Zach Nixon
Zach Nixon at Sam Pack's Five Star Ford Lewisville

Zach Nixon | Page 20

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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316 Reviews
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316 Reviews

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316 Reviews of Zach Nixon

July 14, 2022

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Employee Rating

I really enjoy the service at Five Star Ford of Lewisville the people are friendly, the dealership is clean, and the overall experience is very good. More

by Adamrenfro100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano , Annette Congrove, Paul Schroeder, Paul Sears

Jul 15, 2022

Sam Pack's Five Star Ford Lewisville responded

Adamrenfro100, Thanks for the great review! It's a team effort at Five Star Ford Lewisville and we couldn't be happier to see that our staff went above and beyond to provide you with the best service possible. We look forward to scheduling your next appointment at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 14, 2022

Dealership Rating
Employee Rating

Zach Nixon is world class! Great service experience and fantastic communication on what needs to be done. My vehicle was at the dealer for some time and Zach was in constant c More

by KipRadoSr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2022

Sam Pack's Five Star Ford Lewisville responded

KipRadoSr, Thanks for recognizing Zack and the Five Star Ford Lewisville service center. Customer communication continues. Reach Zack and our techs at 972-221-2900 any time. We look forward to seeing you again. Take Care, Kelly Blackwell, General Manager

Jul 15, 2022

KipRadoSr responded

Zach Nixon knows how to take care of his customers. It's a very trying time in the automotive industry with parts shortages and delays in getting major service items fixed. Zach organizes the work-orders and prioritizes them according to what's available and needs to be fixed first. He keeps you posted daily via text and is transparent with wait times and other possible delays. I wish more people would be more understanding during times like this because not only are the service advisors backed up and stressed, so are the techs working on the vehicles. I appreciate Zach and the care he took to fixing my vehicle. Kudos to 5-Star Lewisville for employing someone like Zach. Hopefully he's rewarded appropriately.

July 13, 2022

Dealership Rating
Employee Rating

Service so far as been great on the new vehicle. Zach is very attentive and keeps you informed. More

by Ettabug1255
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jul 14, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, Ettabug1255, for taking the time to rate your visit to Five Star Ford Lewisville. Keeping you aware of your vehicle's care is the goal. Don't hesitate to call Zack and our service staff at 972-221-2900. We hope to hear from you again. Take Care, Kelly Blackwell, General Manager

July 09, 2022

Dealership Rating
Employee Rating

They take care of their customers. Zach Nixon is the guy you want as your rep. He is friendly and patient and absolutely takes care of what you are there for. More

by Kiran.babyvp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2022

Sam Pack's Five Star Ford Lewisville responded

Kiran.babyvp, On behalf of Zack and the Five Star Ford Lewisville service team, thank you for sharing your high marks about your recent visit. We encourage you to call us at 972-221-2900 any time you need our advice. Thanks again for being our customer. Safe Travels, Kelly Blackwell, General Manager

July 08, 2022

Dealership Rating
Employee Rating

Paul and team was great as usual. Explorer was done and on time. Best service around! More

by ppetty66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano , Annette Congrove, Paul Schroeder, Paul Sears

Jul 09, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you for choosing the Five Star Ford Lewisville service center, ppetty66! Our advisors and techs welcome your questions at 972-221-2900 any time. We hope to have the opportunity to address all of your vehicle needs. Best Regards, Kelly Blackwell, General Manager

July 02, 2022

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Employee Rating

Service was excellent . I was in and out quickly and was informed about all going on with service 2 different times. Loved taking a clean car home too! More

by jangrace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 03, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, jangrace, for taking the time to mention Zack's efforts during your service visit to Five Star Ford Lewisville. Your complete satisfaction is always the goal. Don't hesitate to call us between visits at 972-221-2900. We are here to address all of your vehicle questions. Thanks again, Kelly Blackwell, General Manager

July 02, 2022

Dealership Rating
Employee Rating

Honestly by far the best experience I've had when it comes to vehicle service and customer service! Professional, personable and felt appreciated as a Ford customer. Thank you! More

by balddude4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 03, 2022

Sam Pack's Five Star Ford Lewisville responded

Balddude4, Thank you for choosing Five Star Ford Lewisville and for sharing your recommendation of our work. When Zack and our service team can answer future care concerns, we look forward to hearing from you at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

July 01, 2022

Dealership Rating
Employee Rating

Timely friendly efficient- they care about their customers. Really like their new pick up service. More

by gsjs.stanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano , Annette Congrove, Paul Schroeder, Paul Sears, Pete and driver Joe.

Jul 02, 2022

Sam Pack's Five Star Ford Lewisville responded

Gsjs.stanley, We are so happy to hear about your positive service experience with the Five Star Ford Lewisville team. Between visits, we are available at 972-221-2900 for questions. Keeping you comfortable in your Ford is the goal. Thank you, Kelly Blackwell, General Manager

July 01, 2022

Dealership Rating
Employee Rating

Came in for a quote on parts and to make an appointment to come back. Zack walked me over to parts and they were in stock and said let’s get it done now! Great job!! In and out in 45 minutes! More

by rgavitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2022

Sam Pack's Five Star Ford Lewisville responded

Rgavitt, We strive to provide the best customer service to everyone who visits Five Star Ford Lewisville. Zack and our service team welcome questions between visits at 972-221-2900. We look forward to seeing you and your Ford again. Thank you, Kelly Blackwell, General Manager

June 21, 2022

Dealership Rating
Employee Rating

My service was completed in a timely and professional manner. I appreciated being kept informed throughout the process. More

by Joe H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete York

Jun 24, 2022

Sam Pack's Five Star Ford Lewisville responded

Joeh1654, Customer communication is an important aspect of service at Five Star Ford Lewisville. Zack, Pete, and our entire welcome your vehicle questions at 972-221-2900. Thank you for being our valued customer. Take Care, Kelly Blackwell, General Manager

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