Zach Irwin
Zach Irwin at Fort Myers INFINITI

Zach Irwin | Page 5

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

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4.8
328 Reviews
4.8

328 Reviews

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328 Reviews of Zach Irwin

December 10, 2024

Dealership Rating
Employee Rating

Infinity always provides great customer service, an attention to detail. All of my concerns were met. More

by Nathaliefrancois1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Fort Myers INFINITI responded

Hi, thank you so much for your feedback about Fort Myers INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

December 08, 2024

Dealership Rating
Employee Rating

Seems to make sure I am happy with the purchase and seem to strive for good service More

by pritchbiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rick Libby, Adriana VanBuren

Dec 12, 2024

Fort Myers INFINITI responded

Hi, thank you so much for your feedback! We hope you have a great day!

December 06, 2024

Dealership Rating
Employee Rating

Everyone I’ve dealt with the service department is very knowledgeable And easy to deal with More

by Jeffrotina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Fort Myers INFINITI responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2024

Dealership Rating
Employee Rating

They don’t follow through an cause more damage to my vehicle. When solving one problem. Creating another to repair. As broke aircondivent control while not repairing probkem an forget to put pats back More

by Jeffrey. Granitstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Emmanuel Vazquez

November 26, 2024

Dealership Rating
Employee Rating

Zack Irwin is the best. Gets me and my car in and out as soon as he can. Always willing to work with me, whether it be the valet service, a loaner or picking up after hour More

by mattirwin712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2024

Fort Myers INFINITI responded

Hello, we are pleased to hear of your experience with us here at Fort Myers INFINITI. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 24, 2024

Dealership Rating
Employee Rating

Zach in service was good. However I wasn't happy with the services I was provided and had to wait 3 days. They made a mess inside of my white interiors of my car which i sent More

by Kevin Grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 27, 2024

Fort Myers INFINITI responded

We are sorry to learn that your visit to Fort Myers INFINITI did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously and would like you to know that if you give us the chance, we will do everything possible to make it up to you. We regret to hear that we failed to provide you with the quality service you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give Us call at (239) 432-5535 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

November 14, 2024

Dealership Rating
Employee Rating

Always easy to schedule an appointment and service is done in a timely manner. Staff is very courteous. More

by wleete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana VanBuren

Nov 18, 2024

Fort Myers INFINITI responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2024

Dealership Rating
Employee Rating

Vish, my service advisor, took very good care of me. This dealership treats its customers so well and my car was returned with everything repaired, cleaned and vacuumed. More

by PEARL1918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Fort Myers INFINITI responded

Hi, thank you so much for your kind words about your experience here at Fort Myers INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed.

November 12, 2024

Dealership Rating
Employee Rating

Excellent fast and very assertive Zach and the team were great and very very reliable More

by JOSHUA_HILAIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Fort Myers INFINITI responded

Hi, thank you so much again for your feedback! We hope you have a great day!

November 11, 2024

Dealership Rating
Employee Rating

Fort Myers Infiniti’s Service Department is awesome! Zach Irwin is our Service Representative. He always goes above and beyond and is patience with me and all my questions. Great customer service! More

by arw.redmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2024

Fort Myers INFINITI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Fort Myers INFINITI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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