciate your support.

September 27, 2025

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Employee Rating

They got me in and out in less than 15 minutes. Excellent customer service. Definitely recommend them to everyone who needs a car or repairs. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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Sep 29, 2025

Grote Mitsubishi responded

Thank you, Kathy! We’re glad we could get you in and out quickly while providing excellent customer service. We truly appreciate your recommendation and look forward to helping you again in the future!

September 27, 2025

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This is my 2nd car excellent service both times Vanessa was awesome great service thanks More

by rickb7613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Borjas, Johnathan Driscoll , Jennifer Keller, Anthony Young

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Sep 29, 2025

Grote Mitsubishi responded

Thank you, Rick! We’re so glad to hear that both of your experiences have been excellent. We’ll be sure to share your kind words with Vanessa — she’ll be thrilled to know she made such a positive impact. We appreciate your continued trust in us!

September 26, 2025

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Employee Rating

One of the services I requested hasn't performed and the car started having odd noise. Then, engine light comes on today. I emailed Zack three days ago about the service and still no response. More

by atsuna88
Recommend Dealer
No

Other Employees Tagged: Zach Burdette

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Sep 26, 2025

Grote Mitsubishi responded

We’re sorry to hear about the issues you’ve experienced and for the delay in communication. Zach will be reaching out to you today to review your concerns and get this taken care of right away. Thank you for bringing this to our attention.

September 25, 2025

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Employee Rating

Overall they are pretty good. They do seem to have a problem with following through on things. More

by kkcasler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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Sep 25, 2025

Grote Mitsubishi responded

Thank you for your feedback. We’d like the opportunity to follow up and make this right. Please reach out to Patrick at 260-422-5000 so we can address your concerns directly.

September 25, 2025

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Employee Rating

Outstanding service department love how I'm being treated the professionalism the care to warm feeling that I'm important More

by greg.wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes , Michelle Henry

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Sep 25, 2025

Grote Mitsubishi responded

Thank you, Greg! We’re so glad to hear you felt valued and well taken care of by our service team. Your kind words mean a lot, and we look forward to continuing to provide you with outstanding service.

September 25, 2025

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Employee Rating

Grote is amazing. Everyone is so kind and extremely helpful. They always help me when I'm in a pinch. They are very reliable and make me feel like family. More

by hilesclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes , Michelle Henry

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Sep 25, 2025

Grote Mitsubishi responded

Thank you for sharing! We’re thrilled to hear that our team made you feel supported and treated like family. We’re always here to help and look forward to seeing you again!

September 20, 2025

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Employee Rating

HORRIBLE, bought a car over two weeks ago and have had it for 12 hours. Because of major issues. More

by abeck1815
Recommend Dealer
No

Other Employees Tagged: Zach Burdette

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Sep 26, 2025

Grote Mitsubishi responded

We’re very sorry to hear about the issues you’ve experienced with your vehicle. That’s not the experience we want for any of our customers. Please reach out to Patrick at 260-422-5000 so we can review your situation in detail and work toward a resolution.

September 19, 2025

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Employee Rating

They got me scheduled right away and did an amazing job. Accurate and expeditious!!! Zach is always very kind and knowledgeable. So is the Service Manager. They go out of their way to accommodate you. More

by mckinneyshelby105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes , Michelle Henry

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Sep 19, 2025

Grote Mitsubishi responded

Thank you, Shelby! We’re so glad we could get you scheduled quickly and provide accurate, timely service. We’ll be sure to pass along your kind words to Zach and our Service Manager—they’ll be thrilled to hear this. We appreciate you and look forward to helping you again! 🙌

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