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Zach Nixon
Zach Nixon at Sam Pack's Five Star Ford Lewisville

Zach Nixon | Page 24

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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316 Reviews
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316 Reviews

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316 Reviews of Zach Nixon

March 26, 2022

Dealership Rating
Employee Rating

Excellent customer service & concern! You are always given options of what is best for your car when it’s serviced. More

by Roene Stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete

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Mar 26, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello Roene, Thank you for being a valued Five Star Ford Lewisville customer. Zack, Pete, and our techs are available for technical or care questions any time at 972-221-2900. We want to keep you fully knowledgeable about your car. Safe travels and please stay in touch. Best Regards, Kelly Blackwell, General Manager

March 25, 2022

Dealership Rating
Employee Rating

Excellent customer service experience and stayed informed on service that I needed for my vechicle More

by hall2006@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 26, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello hall2006, Communication is important and a priority with our Five Star Ford Lewisville customers. Helping you stay knowledgeable about the care of your Ford is our goal. Between visits, reach Zack and our techs at 972-221-2900. Let us know how we can help with your driving comfort and safety. Best Regards, Kelly Blackwell, General Manager

March 23, 2022

Dealership Rating
Employee Rating

Great service and a very speedy process with great help from Zach. I would definitely give him a call if you have any issues. Zach went above and beyond to help me get back on the road. More

by Cblank27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 24, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello Cblank27, On behalf of Zack and the Five Star Ford Lewisville service team, thank you! We can never go above and beyond enough for our customers. Any time you need our help, don't hesitate to reach us at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

March 23, 2022

Dealership Rating
Employee Rating

I refuse to go to another dealer. You all always do a great job to take care of my service needs. More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 23, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello JC, Your commitment to Five Star Ford Lewisville is very much appreciated. Thank you for staying in touch with Zack for your Ford's care. Whenever you have concerns, don't hesitate to give us a call at 972-221-2900. We want to share our knowledge whenever you have vehicle questions. Take Care, Kelly Blackwell, General Manager

March 22, 2022

Dealership Rating
Employee Rating

Had to bring my car in to have the transmission looked at. Zach kept me informed about everything. He’s the best! I’ve never experienced such great customer service anywhere, especially a car dealership. More

by tforbes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 23, 2022

Sam Pack's Five Star Ford Lewisville responded

Tforbes, Communication is important to help our Five Star Ford Lewisville customers stay informed about their vehicle care. Don't hesitate to reach Zack and our service team at 972-221-2900 any time you have questions. We are happy to help. Thank you, Kelly Blackwell, General Manager

March 22, 2022

Dealership Rating
Employee Rating

Customer service goes above and beyond in the shop, communicating and delivery. Everyone was friendly! More

by Pmonta88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Louise the driver.

Print
Mar 23, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello Pmonta88, You are a valued Five Star Ford Lewisville customer and we will continue to offer transparent transactions. Whenever Zack or I can offer our Ford advice, please reach us at 972-221-2900. We are here to help in any way we can. Thank you, Kelly Blackwell, General Manager

March 16, 2022

Dealership Rating
Employee Rating

Service advisor Zack is my go to person to get my truck serviced. He knows what my F250 service needs are and does not recommend unnecessary service. He even has a plan for my next service event. More

by pmckee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 18, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, pmckee! We appreciate your business in the Five Star Ford Lewisville service center. When Zack and our techs can offer their Ford knowledge, give us a call at 972-221-2900. We are here to answer all of your questions. Best Regards, Kelly Blackwell, General Manager

March 13, 2022

Dealership Rating
Employee Rating

The work was performed promptly and I was kept informed of my vehicle status by the service manager. More

by JRP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano , Annette Congrove, Paul Schroeder, Paul Sears

Print
Mar 14, 2022

Sam Pack's Five Star Ford Lewisville responded

JRP, Customer communication is an important tool in the Five Star Ford Lewisville service center. We remain available for your auto care questions at 972-221-2900. Let us know when we can share our knowledge. Thank you for rating your visit and for being our customer. Best Regards, Kelly Blackwell, General Manager

March 11, 2022

Dealership Rating
Employee Rating

Based on warranty service experience: Great experience. Thank you for keeping me informed about the vehicle status. Zach is a great guy and listened to me about issues that were known about on More

by simbacat233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 13, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello simbacat233, Communication is important to share with our Five Star Ford Lewisville guests. Between visits, Zack and I welcome questions about your Ford at 972-221-2900. We want you knowledgeable about your vehicle. Thank you, Kelly Blackwell, General Manager

March 10, 2022

Dealership Rating
Employee Rating

Excellent service from Zach in the service department. Took great care of me and communicated More

by William.crosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 10, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello William, You are a valued Five Star Ford Lewisville customer and we are grateful to have your business in our service department. Zack is a wealth of information, so please don't hesitate to call again at 972-221-2900. Whenever you have questions, we want to hear from you. Safe travels and please stay in touch, Kelly Blackwell, General Manager

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